List of Oracle Siebel Case Management Customers
Oracle
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United States
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Professional Services
162000
$57.4B
Since 2010, our global team of researchers has been studying Oracle Siebel Case Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Siebel Case Management for Citizen Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Siebel Case Management for Citizen Engagement include: Australian Public Service, a Australia based Government organisation with 155796 employees and revenues of $338.12 billion, United States Air Force, a United States based Government organisation with 689000 employees and revenues of $209.60 billion, Department Of Homeland Security, a United States based Government organisation with 250000 employees and revenues of $89.30 billion, State of Michigan, a United States based Government organisation with 46824 employees and revenues of $64.10 billion, UWV Netherlands, a Netherlands based Government organisation with 22267 employees and revenues of $48.24 billion and many others.
Contact us if you need a completed and verified list of companies using Oracle Siebel Case Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oracle Siebel Case Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Abu Dhabi Chamber of Commerce and Industry | Government | 278 | $33M | United Arab Emirates | Oracle | Oracle Siebel Case Management | Citizen Engagement | 2010 | n/a |
In 2010, Abu Dhabi Chamber of Commerce and Industry implemented Oracle Siebel Case Management for Citizen Engagement. The deployment used Siebel Public Sector 8.1 within an environment that included Oracle 11i and Windows XP Professional, and it operated in both development and production instances. The initial scope made Oracle Siebel Case Management the authoritative application for tracking requirements across the Siebel Public Sector application, with a mandate to produce and update a Data Dictionary for higher management.
Operational responsibilities included system administration across development and production environments, configuration of case management workflows in Oracle Siebel Case Management, and module level requirement traceability. The team executed unit testing activities and prepared the solution for load testing, establishing QA gates and readiness checks prior to performance validation. Functional coverage emphasized case intake, inquiry handling, and citizen service routing consistent with Citizen Engagement functionality.
At the architecture level the environment posture documented Siebel Public Sector 8.1 alongside Oracle 11i and Windows XP Professional, supporting administrative and testing operations. The implementation supported public sector business functions for citizen and stakeholder interactions, centralizing case capture and tracking within Oracle Siebel Case Management. Governance centered on maintaining an updated Data Dictionary for management oversight, administering configuration changes across environments, and enforcing testing sign off and load testing preparedness as part of rollout controls.
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Abu Dhabi Judicial Department | Government | 2350 | $500M | United Arab Emirates | Oracle | Oracle Siebel Case Management | Citizen Engagement | 2010 | n/a |
In 2010, Abu Dhabi Judicial Department implemented Oracle Siebel Case Management to build an integrated modern public prosecution management system for the organization. Oracle Siebel Case Management served as the central application within the Citizen Engagement category to support core operations across public prosecution, courts, and judicial services.
The implementation organized case intake, case lifecycle management, document and evidence management, and workflow orchestration into a unified case processing platform. Configuration emphasis included legal process orchestration, escalation rules, and role based access to reflect prosecutorial and judicial responsibilities.
Operational coverage consolidated case handling across public prosecution units, court administration, and judicial services within ADJD, providing a single authoritative case record and coordinated case workflows across those organizational domains. The deployment supported core business functions for case processing, decision support, and interdepartmental case coordination.
Governance was structured around centralized case governance and standardized procedural workflows to improve auditability and procedural consistency. This architecture enabled Abu Dhabi Judicial Department to meet its objective to act on behalf of society to maintain rights, truth, and public trust in a fair and impartial judicial system.
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Abu Dhabi Municipality | Government | 2000 | $330M | United Arab Emirates | Oracle | Oracle Siebel Case Management | Citizen Engagement | 2009 | n/a |
In 2009 Abu Dhabi Municipality implemented Oracle Siebel Case Management as its Citizen Engagement platform. The program focused on establishing structured case intake and citizen service request tracking to support municipal service operations.
Oracle Siebel Case Management was configured to manage case lifecycles, service routing, SLA monitoring and citizen interaction records, aligning application workflows with public service case handling. Configuration emphasized out of the box case management capabilities supplemented by category-aligned customizations to support municipal business processes and service channels.
The implementation included an integrated analytics layer using OBIEE Reporting and Informatica PowerCenter ETLs. Work involved gathering BI requirements, implementing OOTB OBIEE 10g reports, developing Informatica PowerCenter ETL mappings, and producing custom reporting and data modelling to populate operational dashboards and aggregated citizen service views.
BI requirements gathering informed report design and the data modelling effort that fed OBIEE 10g, creating a consistent reporting schema for case management metrics. The initiative connected Oracle Siebel Case Management, OBIEE Reporting and Informatica PowerCenter components to provide a unified Citizen Engagement reporting capability for municipal business functions.
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Abu Dhabi Ports | Transportation | 2533 | $1.5B | United Arab Emirates | Oracle | Oracle Siebel Case Management | Citizen Engagement | 2017 | n/a |
In 2017 Abu Dhabi Ports implemented Oracle Siebel Case Management as a Citizen Engagement solution, deploying Siebel Public Sector 8.2.2.3 with IP16.9. The initiative was executed as a Siebel configuration project for ADPorts in the United Arab Emirates, aligning case handling with the organization’s role as master developer and manager of ports and industrial zones including Khalifa Port.
The implementation concentrated on core case management capabilities within Oracle Siebel Case Management, including UI customization, case lifecycle configuration, and configuration-driven handling of client requirements. Project activities documented include fixing issues related to an upgrade, taking new requirements from ADPorts stakeholders and implementing them through configuration changes, and providing solution options to address evolving service workflows.
Technical workstreams included creation of Integration Objects and development of inbound and outbound services to support electronic exchange of case data and event notifications. These integration artifacts were implemented to connect Siebel case processes with operational systems used by client service and port operations teams, supporting incident intake and service request orchestration across Abu Dhabi Ports management functions.
Governance for the deployment emphasized iterative requirement intake, targeted configuration sprints, and issue remediation tied to the upgrade and configuration tasks. Operational ownership centered on Siebel configuration and administration, with structured change control for UI customizations and integration object releases to ensure stable Citizen Engagement operations for ADPorts.
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All India Council for Technical Education | Government | 2000 | $119M | India | Oracle | Oracle Siebel Case Management | Citizen Engagement | 2013 | n/a |
In 2013, All India Council for Technical Education implemented Oracle Siebel Case Management as a Citizen Engagement application to support nationwide affiliation intake and accreditation processing for technical institutions. The Oracle Siebel Case Management deployment served as a public sector case management platform enabling institutes to submit affiliation applications online and to view application and accreditation status through a centralized portal.
The implementation emphasized core case intake and application processing capabilities, including online form submission, status tracking, and workflow orchestration for accreditation reviews. Configuration work focused on mapping institutional affiliation workflows into Siebel case lifecycles, routing cases to AICTE accreditation teams, and capturing application documentation and review notes within Siebel Case Management.
Integration work included REST integration for data exchange and an environment that incorporated Salesforce technologies such as Apex and Visualforce for specific interface or integration components. The deployment covered operational use across AICTE departments responsible for affiliation and accreditation and was structured to support annual affiliation cycles for institutes across India.
Governance concentrated on standardizing application intake procedures and case routing to align AICTE business processes with the Siebel Case Management workflows. Oracle Siebel Case Management was explicitly used as the Citizen Engagement channel to centralize institutional interactions, enable transparent status visibility for institutes, and institutionalize accreditation processing within AICTE systems.
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Government | 155796 | $338.1B | Australia | Oracle | Oracle Siebel Case Management | Citizen Engagement | 2018 | n/a |
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Government | 2008 | $327M | Australia | Oracle | Oracle Siebel Case Management | Citizen Engagement | 2013 | n/a |
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Government | 20000 | $10.3B | Australia | Oracle | Oracle Siebel Case Management | Citizen Engagement | 2005 | n/a |
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Government | 850 | $320M | Canada | Oracle | Oracle Siebel Case Management | Citizen Engagement | 2011 | n/a |
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Government | 365 | $30M | United Kingdom | Oracle | Oracle Siebel Case Management | Citizen Engagement | 2005 | n/a |
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Buyer Intent: Companies Evaluating Oracle Siebel Case Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Oracle Siebel Case Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Oracle Siebel Case Management for Citizen Engagement include:
- Apv, a United States based Professional Services organization with 75 Employees
- Treasury Australia, a Australia based Government company with 1291 Employees
- Action Formwork, a Ireland based Construction and Real Estate organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Oracle Siebel Case Management Coverage
Oracle Siebel Case Management is a Citizen Engagement solution from Oracle.
Companies worldwide use Oracle Siebel Case Management, from small firms to large enterprises across 21+ industries.
Organizations such as Australian Public Service, United States Air Force, Department Of Homeland Security, State of Michigan and UWV Netherlands are recorded users of
Oracle Siebel Case Management for Citizen Engagement .
Companies using Oracle Siebel Case Management are most concentrated in Government, with adoption spanning over 21 industries.
Companies using Oracle Siebel Case Management are most concentrated in Australia, United States and Netherlands, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Oracle Siebel Case Management across Americas, EMEA, and APAC.
Companies using Oracle Siebel Case Management range from small businesses with 0-100 employees - 2.59%, to mid-sized firms with 101-1,000 employees - 24.14%, large organizations with 1,001-10,000 employees - 55.17%, and global enterprises with 10,000+ employees - 18.1%.
Customers of Oracle Siebel Case Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Oracle Siebel Case Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Citizen Engagement .