List of Peoplemetrics Customer Experience Customers
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United States
Since 2010, our global team of researchers has been studying Peoplemetrics Customer Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Peoplemetrics Customer Experience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Peoplemetrics Customer Experience for Customer Experience include: MetLife, a United States based Insurance organisation with 45000 employees and revenues of $66.91 billion, Mutual of Omaha, a United States based Insurance organisation with 8300 employees and revenues of $9.35 billion, First American Bank, a United States based Banking and Financial Services organisation with 900 employees and revenues of $247.0 million and many others.
Contact us if you need a completed and verified list of companies using Peoplemetrics Customer Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Peoplemetrics Customer Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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First American Bank | Banking and Financial Services | 900 | $247M | United States | PeopleMetrics | Peoplemetrics Customer Experience | Customer Experience | 2021 | n/a |
In 2021, First American Bank implemented Peoplemetrics Customer Experience in the Customer Experience category to establish a combined post-transactional and relationship Voice of the Customer program across its U.S. branch network. The initiative was designed to identify branch-level drivers of customer satisfaction and to create a prioritization framework for service improvements at the branch level. Deployment emphasized survey instrumentation tied to specific branch interactions and real-time feedback capture to shorten feedback loops. Primary operational users included branch managers and customer experience teams who received prioritized insights for local action.
Peoplemetrics Customer Experience was configured to deliver post-transactional surveys alongside relationship-level NPS measurement, with real-time reporting and alerting that surface detractors and actionable comments. Configuration and automation centered on NPS scoring, survey routing to branch owners, and dashboarding for branch and regional visibility. The implementation included ongoing use of VoC and NPS modules to sustain monitoring and continuous prioritization of issues identified at the branch level. Alerts and report distribution were established to operationalize responses by front-line managers and customer experience staff.
Operational coverage targeted branch operations, retail customer service, and local branch leadership across the United States, with branch managers empowered to act on feedback through assigned follow-up workflows. Governance practices emphasized defined escalation paths and a prioritization process for closing feedback loops, supported by training and ongoing monitoring to maintain adoption. The program linked customer feedback to branch-level accountability and routine operational review cycles.
As an explicit outcome, First American Bank increased its Net Promoter Score by 7 points and used Peoplemetrics Customer Experience real-time reporting and alerts to empower branch managers to act on feedback. The deployment prioritized branch-level improvements based on identified drivers of satisfaction and reinforced governance and operational response. First American Bank Peoplemetrics Customer Experience Customer Experience supported customer experience management and branch operations.
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MetLife | Insurance | 45000 | $66.9B | United States | PeopleMetrics | Peoplemetrics Customer Experience | Customer Experience | 2019 | n/a |
In 2019, MetLife engaged Peoplemetrics Customer Experience to inform the rollout of an interest free credit line for dental insurance in the United States, tying Customer Experience research directly to product design and go to market planning. Peoplemetrics conducted detailed interviews and panel research with brokers to capture reactions to the concept, funding models, and messaging, creating a structured evidence base for product and marketing decisions.
The engagement delivered standard Customer Experience capabilities including qualitative interview design, broker panel facilitation, concept testing, messaging validation, and synthesis of findings into actionable deliverables. Workstreams covered research instrument development, recruitment and moderation of broker panels, thematic analysis, and production of launch collateral guidance and messaging briefs for distribution channels.
Scope and governance aligned the Peoplemetrics Customer Experience outputs to product management, marketing, and distribution teams serving the United States broker channel, ensuring feedback was integrated into funding model options and marketing collateral. The research findings influenced product design and launch collateral and provided actionable feedback for marketing and distribution, supporting MetLife's broker facing rollout strategy.
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Mutual of Omaha | Insurance | 8300 | $9.3B | United States | PeopleMetrics | Peoplemetrics Customer Experience | Customer Experience | 2020 | n/a |
In 2020, Mutual of Omaha engaged Peoplemetrics Customer Experience to run a 360-degree implementation research program for its Workplace Solutions division in the United States. Peoplemetrics Customer Experience delivered implementation and Voice of the Customer survey capabilities to measure onboarding and implementation satisfaction across brokers, employers, and internal teams, capturing structured multi-stakeholder feedback tied to implementation touchpoints.
As a Customer Experience engagement the work established baseline implementation-satisfaction metrics and helped decentralize organizational silos by surfacing cross-stakeholder insights for continuous improvement. Configuration emphasized survey design, cohort segmentation, and centralized reporting dashboards, with analytics and reporting intended to operationalize feedback into governance and process changes for onboarding, implementation, and customer success workflows.
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