List of ORLIG ITSM Customers
Subang Jaya, 47500,
Malaysia
Since 2010, our global team of researchers has been studying ORLIG ITSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ORLIG ITSM for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ORLIG ITSM for IT Service Management include: Petronas, a Malaysia based Oil, Gas and Chemicals organisation with 52157 employees and revenues of $78.90 billion, Bank Rakyat, a Malaysia based Banking and Financial Services organisation with 3022 employees and revenues of $1.41 billion, Astro Malaysia Holdings Berhad, a Malaysia based Consumer Packaged Goods organisation with 5000 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using ORLIG ITSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ORLIG ITSM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Astro Malaysia Holdings Berhad | Consumer Packaged Goods | 5000 | $1.0B | Malaysia | ORLIG | ORLIG ITSM | IT Service Management | 2018 | n/a |
In 2018, Astro Malaysia Holdings Berhad implemented ORLIG ITSM for its contact centre and customer service operations in Malaysia. The deployment targeted front-line support teams within the customer service function using ORLIG ITSM as the focal IT Service Management platform.
The implementation leveraged ORLIG features including gamification to drive agent engagement and improve performance, complemented by standard IT Service Management capabilities such as service desk ticketing, queue handling, and agent dashboards to manage inbound customer interactions. Configuration emphasized agent performance tracking and KPI visibility, aligning operational workflows with contact centre performance management.
ORLIG ITSM was used as part of the broader service-management and CRM deployment for customer service, integrating into contact centre workflows and customer interaction processes. Operational scope was centered on Malaysia contact centre sites and customer service departments, with the application supporting day to day incident and request handling for customer-facing operations.
Governance and process changes focused on embedding gamification into performance governance and standardizing ticketing workflows across support teams. Reported outcomes from the deployment include higher KPI performance and improved contact-centre effectiveness as measured by internal performance indicators.
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Bank Rakyat | Banking and Financial Services | 3022 | $1.4B | Malaysia | ORLIG | ORLIG ITSM | IT Service Management | 2015 | n/a |
In 2015, Bank Rakyat deployed ORLIG ITSM, an IT Service Management application, initiating a bank-wide consolidation of service operations in Malaysia. The deployment began from an ORLIG helpdesk and CRM foothold and expanded toward a customer experience platform to centralize incident intake and service workflows across the institution.
The ORLIG ITSM implementation emphasized core IT Service Management capabilities consistent with helpdesk to enterprise rollouts, including incident and service request management, knowledge management, a service catalog and self service portal, and configuration and asset tracking. Configuration work focused on aligning ticketing taxonomy, SLA definitions, and knowledge base structure to support cross functional handoffs between IT and customer service.
Operational coverage extended from the initial helpdesk teams to broader IT operations and customer service functions, supporting contact center workloads and centralized service operations across Bank Rakyat in Malaysia. The program framed ORLIG ITSM as the platform for consolidating customer interaction records and routing service requests into standardized workflows.
Governance and rollout were executed in phases, moving from helpdesk optimization to enterprise service governance and standardized change and incident procedures. Reported outcomes included improved helpdesk coverage and progression toward a holistic CRM orientation across the bank, reflecting the platform shift from point helpdesk tooling to an enterprise customer experience and service operations platform.
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Petronas | Oil, Gas and Chemicals | 52157 | $78.9B | Malaysia | ORLIG | ORLIG ITSM | IT Service Management | 2019 | n/a |
In 2019, Petronas implemented ORLIG ITSM for IT Service Management. The deployment is associated with corporate service and customer-experience processes that ORLIG documents on its customer roster, and the implementation is described in the context of supporting Petronas operations in Malaysia.
The ORLIG ITSM implementation emphasizes core IT Service Management capabilities, including incident management, service catalog and request fulfillment, knowledge management, workflow automation, and reporting dashboards. Configuration focused on centralized ticketing and role based access for IT and service teams, with process templates to standardize request intake and escalation paths across corporate service functions.
Deployment scope covered corporate IT service desks and customer experience teams in Malaysia, aligning the ORLIG ITSM application with enterprise service and customer management processes. The implementation was positioned to operate alongside existing enterprise systems and customer channels without naming specific integrations, enabling orchestration of service events and consolidated service records for operations and support teams.
Governance efforts concentrated on standardizing service level definitions, centralizing incident lifecycle workflows, and defining handoffs between IT and customer experience groups. Expected outcomes included improved visibility into service incidents and streamlined service workflows as Petronas used ORLIG ITSM to unify service handling and customer facing support processes.
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