List of OpenText Operations Orchestration Customers
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Since 2010, our global team of researchers has been studying OpenText Operations Orchestration customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OpenText Operations Orchestration for Robotic Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OpenText Operations Orchestration for Robotic Process Automation include: Verizon, a United States based Communications organisation with 99400 employees and revenues of $134.79 billion, Akbank, a Turkey based Banking and Financial Services organisation with 13591 employees and revenues of $3.95 billion, Export Development Bank of Egypt, a Egypt based Banking and Financial Services organisation with 1692 employees and revenues of $582.0 million, Redcentric, a United Kingdom based Professional Services organisation with 399 employees and revenues of $121.0 million and many others.
Contact us if you need a completed and verified list of companies using OpenText Operations Orchestration, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OpenText Operations Orchestration customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Akbank | Banking and Financial Services | 13591 | $4.0B | Turkey | OpenText | OpenText Operations Orchestration | Robotic Process Automation | 2018 | n/a |
In 2018, Akbank implemented OpenText Operations Orchestration as part of Project Symphony to standardize and automate operations across its heterogeneous data center footprint in EMEA, Turkey. The deployment was positioned within the Robotic Process Automation category and targeted orchestration of IT operations, provisioning workflows and compliance automation.
OpenText Operations Orchestration was combined with OpenText Server Automation and OpenText Data Center Automation to create integrated automation flows that standardized provisioning, patching and compliance tasks. The implementation used orchestration workflows and automated runbooks to coordinate cross-tool processes and reduce manual handoffs between infrastructure and operations teams.
Operational coverage focused on data center infrastructure and IT operations, with the solution supporting provisioning, patch management and continuous compliance reporting for infrastructure teams across Akbank in Turkey. The configuration centralized operational playbooks and automated routine tasks used by infrastructure and compliance functions.
Governance changes emphasized standardized automation policies and continuous compliance reporting to reduce manual errors and enforce consistent patching cadence. The project delivered major efficiency gains, reporting approximately 5,000 human hours saved per week in 2019 and up to 15,000 human hours per week during the COVID 19 pandemic, while improving continuous compliance reporting.
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Export Development Bank of Egypt | Banking and Financial Services | 1692 | $582M | Egypt | OpenText | OpenText Operations Orchestration | Robotic Process Automation | 2024 | Raya IT |
In 2024, Export Development Bank of Egypt implemented OpenText Operations Orchestration as part of an OpenText IT Operations Cloud deployment and a broader Robotic Process Automation initiative. The engagement included systems integration support by Raya IT, aligning automation tooling with the bank's customer-centric service management strategy.
The technical implementation combined OpenText Service Management Automation X SMAX, OpenText Operations Orchestration OO, and OpenText Universal Discovery and CMDB. SMAX was configured to provide smart IT service management capabilities including self-service, workflow automation, and private generative AI enabled support, while OO was used to author and run orchestration workflows and Universal Discovery populated the CMDB through automated discovery and mapping routines.
Integrations were executed using the vendors standard APIs and connectors, enabling native data exchange between SMAX, OO, and the Universal Discovery and CMDB components. OO workflows were applied to automate and orchestrate IT processes, optimize operational performance, and enforce more stringent security controls, and SMAX workflows were extended beyond IT into line of business processes for finance and HR.
Governance and rollout were driven by the bank's technology leadership including the Chief Technology and Information Officer, with Head of Governance and the IT Service Delivery Unit Head instrumental in customizing workflows and applications to business requirements. The program emphasized extending SMAX to non-IT departments, with plans to automate administration affairs, human capital, and corporate communications using low-code style workflow customization and centralized service management.
Explicit outcomes reported include accelerated digital transformation, enhanced operational efficiencies and innovation across IT operations, and a shift to largely paperless IT financial management supporting ESG objectives. The deployment delivered reduced errors, improved accuracy, real-time tracking for financial control and HR management, and optimized IT operations through integrated orchestration and discovery capabilities.
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Redcentric | Professional Services | 399 | $121M | United Kingdom | OpenText | OpenText Operations Orchestration | Robotic Process Automation | 2021 | n/a |
In 2021, Redcentric deployed OpenText Operations Orchestration as part of an integrated IT operations stack to centralize orchestration, enable runbook executions and support auto-remediation across its monitoring and service management tools. The UK implementation targeted IT operations and observability, with a specific aim to reduce operational noise and streamline incident handling.
OpenText Operations Orchestration was configured to host automated runbooks, event correlation workflows and remediation playbooks, providing Robotic Process Automation capabilities for operational processes. The implementation emphasized orchestration engines, scheduling and execution logging to support automated event handling and to maintain execution auditability.
Integrations connected OpenText Operations Orchestration with the companys monitoring and service management tools to ingest events, correlate incidents and trigger ticketing or remediation actions. Operational coverage focused on monitoring, incident response and service management functions, with IT operations teams in the United Kingdom using the platform to invoke runbooks and automate routine remediation tasks.
Governance centered on centralized orchestration and standardized runbook libraries to reduce configuration sprawl and impose controlled remediation paths. The customer reported process productivity gains of around 25 percent and faster mean time to restore through automated event correlation and remediation, alongside improved observability and reduced operational noise.
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Communications | 99400 | $134.8B | United States | OpenText | OpenText Operations Orchestration | Robotic Process Automation | 2014 | n/a |
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