List of Parth UCS Customers
Ghaziabad, 201010,
India
Since 2010, our global team of researchers has been studying Parth UCS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Parth UCS for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Parth UCS for Call Center include: Delhi Police India, a India based Government organisation with 82264 employees and revenues of $1.41 billion, Udham Singh Nagar District Administration India, a India based Government organisation with 600 employees and revenues of $25.0 million, Arun Overseas Moradabad, a India based Manufacturing organisation with 18 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Parth UCS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arun Overseas Moradabad | Manufacturing | 18 | $1M | India | Aria Telecom Solutions | Parth UCS | Call Center | 2016 | n/a |
In 2016 Arun Overseas Moradabad implemented Parth UCS from Aria Telecom Solutions as a Call Center application to support customer contact processes within its manufacturing operations in India. The year 2016 is directly associated with the Parth UCS implementation and the narrative centers on Call Center functionality rather than detailed deployment metrics.
The vendor does not publish a dedicated case study listing exact Parth UCS modules deployed at Arun Overseas Moradabad, so module assignment is inferred from Aria Telecom Solutions product descriptions. Parth UCS is described by the vendor as providing voice logging and interactive voice response capabilities, and consistent Call Center category capabilities include automatic call distribution, computer telephony integration and agent reporting and monitoring, which are the likely functional components configured for the deployment.
Integrations are not enumerated in vendor materials for this customer, however Aria Telecom Solutions positions Parth UCS for helplines and telephony centric customer contact workflows. The vendor marketing lists Indian Railways as a government client, implying the vendor positions Parth UCS for large scale helpline, IVR and voice logging use cases, while the Arun Overseas Moradabad deployment would be scoped to the companys customer service and contact points within India.
Governance and rollout specifics were not published for this implementation, therefore operational ownership and phased rollout details are not documented. Where module detail is absent the narrative relies on Call Center category functional terminology, and Parth UCS is restated to maintain clarity between the Company Arun Overseas Moradabad, the Application Parth UCS and the Apps Category Call Center.
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Delhi Police India | Government | 82264 | $1.4B | India | Aria Telecom Solutions | Parth UCS | Call Center | 2016 | n/a |
In 2016, Delhi Police India deployed Parth UCS under the Call Center category to support police helplines and emergency call handling. Aria Telecom Solutions lists Delhi Police among its government clients for Parth UCS, describing the solution as providing call centre, IVR, and voice logging capabilities used for helpline routing and call recording.
The Parth UCS implementation is described in vendor materials in terms consistent with typical Call Center architectures, combining interactive voice response for call triage, automatic call distribution for routing to police control rooms, and voice logging for evidentiary records. Operational coverage is focused on police helplines and emergency response functions, and the deployment would be expected to integrate with telephony trunks and control room workflows to enable call handling, recording, and retention for incident management.
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Udham Singh Nagar District Administration India | Government | 600 | $25M | India | Aria Telecom Solutions | Parth UCS | Call Center | 2016 | n/a |
In 2016 Udham Singh Nagar District Administration engaged Aria Telecom Solutions to upgrade the Dial-100 emergency helpline by deploying Parth UCS, a Call Center application. The scope covered district emergency service operations in Kashipur and Rudrapur and targeted primary emergency intake and dispatch workflows.
The implementation configured Parth UCS telephony features to provide IVR and call handling, and incorporated voice logging and Dial-100 module capabilities as described by the vendor. Functional workflows emphasized inbound emergency call intake, automated IVR routing to responders, and persistent call recording for audit and review.
Deployment focused on telephony infrastructure and Parth UCS software provision across the Kashipur and Rudrapur emergency operations centers, with Aria Telecom Solutions awarded an annual maintenance contract for 2016 to 2017 to support the upgrade and ongoing operations. Operational ownership resided with the district administration emergency service while vendor maintenance covered software support and system upkeep.
The Parth UCS deployment is an explicit Call Center implementation for emergency services at Udham Singh Nagar District Administration, configured to centralize call handling, IVR routing, Dial-100 module operation and voice logging to strengthen district public safety communications.
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