List of Oracle Contact Center Anywhere Customers
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Since 2010, our global team of researchers has been studying Oracle Contact Center Anywhere customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Contact Center Anywhere for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Contact Center Anywhere for Call Center include: Globe Telecom, a Philippines based Communications organisation with 6662 employees and revenues of $3.05 billion, Zoho Corp., a India based Professional Services organisation with 16000 employees and revenues of $1.70 billion and many others.
Contact us if you need a completed and verified list of companies using Oracle Contact Center Anywhere, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oracle Contact Center Anywhere customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Globe Telecom | Communications | 6662 | $3.1B | Philippines | Oracle | Oracle Contact Center Anywhere | Call Center | 2010 | Mannasoft Philippines |
In 2010 Globe Telecom launched a Hosted Contact Center service built on Oracle Contact Center Anywhere to offer hosted Call Center capabilities to Philippine enterprises. The deployment was a telecom led CRM and contact center initiative across the Asia Pacific region, designed to let customers avoid CAPEX and rapidly provision contact center services.
Oracle Contact Center Anywhere was configured to deliver multi channel contact center capabilities including voice, email, web chat, IVR, and predictive dialing, with hosted infrastructure and centralized provisioning managed by Globe Telecom. Mannasoft Philippines served as the supporting systems integrator, providing implementation and operational support for the Hosted Contact Center service.
The operational scope targeted Globe Business customers and Philippine enterprises, positioning the offering as a service oriented contact center platform rather than a capital intensive installation. Governance centered on a telecom led service model with centralized service provisioning, subscription billing, and managed operations to accelerate rollout and lower upfront cost for customers.
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Zoho Corp. | Professional Services | 16000 | $1.7B | India | Oracle | Oracle Contact Center Anywhere | Call Center | 2015 | Promero |
In 2015, Zoho Corp. integrated Oracle Contact Center Anywhere through a hosted integration delivered by Promero, aligning CRM and contact center operations under a single operational flow. Zoho CRM users gained access to Oracle Contact Center Anywhere as a Call Center application to support customer service and contact center workflows in the United States, with the implementation focused on agent desktop connectivity and CRM-contextual servicing.
The implementation emphasized CTI telephony modules inferred from the integration, enabling click to dial and CTI assisted customer service so agents could initiate and manage calls directly from Zoho CRM records. Promero hosted and provisioned the integration, managing the telephony interface between Zoho CRM and Oracle Contact Center Anywhere, which enabled real time screen pops, call control and call routing behaviors consistent with Call Center functional requirements. Operational scope covered CRM and contact center teams, with governance centered on integration provisioning and operational handoff to contact center operations to support agent productivity improvements.
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Buyer Intent: Companies Evaluating Oracle Contact Center Anywhere
- Blue Hill Cemetery, a United States based Non Profit organization with 25 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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