List of Pisano EX Customers
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Since 2010, our global team of researchers has been studying Pisano EX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Pisano EX for Employee Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Pisano EX for Employee Experience include: Turkish is Bank, a Turkey based Banking and Financial Services organisation with 20329 employees and revenues of $6.92 billion, Yapı Kredi, a Turkey based Banking and Financial Services organisation with 15663 employees and revenues of $3.70 billion, QNB Sigorta Turkey, a Turkey based Insurance organisation with 800 employees and revenues of $202.0 million and many others.
Contact us if you need a completed and verified list of companies using Pisano EX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Pisano EX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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QNB Sigorta Turkey | Insurance | 800 | $202M | Turkey | Pisano | Pisano EX | Employee Experience | 2022 | n/a |
In 2022, QNB Sigorta Turkey deployed Pisano EX to collect real-time policyholder feedback and to tailor customer journeys. Pisano documents the implementation as delivering an approximate 15% increase in net promoter score for the insurer in Turkey, with the published success story centering on customer experience outcomes.
The implementation leveraged Pisano EX capabilities for real-time feedback collection, survey orchestration, NPS tracking, and journey-level feedback routing, aligning with common Employee Experience functional terminology such as voice of customer program management and feedback-to-action dashboards. Configuration emphasized continuous feedback capture and orchestration of responses into tailored customer journey workflows and operational alerts for service teams.
Operational coverage targeted policyholder-facing processes and customer service touchpoints at QNB Sigorta Turkey, instrumenting feedback loops into customer journey configuration and agent-facing dashboards. The case study does not list specific technical integrations, and the public narrative presents the deployment as a customer experience program rather than an explicitly documented HR initiative.
The published story focuses on CX outcomes, any use of Pisano EX for HR or employee surveys is an informed inference because Pisano EX supports unified Employee Experience and Customer Experience programs, and insurers commonly expand voice of customer efforts into voice of employee initiatives. Pisano EX remains described in the account as the platform driving policyholder feedback, customer journey tailoring, and NPS measurement for QNB Sigorta Turkey.
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Turkish is Bank | Banking and Financial Services | 20329 | $6.9B | Turkey | Pisano | Pisano EX | Employee Experience | 2018 | n/a |
In 2018 Turkish is Bank implemented Pisano EX to collect omnichannel branch and digital feedback across its Turkey branch network. The deployment used kiosks and web channels to capture customer feedback at point of service and to deliver real time reporting to branch staff and managers, aligning Pisano EX with Employee Experience usage patterns within the broader Pisano platform.
Configuration and functional scope centered on kiosk feedback capture, web feedback forms, real time reporting dashboards, and alerting mechanisms that enabled branch staff to act immediately on incoming feedback. The implementation consolidated feedback ingestion and analytics to support branch level operational workflows and customer service processes, with dashboards surfaced to local managers for faster issue recognition and response.
The case is documented by Pisano as a customer experience deployment, and because Pisano EX is part of the same platform many Pisano CX customers extend the solution into Employee Experience, therefore inferred EX and HR usage at Turkish is Bank is indicated by platform commonality. The rollout covered the Turkey branch network and impacted customer service and branch operations functions, with explicit outcomes reported as improved branch level customer satisfaction and reduced reporting time through faster on the spot responses.
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Yapı Kredi | Banking and Financial Services | 15663 | $3.7B | Turkey | Pisano | Pisano EX | Employee Experience | 2019 | n/a |
In 2019, Yapı Kredi implemented Pisano EX to extend omnichannel experience management across digital and branch touchpoints in Turkey. Pisano lists Yapı Kredi as a banking customer for its XM/CX platform, and the deployment captured customer sentiment across digital channels and branches, giving CX teams real-time insights and better alignment on customer needs.
The implementation centered on omnichannel feedback capture, real-time analytics dashboards, and workflow routing for CX teams to manage follow up and remediation. Configuration emphasized point of service feedback in branches and within web and mobile channels, with experience management functions consolidated through Pisano EX to support continuous monitoring and case orchestration.
Operational coverage focused on customer experience teams and frontline branch operations in Turkey, with governance oriented toward real-time monitoring and CX workflow alignment. Public references do not explicitly state HR oriented usage, however based on Pisano EX capabilities and common extensions of customer experience programs into employee feedback, the Pisano EX deployment aligns with Employee Experience use cases that can connect customer sentiment signals to HR and frontline staff feedback processes.
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