List of Orange Flexible Contact Center Customers

Orange Business

27 Rue Mederic,
Paris, 75017,
France

https://www.orange-business.com/

33 1 55 54 22 00

Professional Services

24985

$8.4B

Since 2010, our global team of researchers has been studying Orange Flexible Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Orange Flexible Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Orange Flexible Contact Center for Call Center include: JD.Com, a China based Retail organisation with 570895 employees and revenues of $161.56 billion, KONE Corp., a Finland based Manufacturing organisation with 63378 employees and revenues of $11.23 billion, Metropole Europeenne De Lille, a France based Government organisation with 2400 employees and revenues of $2.86 billion, Canon UK, a United Kingdom based Manufacturing organisation with 2000 employees and revenues of $343.0 million, SMI France, a France based Insurance organisation with 142 employees and revenues of $178.0 million and many others.

Contact us if you need a completed and verified list of companies using Orange Flexible Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Orange Flexible Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Canon UK	Manufacturing	2000	$343M	United Kingdom	Orange Business Services	Orange Flexible Contact Center	Call Center	2015	n/a	In 2015, Canon UK deployed Orange Flexible Contact Center in its Customer Service operation at Elstree as a Call Center solution for front line support. Deployment is documented from February 2015 with operational use by Customer Support Officers through January 2018 and site activity noted to June 2018. The implementation centered on core telephony, automatic call distribution and agent routing, and real time reporting capabilities typical of Call Center platforms. Canon personnel completed user acceptance testing on the Orange Flexible Contact Center telephony system, and configuration work included agent desktop setup and queue management aligned to established KPIs and SLAs. The Orange Flexible Contact Center supported complaint handling workflows across multiple business units at the Elstree site, and it was used to support marketing and product launch events for Canon UK and Canon Europe. The team piloted the Canon Store viability across EMEA using the platform and provided operational feedback during pilot activities. Governance included role based training for new starters tailored to identified needs, cascading UAT findings to relevant stakeholders, and embedding SLA and KPI monitoring into day to day operations. Responsibilities documented in the Canon site role profile emphasized complaint management, proactive KPI achievement and knowledge transfer related to the Orange Flexible Contact Center.
Evreux Portes de Normandie France	Government	750	$131M	France	Orange Business Services	Orange Flexible Contact Center	Call Center	2024	n/a	In 2024, Evreux Portes de Normandie implemented Orange Flexible Contact Center, a Call Center application, on its public website to consolidate citizen-facing contact channels and streamline municipal inquiry handling. The implementation positions Orange Flexible Contact Center as the primary Call Center platform for web initiated interactions and inbound telephony routed from the municipality site. The deployment was configured with standard contact center capabilities including automatic call distribution, interactive voice response, agent desktop functionality, and omnichannel routing to handle voice and web interactions. Orange Flexible Contact Center was provisioned to support web callback and click to call workflows originating from the website, and the configuration emphasized queue management, agent presence, and session handoff between web chat and voice. Integrations focused on the website contact layer and inbound telephony, with Orange Flexible Contact Center linked to the municipal site contact forms and browser based callback triggers to create seamless session initiation. The implementation enabled CTI style agent handling for web initiated calls and consolidated routing for citizen services, municipal information desks, and public inquiries across the site. Governance and operational rollout were organized around the municipal contact team and IT operations, with phased activation on the website and agent onboarding to the new agent desktop and routing rules. Operational processes were adjusted to use the Call Center platform for first contact resolution routing and escalation workflows, preserving municipal service continuity during cutover to Orange Flexible Contact Center.
JD.Com	Retail	570895	$161.6B	China	Orange Business Services	Orange Flexible Contact Center	Call Center	2012	n/a	In 2012, Orange Business Services implemented a large managed, cloud-based contact centre for JD.Com using Orange Flexible Contact Center, supporting the retailer’s Call Center operations in China. The engagement was announced in 2012 and was positioned as a scalable, managed cloud offering to sustain fast growth in customer-service capacity. The deployment implemented Orange Flexible Contact Center to deliver multimedia customer service channels, enabling voice and digital channel handling and omnichannel routing typical of modern Call Center platforms. The configuration scaled to provision up to 5,000 agent positions and was architected to absorb operational peaks, processing approximately 150,000 calls in a single day as reported. Operational scope covered nationwide customer-service and CRM operations for JD.Com in China, centralizing contact center delivery under a managed cloud model. The managed service architecture implies centralized provisioning, elastic capacity allocation for high-volume peaks, and vendor-led operational responsibilities for platform uptime and scalability. Governance followed a managed service posture where Orange Business Services retained operational control of the platform while supporting JD.Com’s customer-service workflows and CRM operations across sites, enabling standardized routing and agent provisioning at scale. The implementation signal is primarily structural, describing a cloud Call Center deployment built for high concurrency and multimedia service coverage rather than discrete system integrations.
	Manufacturing	63378	$11.2B	Finland	Orange Business Services	Orange Flexible Contact Center	Call Center	2021	n/a
	Consumer Packaged Goods	250	$35M	Canada	Orange Business Services	Orange Flexible Contact Center	Call Center	2025	n/a
	Government	2400	$2.9B	France	Orange Business Services	Orange Flexible Contact Center	Call Center	2023	n/a
	Transportation	160	$20M	France	Orange Business Services	Orange Flexible Contact Center	Call Center	2024	n/a
	Insurance	142	$178M	France	Orange Business Services	Orange Flexible Contact Center	Call Center	2020	n/a

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