List of Pega Process AI Customers
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Since 2010, our global team of researchers has been studying Pega Process AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Pega Process AI for Intelligent Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Pega Process AI for Intelligent Process Automation include: Royal Bank of Canada, a Canada based Banking and Financial Services organisation with 96628 employees and revenues of $48.64 billion, Bradesco, a Brazil based Banking and Financial Services organisation with 84022 employees and revenues of $46.67 billion, Truist, a United States based Banking and Financial Services organisation with 38062 employees and revenues of $20.32 billion, Nationwide Building Society, a United Kingdom based Banking and Financial Services organisation with 22042 employees and revenues of $6.74 billion and many others.
Contact us if you need a completed and verified list of companies using Pega Process AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Pega Process AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bradesco | Banking and Financial Services | 84022 | $46.7B | Brazil | Pegasystems | Pega Process AI | Intelligent Process Automation | 2025 | n/a |
In 2025, Bradesco implemented Pega Process AI to streamline wholesale credit operations. The initiative is anchored in the Intelligent Process Automation category and uses cloud hosting to orchestrate end-to-end credit lifecycle processes across the bank's wholesale credit domain.
The deployment combines Pega Process AI with Pega Intelligent Automation and the Pega GenAI Blueprint, configured to provide automated case management, AI-assisted decisioning, process orchestration, and document-centric workflow automation. Configuration emphasizes real-time decision support and process orchestration capabilities typical of Intelligent Process Automation, enabling rule and model-driven approvals alongside process analytics.
Operational coverage targets wholesale credit operations, extending across underwriting, credit operations, and risk oversight workflows within Bradesco's credit cycle. The environment is hosted in the cloud, which centralizes runtime services and model evaluation while enabling integration points with existing operational systems where required by credit processing and data feeds.
Governance was structured to embed AI-assisted decision controls and process monitoring throughout the end-to-end credit cycle, reinforcing liability mitigation and decision traceability. Outcomes cited in the implementation include improved operational efficiency, enhanced user experience, empowered decision-making, mitigated liabilities, and accelerated time-to-yes for wholesale credit requests.
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Nationwide Building Society | Banking and Financial Services | 22042 | $6.7B | United Kingdom | Pegasystems | Pega Process AI | Intelligent Process Automation | 2020 | Tata Consultancy Services |
In 2020, Nationwide Building Society deployed Pega Process AI as part of a Pega Smart Dispute implementation to automate Visa disputes processing for its members. The deployment is classified in the Intelligent Process Automation category and was delivered with Tata Consultancy Services as the implementation partner.
The implementation focused on dispute triage and case orchestration, using Pega Process AI capabilities for prediction and automated decisioning to standardize case handling and reduce manual touchpoints. Pega Smart Dispute was used as the operational front end for dispute intake and workflow, with Pega Process AI inferred to provide predictive scoring and rule-based automation typical of Intelligent Process Automation solutions.
Operational coverage targeted Visa dispute workflows supporting Nationwide members in the United Kingdom and the society's dispute operations team. Integrations centered on ingesting Visa dispute inputs and embedding automated case routing and member communications into existing card operations workflows, maintaining end-to-end case visibility through Pega Smart Dispute.
Governance and rollout were coordinated with Tata Consultancy Services, aligning dispute handling procedures to the new automated workflows and implementing operational controls for exception management. Outcomes reported in the implementation narrative include reducing average dispute resolution from 15 days to 2 days and simplifying the experience for members in the United Kingdom, with Pega stating Smart Dispute incorporates Pega Process AI for prediction and automation and therefore Process AI usage is inferred for this deployment.
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Royal Bank of Canada | Banking and Financial Services | 96628 | $48.6B | Canada | Pegasystems | Pega Process AI | Intelligent Process Automation | 2023 | Ernst & Young |
In 2023, Royal Bank of Canada implemented Pega Process AI as part of a Pega Smart Dispute MVP under the Intelligent Process Automation category. The MVP was delivered in 90 days to automate card dispute handling and enable straight-through processing in Canada, aiming to improve agent and customer experience.
The deployment leveraged Pega Smart Dispute functionality with Pega Process AI providing dispute prediction and automation, aligning with Intelligent Process Automation capabilities such as case management, decisioning, and AI-driven predictive models. Configuration emphasized rules-based orchestration and automated decision routing to reduce manual touchpoints and support straight-through processing.
Ernst & Young served as the system integrator for the rollout, supporting implementation and operational handoff. Operational coverage focused on card services and contact center workflows in Canada, instrumenting agent workflows and customer touchpoints for automated dispute resolution.
Governance activities centered on standardizing dispute handling workflows and establishing model governance for Pega Process AI predictions while staging the MVP for rapid validation and controlled expansion. Pega documentation notes that Smart Dispute leverages Pega Process AI for dispute prediction and automation, and the implementation documented straight-through processing and improved agent and customer experience as primary objectives.
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Banking and Financial Services | 38062 | $20.3B | United States | Pegasystems | Pega Process AI | Intelligent Process Automation | 2024 | n/a |
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Buyer Intent: Companies Evaluating Pega Process AI
- HEC Montreal, a Canada based Education organization with 2200 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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