List of Oracle Retail Back Office Customers
Oracle
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Since 2010, our global team of researchers has been studying Oracle Retail Back Office customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Retail Back Office for Retail Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Retail Back Office for Retail Management include: Safaricom, a Kenya based Communications organisation with 6230 employees and revenues of $2.05 billion, Farmatodo Venezuela, a Venezuela based Retail organisation with 2980 employees and revenues of $531.0 million, ShoppersStop, a India based Retail organisation with 5403 employees and revenues of $338.0 million and many others.
Contact us if you need a completed and verified list of companies using Oracle Retail Back Office, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oracle Retail Back Office customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Farmatodo Venezuela | Retail | 2980 | $531M | Venezuela | Oracle | Oracle Retail Back Office | Retail Management | 2013 | n/a |
In 2013, Farmatodo Venezuela implemented Oracle Retail Back Office as a core component of its Retail Management environment. The rollout targeted national store operations across the Farmatodo pharmacy chain and was positioned to centralize back-office transaction processing, inventory reconciliation, and catalog control for front-office endpoints.
Oracle Retail Back Office was deployed into a Windows-based operational environment and configured to interoperate with Oracle Retail Point Of Sales, ORPOS, and System Inventory Management, SIM. Functional capabilities implemented reflected Retail Management back-office workflows, including sales settlement, stock visibility and reconciliation, price and catalog propagation, and scheduled batch processing to consolidate store-level transactions into central merchandising records.
Operational coverage included the nationwide network of retail stores and integrated with the company CRM used for incident recording and ticket tracking. Support governance established layered helpdesk processes, first-level remote support capturing store incidents in CRM, and second-level application engineers taking ownership of escalations for Oracle Retail Back Office and ORPOS, tightening incident triage and configuration change control across IT operations and store operations teams.
Rollout and operational orchestration emphasized coordination with store IT and operations, centralized scheduling for batch reconciliations and configuration updates, and formalized escalation paths to maintain application availability for point-of-sale and inventory workflows.
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Safaricom | Communications | 6230 | $2.1B | Kenya | Oracle | Oracle Retail Back Office | Retail Management | 2014 | n/a |
In 2014 Safaricom deployed Oracle Retail Back Office as part of a coordinated retail systems program, the implementation aligned to the Retail Management category and commenced retail store automation across 40 stores. The Oracle Retail Back Office deployment was one component of a broader Oracle E-Business Suite R12 initiative that included enterprise modules rolled into a phased program, with Phase I declared live in September 2014 and Phase II continuing into 2015.
Phase I scope for Oracle E-Business Suite R12 included Finance, Human Resources, Supply Chain Management, Warehousing, Project Management, Fixed Assets and Enterprise Asset Management, Governance Risk and Compliance, Oracle Identity Management and Oracle SOA, all delivered in an 18 month program. Oracle Retail components implemented included ORCO, ORPOS, ORBO and SIM, and Phase II work explicitly referenced Oracle Incentives Compensation, Advanced Mobile Supply Chain and Demantra with an expected go-live in May 2015.
The program encompassed hardware sizing and selection, vendor evaluation and selection, detailed analysis and functional design, technical design, system integration testing and user acceptance testing, data migration, cutover and post go-live support. The Oracle Retail Back Office implementation completed retail rollout to 40 stores in March 2014, with data migration and cutover activities led by the named data migration lead and overseen by the technical delivery manager.
Integrations were explicitly built between Oracle Retail components and Oracle E-Business Suite R12, plus connections to other internal applications as required by retail operations and back office workflows. Technical delivery responsibilities covered end-to-end integration, testing of ORCO ORPOS ORBO and SIM interfaces, and coordination of data flows between retail point of sale and enterprise finance, supply chain and HR modules.
Governance and program controls included development of requirements definition and scope of works, vendor evaluation criteria and benchmarking visits to Oracle UK and Vodafone Romania, and a Phase 0 roadmap analysis and level 2 design engagement conducted with IBM. Multiple cutovers were staged across 2014 and 2015 with defined post go-live support arrangements to stabilize retail operations and enterprise back office services.
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ShoppersStop | Retail | 5403 | $338M | India | Oracle | Oracle Retail Back Office | Retail Management | 2014 | Infodart Technologies |
In 2014, ShoppersStop implemented Oracle Retail Back Office as its core Retail Management platform, with Infodart Technologies delivering end to end implementation and support. The engagement targeted multiformat retail operations for Shoppers Stop, which operates 65 stores across 32 cities, and the program achieved successful go live across more than 120 stores nationwide.
The implementation centered on Oracle Retail Back Office components and ORPOS version 13.4.6, specifically ORCO, ORBO, ORPOS, and SalesInterface. Technical installation and configuration included Oracle 11g Database for the data tier and WebLogic Application Server for the application tier, alongside store level deployment and configuration of POS, back office, and corporate office modules. Functional coverage aligned with Retail Management workflows, including point of sale transaction processing, centralized merchandising and reconciliation, and corporate office assortment and pricing operations.
Infodart Technologies configured SalesInterface to orchestrate transactional flows between store POS and central systems, and adapted ORPOS 13.4.6 configurations for small, medium, large, and very large store formats. The rollout included branded shop formats within the retail estate, such as M.A.C Cosmetics, Estee Lauder, Bobbi Brown, HomeStop, and Mothercare, with per‑store configuration patterns to match format-specific merchandising and checkout requirements.
Governance and delivery emphasized end to end installation, configuration, and store level cutover support, with Infodart handling database and application server provisioning, application module configuration, and go live coordination. The only explicit outcome recorded was a successful go live of the Oracle Retail Back Office solution across the cited store footprint.
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Buyer Intent: Companies Evaluating Oracle Retail Back Office
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FAQ - APPS RUN THE WORLD Oracle Retail Back Office Coverage
Oracle Retail Back Office is a Retail Management solution from Oracle.
Companies worldwide use Oracle Retail Back Office, from small firms to large enterprises across 21+ industries.
Organizations such as Safaricom, Farmatodo Venezuela and ShoppersStop are recorded users of
Oracle Retail Back Office for Retail Management.
Companies using Oracle Retail Back Office are most concentrated in Communications and Retail, with adoption spanning over 21 industries.
Companies using Oracle Retail Back Office are most concentrated in Kenya, Venezuela and India, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Oracle Retail Back Office across Americas, EMEA, and APAC.
Companies using Oracle Retail Back Office range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 100%, and global enterprises with 10,000+ employees - 0%.
Customers of Oracle Retail Back Office include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Oracle Retail Back Office customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Retail Management.