List of Oracle Banking Collections and Recovery Customers
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Since 2010, our global team of researchers has been studying Oracle Banking Collections and Recovery customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Banking Collections and Recovery for Debt Collection and Recovery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Banking Collections and Recovery for Debt Collection and Recovery include: Navy Federal Credit Union, a United States based Banking and Financial Services organisation with 24000 employees and revenues of $12.51 billion, KeyBank, a United States based Banking and Financial Services organisation with 17396 employees and revenues of $7.29 billion, Unico Housing Finance, a India based Banking and Financial Services organisation with 600 employees and revenues of $70.0 million, Sidslovenska, a Slovenia based Banking and Financial Services organisation with 303 employees and revenues of $32.0 million and many others.
Contact us if you need a completed and verified list of companies using Oracle Banking Collections and Recovery, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oracle Banking Collections and Recovery customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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KeyBank | Banking and Financial Services | 17396 | $7.3B | United States | Oracle | Oracle Banking Collections and Recovery | Debt Collection and Recovery | 2019 | n/a |
In 2019, KeyBank implemented Oracle Banking Collections and Recovery as part of a broader adoption of the Oracle Banking Platform. Oracle Banking Collections and Recovery was deployed to address Debt Collection and Recovery needs, specifically targeting collections and loan servicing business functions within the bank.
The implementation configured core collections modules and loan servicing workflows to enable digital self service collections and a custom agent user interface. The custom UI for agents was designed to reduce reliance on outbound calls while supporting case management, payment arrangement capture, and scripted collector interactions consistent with debt collection operational processes.
Deployment was scoped to collections and loan servicing operations in the United States and aligned directly with the Oracle Banking Platform instance used by KeyBank. The solution oriented technical architecture toward platform native orchestration and channel integration, with operational coverage spanning collections operations, contact center agents, and customer service functions.
Governance and process changes emphasized a shift toward digital first collections and redefined agent workflows to leverage the new UI and self service channels. The rollout focused on embedding Oracle Banking Collections and Recovery into existing servicing processes and was aimed at improving customer experience and operational efficiency as stated by the program context.
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Navy Federal Credit Union | Banking and Financial Services | 24000 | $12.5B | United States | Oracle | Oracle Banking Collections and Recovery | Debt Collection and Recovery | 2024 | n/a |
In 2024, Navy Federal Credit Union initiated a program based on Oracle Banking Cloud services and is inferred to have deployed Oracle Banking Collections and Recovery as part of that broader initiative. The decision is tied to a multi-product Oracle Banking Cloud engagement targeting retail account servicing and back-office modernization for its large US membership base, and the narrative reflects inferred usage of the Oracle Banking Collections and Recovery application within that program.
The Oracle Banking Collections and Recovery implementation is described in category terms aligned to Debt Collection and Recovery, focusing on orchestration of collections workflows, case management for delinquent accounts, automated contact and promise to pay handling, and configurable recovery workflows. Configuration is likely centered on rules-based segmentation, prioritization and workflow automation to support real-time servicing and operational efficiency goals.
Operational integration is explicitly linked to Oracle Banking Cloud accounts, ERP and HCM services that Navy Federal selected, with inferred runtime interaction between collections processes and core accounts data, back-office finance functions and workforce management. The deployment scope is framed around retail account servicing and back-office operations across Navy Federal’s US membership footprint, with channel touchpoints expected to include contact center and servicing platforms.
Governance and process aims include centralizing collections governance, enforcing compliance controls through the application, and automating manual workflows to improve responsiveness. The program explicitly aims to improve real-time servicing, automation and operational efficiency as part of the Oracle Banking Cloud adoption, and the Oracle Banking Collections and Recovery application is presented as the Debt Collection and Recovery component within that architecture.
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Sidslovenska | Banking and Financial Services | 303 | $32M | Slovenia | Oracle | Oracle Banking Collections and Recovery | Debt Collection and Recovery | 2024 | n/a |
In 2024, Sidslovenska initiated a core banking modernization with Oracle under a deal centered on Oracle FLEXCUBE and related banking applications. The broader engagement is inferred to include Oracle Banking Collections and Recovery, positioned to deliver Debt Collection and Recovery capabilities for lending recoveries and corporate lending lifecycle support at the bank.
Oracle Banking Collections and Recovery is described in the context of standard collections functionality, including case management, account segmentation and prioritization, configurable contact strategies, automated workflow orchestration, settlement and restructuring handling, and reporting for compliance and audit. These functional modules are framed to work alongside core lending workflows, aligning collections activity with credit decisioning and workout plan execution.
The deployment narrative ties the Collections and Recovery capability to integrations with Oracle FLEXCUBE core banking and related payments and corporate lending modules to synchronize account status, payment posting and recovery actions. Operational scope is inferred to cover credit operations, collections teams and treasury interfaces, with governance and rollout coordinated as part of the broader FLEXCUBE program targeting improved lending, payments and treasury capabilities across the EMEA region.
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Banking and Financial Services | 600 | $70M | India | Oracle | Oracle Banking Collections and Recovery | Debt Collection and Recovery | 2023 | n/a |
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