List of Optum360 Customers
Eden Prairie, 55344, MN,
United States
Since 2010, our global team of researchers has been studying Optum360 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Optum360 for Revenue Cycle Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Optum360 for Revenue Cycle Management include: Mayo Clinic, a United States based Healthcare organisation with 80221 employees and revenues of $17.90 billion, Dignity Health, a United States based Healthcare organisation with 55000 employees and revenues of $16.00 billion, Quest Diagnostics, a United States based Healthcare organisation with 56000 employees and revenues of $9.87 billion and many others.
Contact us if you need a completed and verified list of companies using Optum360, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Optum360 customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dignity Health | Healthcare | 55000 | $16.0B | United States | Optum | Optum360 | Revenue Cycle Management | 2013 | n/a |
In 2013 Optum360 was formed as a joint venture between Optum and Dignity Health to provide end-to-end Revenue Cycle Management across Dignity Health's hospitals in the United States. Optum360 became Dignity Health’s exclusive Revenue Cycle Management provider under a multi-year services agreement that centralized and standardized patient billing operations for the health system.
The Optum360 implementation encompassed module-level coverage for patient registration, clinical documentation workflows including computer assisted coding and clinical documentation improvement, billing, and payment processing. Optum360 delivered these capabilities as an integrated Revenue Cycle Management suite to harmonize registration, documentation capture, charge capture and claims processing across sites.
Operational scope targeted Dignity Health’s network of hospitals in the United States, impacting revenue cycle, patient access, clinical documentation, and central billing functions. The joint venture structure positioned Optum360 to operate system-level workflows and coordinate centralized staffing and process orchestration across hospital finance and patient financial services.
Governance was established through the multi-year services agreement and joint venture oversight, assigning Optum360 responsibility for end-to-end RCM governance and operational coordination. The stated objectives of the arrangement included reducing costs and improving patient billing transparency.
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Mayo Clinic | Healthcare | 80221 | $17.9B | United States | Optum | Optum360 | Revenue Cycle Management | 2015 | n/a |
In 2015 Mayo Clinic announced a collaboration with Optum to deploy Optum360 as part of its Revenue Cycle Management modernization effort. The announcement in April 2015 framed the engagement as a deployment of Optum revenue management services and technologies across Mayo facilities in the United States.
The Optum360 deployment explicitly included computer assisted coding, clinical documentation improvement and billing tools, embedding automated coding assistance and documentation workflows into revenue cycle operations. Implementation work focused on configuring Optum360 capabilities to align coding, documentation improvement and billing workflows with existing clinical and administrative processes.
Deployment spanned Mayo Clinic facilities across the United States and targeted core revenue cycle and patient financial experience functions, including coding, clinical documentation, claims submission and billing operations. The collaboration organized Optum360 technology and services to modernize RCM processes and was positioned to improve patient financial experience, claims accuracy and operational efficiency as stated in Mayo Clinic communications.
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Quest Diagnostics | Healthcare | 56000 | $9.9B | United States | Optum | Optum360 | Revenue Cycle Management | 2016 | n/a |
In 2016, Quest Diagnostics entered a 10-year partnership with Optum to move its revenue services operations into Optum360. Quest Diagnostics implemented Optum360 for Revenue Cycle Management to centralize billing, collections, and related revenue cycle functions across its United States operations.
The Optum360 deployment focused on operationalizing billing and collections workflows, consolidating claims and denials management processes, and improving patient billing transparency. Implementation activities aligned with typical Revenue Cycle Management capabilities, including billing operations, denials management, collections orchestration, and patient billing communications, with configuration tuned to Quest Diagnostics business rules and workflow orchestration.
Governance and operational ownership shifted as part of the 10-year agreement, transferring roughly 2,400 Quest revenue employees to Optum360 and establishing Optum360 as the accountable provider for revenue cycle operations in the United States. The engagement explicitly aimed to reduce billing complexity, lower denials and improve collections and patient billing transparency, while centralizing revenue cycle governance and operational execution under Optum360.
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Buyer Intent: Companies Evaluating Optum360
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