List of Oracle Communications Order and Service Management Customers
Oracle
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Austin, 78741, TX,
United States
1 737-867-1000
Professional Services
162000
$57.4B
Since 2010, our global team of researchers has been studying Oracle Communications Order and Service Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Communications Order and Service Management for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Communications Order and Service Management for Order Management include: Charter Communications, a United States based Communications organisation with 94500 employees and revenues of $55.09 billion, Shaw Communications, a Canada based Communications organisation with 9000 employees and revenues of $4.16 billion, O2 Czech Republic, a Czech Republic based Communications organisation with 4038 employees and revenues of $1.78 billion, Colt, a United Kingdom based Communications organisation with 688 employees and revenues of $336.0 million, TFC at the Movies US, a United States based Media organisation with 350 employees and revenues of $41.0 million and many others.
Contact us if you need a completed and verified list of companies using Oracle Communications Order and Service Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Oracle Communications Order and Service Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Charter Communications | Communications | 94500 | $55.1B | United States | Oracle | Oracle Communications Order and Service Management | Order Management | 2017 | n/a |
In 2017, Charter Communications implemented Oracle Communications Order and Service Management. The deployment targeted Charter's Enterprise Voice product portfolio and established Oracle Communications Order and Service Management as the central Order Management layer for service orchestration, fulfillment, and provisioning across voice and IP offerings.
Oracle Communications Order and Service Management was configured to provide order orchestration, service design to activation workflows, inventory driven provisioning, and product catalog mapping. The implementation included orchestration engines, automated workflow processing, rule based service qualification, and integration points to support multi domain fulfillment sequences.
The OSM instance was integrated with Salesforce and CPQ for order capture and quote to order handoff, Siebel CRM and ICOMS for customer and billing data synchronization, CSG and Oracle BRM for rating and billing interfaces, and CTS Nokia for network service provisioning. Integration relied on application interfaces and adapters to enable two way order status updates, fulfillment events, and staged activation handoffs between OSS, BSS, and network systems.
Operational ownership was organized across product management, provisioning operations, and sales operations to govern catalog changes, change control, and exception handling. Governance established standardized order validation rules and escalation workflows to consolidate ad hoc transaction paths into a centralized orchestration model, aligning network operations, fulfillment teams, and enterprise sales workflows.
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Colt | Communications | 688 | $336M | United Kingdom | Oracle | Oracle Communications Order and Service Management | Order Management | 2008 | n/a |
In 2008, Colt implemented Oracle Communications Order and Service Management as a core component of Oracle’s Rapid Offer Design and Order Delivery solution. The initiative focused on Order Management to automate provisioning for combined cloud and network services and to provide full order lifecycle visibility for enterprise customers.
The implementation concentrated on automated provisioning and orchestration of IT and network elements, enabling single order processing across service and network domains. Oracle Consulting delivered the implementation within six months, configuring the solution to support order capture, fulfillment orchestration, service activation workflows and SLA monitoring tied to cloud service offerings.
Integrations were explicitly implemented with Oracle Siebel CRM, Oracle Product Hub for Communications and Oracle Application Integration Architecture for Communications to create a unified order to service flow. The deployment leveraged Colt’s 19 data centers and fiber networks connecting 38 major European cities to enable rapid delivery of cloud services alongside network transport.
Process and governance changes emphasized end to end lifecycle visibility and automated service delivery, simplifying the packaging of IT and network elements into complex cloud services. Reported outcomes included an improved user experience, full order lifecycle visibility and support for enterprise grade service level agreements, with automated processes reducing delivery timeframes from weeks to hours as stated.
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O2 Czech Republic | Communications | 4038 | $1.8B | Czech Republic | Oracle | Oracle Communications Order and Service Management | Order Management | 2005 | n/a |
In 2005, O2 Czech Republic implemented Oracle Communications Order and Service Management as its Order Management application. The deployment established a centralized order and service lifecycle platform to orchestrate order handling and fulfillment across the operator's provisioning organization in the Czech Republic.
The implementation focused on core order capture, fulfillment orchestration, and service lifecycle management capabilities native to Oracle Communications Order and Service Management. Configuration work included mapping product models and service templates to support automated provisioning workflows and staged fulfillment sequences that align with operator provisioning practices.
Integrations were a primary implementation signal, the solution was integrated with ORACLE*Asap for team service provisioning, NIMS for network inventory reconciliation, and Dinos for number management using UML artifacts. The technical stack reflected a telco-grade integration pattern, with J2EE EJBs and C++ components, XML schemas and XSL transforms, BEA application server infrastructure, and ORACLE database platforms, while source control was managed in CVS.
Project governance covered specification of requirements, formal testing, software handover and implementation coordination, and control of source code through CVS. Operational ownership centered on provisioning and fulfillment teams, with implementation activities emphasizing requirement-to-release handover and validated interoperability with the operator's inventory and number management systems.
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Shaw Communications | Communications | 9000 | $4.2B | Canada | Oracle | Oracle Communications Order and Service Management | Order Management | 2011 | n/a |
In 2011, Shaw Communications implemented Oracle Communications Order and Service Management to centralize order orchestration and fulfillments. The deployment emphasized Order Management capabilities including catalog-driven order capture, order validation, orchestration and service activation, and integrated with Oracle BRM 7.4 for billing handoff, with a dedicated data migration team responsible for moving customer records into BRM 7.4. The full application name Oracle Communications Order and Service Management was used to coordinate service lifecycle control and the order-to-billing interface.
Technical workstreams covered configuration of order workflows, mapping product catalog entries to billing rate plans, and building ETL pipelines and test suites for customer and account data migration into Oracle BRM 7.4, executed with iterative validation and staged cutover checkpoints. Operational scope tied order management to billing, provisioning and customer care functions, aligning fulfillment processes with billing cycles and service activation flows. Governance relied on a cross-functional data migration team, documented mapping and testing artifacts, and coordinated validation gates prior to live cutover to ensure continuity of billing and provisioning.
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TFC at the Movies US | Media | 350 | $41M | United States | Oracle | Oracle Communications Order and Service Management | Order Management | 2014 | n/a |
In 2014, TFC at the Movies US implemented Oracle Communications Order and Service Management. The deployment used Oracle Communications Order and Service Management, categorized as Order Management, to orchestrate order-to-fulfill workflows that supported digital content distribution alongside mobile communications services.
The implementation was delivered as a converged platform with customer care, billing, and revenue management capabilities. Oracle Communications Order and Service Management was configured to manage order orchestration, service activation, and fulfillment logic for prepaid subscriber services, with a planned extension to support postpaid service lifecycles later in the year.
Architecturally the solution centralized service order orchestration through Oracle Communications Order and Service Management and integrated with Siebel Customer Relationship Management and Oracle Communications Billing and Revenue Management for customer care and billing convergence. Interfaces were established to pass validated orders into provisioning and to hand off billing events, aligning order validation, fulfillment orchestration, and charging flows for combined digital content and telecom offerings.
Accenture served as the systems integrator for the deployment, implementing process redesign and governance changes to make core operations more customer-centric and coordinating a staged rollout that prioritized prepaid services before postpaid. Operational scope included customer care, billing, revenue management, and fulfillment teams, with governance focused on unifying content delivery and telephony service workflows under the Order Management layer.
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Buyer Intent: Companies Evaluating Oracle Communications Order and Service Management
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Oracle Communications Order and Service Management Coverage
Oracle Communications Order and Service Management is a Order Management solution from Oracle.
Companies worldwide use Oracle Communications Order and Service Management, from small firms to large enterprises across 21+ industries.
Organizations such as Charter Communications, Shaw Communications, O2 Czech Republic, Colt and TFC at the Movies US are recorded users of
Oracle Communications Order and Service Management for Order Management.
Companies using Oracle Communications Order and Service Management are most concentrated in Communications and Media, with adoption spanning over 21 industries.
Companies using Oracle Communications Order and Service Management are most concentrated in United States, Canada and Czech Republic, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Oracle Communications Order and Service Management across Americas, EMEA, and APAC.
Companies using Oracle Communications Order and Service Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 40%, large organizations with 1,001-10,000 employees - 40%, and global enterprises with 10,000+ employees - 20%.
Customers of Oracle Communications Order and Service Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Oracle Communications Order and Service Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Order Management.