List of Oracle JD Edwards EnterpriseOne Service Case Management Customers
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Since 2010, our global team of researchers has been studying Oracle JD Edwards EnterpriseOne Service Case Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle JD Edwards EnterpriseOne Service Case Management for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle JD Edwards EnterpriseOne Service Case Management for Case Management include: Otis Elevator, a United States based Manufacturing organisation with 71000 employees and revenues of $14.21 billion, DX Grouup Ltd, a United Kingdom based Transportation organisation with 4100 employees and revenues of $546.0 million and many others.
Contact us if you need a completed and verified list of companies using Oracle JD Edwards EnterpriseOne Service Case Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DX Grouup Ltd | Transportation | 4100 | $546M | United Kingdom | Oracle | Oracle JD Edwards EnterpriseOne Service Case Management | Case Management | 2020 | n/a |
In 2020, DX Grouup Ltd deployed Oracle JD Edwards EnterpriseOne Service Case Management on Oracle Cloud Infrastructure. The deployment positioned Oracle JD Edwards EnterpriseOne Service Case Management as the Case Management backbone within a broader JD Edwards EnterpriseOne suite to support customer service, contract billing, and service case workflows.
Modules in scope included JD Edwards EnterpriseOne Financials, JD Edwards EnterpriseOne Procurement Management, JD Edwards EnterpriseOne Sales Order Management, JD Edwards EnterpriseOne Inventory Management, JD Edwards EnterpriseOne Service Contract Billing, JD Ewards EnterpriseOne Service Case Management, and JD Edwards EnterpriseOne OneView Reporting. Configuration work focused on integrating financial, procurement and sales order workflows with inventory controls and service contract billing, while service case handling and OneView Reporting were configured to provide operational visibility and case lifecycle tracking consistent with Case Management functionality.
DX selected Redfaire’s Cloud 9 service to host JD Edwards on Oracle Cloud Infrastructure, opting for a fully managed hosted solution rather than an on premises deployment. The Cloud 9 implementation delivered on demand elastic infrastructure, end to end data encryption and a managed disaster recovery capability, with the JD Edwards instance operated to an agreed service level agreement. As part of the migration DX moved from SQL to Oracle Databases to align the application stack with OCI hosting, a change that led to substantial performance improvements.
Governance centered on managed service operations under the Cloud 9 agreement, with SLAs covering availability, security and disaster recovery. Operational coverage spanned finance, procurement, sales order management, inventory and customer service functions, with OneView Reporting providing consolidated operational reporting. The implementation explicitly targeted reduced IT maintenance costs through managed delivery, improved security posture through OCI hosted controls, and enhanced performance after the database migration.
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Otis Elevator | Manufacturing | 71000 | $14.2B | United States | Oracle | Oracle JD Edwards EnterpriseOne Service Case Management | Case Management | 2020 | n/a |
In 2020, Otis Elevator implemented Oracle JD Edwards EnterpriseOne Service Case Management to support its North America service organization. The deployment used the JD Edwards 9.2 Service Management module and was executed as part of a broader JD Edwards EnterpriseOne rollout across the Otis North America division. Implementation team members served as JDE Functional Systems Consultants and conducted design, configuration, and testing activities.
Functional scope emphasized service case intake, lifecycle tracking, work order alignment to technicians, and field service scheduling, reflecting core Service Management capabilities within the Case Management category. The program included training, phased roll out and staged testing across service operations and field service teams, with governance driven by configuration driven workflows and role based access controls. Project activities extended through May 2022 according to project records, focused on standardizing service operations processes and operational handover.
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