List of Puzzel Contact Centre Customers
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United Kingdom
Since 2010, our global team of researchers has been studying Puzzel Contact Centre customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Puzzel Contact Centre for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Puzzel Contact Centre for Call Center include: NHS England, a United Kingdom based Government organisation with 16074 employees and revenues of $219.44 billion, Teachers' Pensions United Kingdom, a United Kingdom based Government organisation with 400 employees and revenues of $14.97 billion, Currys United Kingdom, a United Kingdom based Retail organisation with 14900 employees and revenues of $6.73 billion, Domino's, a United States based Retail organisation with 10700 employees and revenues of $4.71 billion, Scandinavian Airlines, a Sweden based Transportation organisation with 8099 employees and revenues of $3.93 billion and many others.
Contact us if you need a completed and verified list of companies using Puzzel Contact Centre, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Puzzel Contact Centre customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Affarsverken Energi Karlskrona | Utilities | 20 | $2M | Sweden | Puzzel | Puzzel Contact Centre | Call Center | 2017 | n/a |
In 2017, Affarsverken Energi Karlskrona implemented Puzzel Contact Centre as its primary Call Center solution, surfacing contact options directly on the corporate website. The deployment directed inbound customer contacts to a centralized customer service queue managed through Puzzel Contact Centre, enabling web-provided entry points for consumers and business customers contacting the municipal utility.
The implementation follows a cloud-oriented call center architecture typical for the Call Center category, with browser-based agent interfaces, inbound voice routing, and web channel capture such as click-to-call or contact form escalation into the contact queue. Operational scope is focused on the customer service function within the 20-employee utility, standardizing agent handling workflows and website-to-contact-center routing to consolidate inbound customer interactions through Puzzel Contact Centre.
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Affinity Water | Utilities | 1407 | $394M | United Kingdom | Puzzel | Puzzel Contact Centre | Call Center | 2016 | n/a |
In 2016 Affinity Water expanded its cloud-based Puzzel Contact Centre to support a 300-agent contact centre that serves a population of 3.5 million and handles approximately 90,000 calls per month. The Puzzel Contact Centre in the Call Center category was extended to introduce new customer channels and operational controls that align with the company’s focus on high quality customer service and governance.
The implementation added functional modules including Web Chat, post-call surveys, agent scorecards, and speech analytics that transcribe and record every call for compliance and benchmarking. A fully automated, PCI DSS-compliant secure payments facility was introduced to consolidate payment handling under a single contact point, and benchmarking capabilities were configured to measure contact centre performance against specific targets and KPIs.
Affinity Water integrated Puzzel with its Verint Workforce Management system to drive call predictions and manage hundreds of shifts and work schedules for 240 of the 300 agents, enabling more accurate forecasting and roster management. The deployment also implemented geographic routing to detect calls from affected regions and play tailored recorded messages during incidents, and seamless connectivity with third party applications to enable the secure payments and analytics workflows.
Governance and operational changes accompanied the technical expansion, with speech analytics used as a compliance and trend-spotting tool and agent scorecards and surveys introduced to measure customer satisfaction and agent performance. Early experience with Web Chat was reported as positive, accounting for about 3 percent of contacts or roughly 2,700 interactions per month, and the organisation expects further growth in chat-driven self-service as agents direct customers to online resources.
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Agder Energi Nett Avd Arendal | Utilities | 132 | $13M | Norway | Puzzel | Puzzel Contact Centre | Call Center | 2021 | n/a |
In 2021, Agder Energi Nett Avd Arendal deployed Puzzel Contact Centre as a customer-facing call handling channel embedded on their website. The implementation uses Puzzel Contact Centre in the Call Center category to provide web-based contact routing and an agent-facing console for the Avd Arendal customer service organization. The deployment target is the company unit Agder Energi Nett Avd Arendal and the public web entry point serves as the primary touchpoint for customers to reach contact center staff.
The configuration centers on standard Call Center capabilities, including browser-based agent consoles, automatic call distribution, skill based routing, queue management and web callback functionality, consistent with cloud hosted contact center architectures. Puzzel Contact Centre is presented on the site as an embedded customer widget and a web console for agents, enabling browser access without local client installation. Reporting and monitoring features are configured to support contact handling and operational oversight within the customer service function.
Operational ownership rests with customer service operations at the Arendal unit, with configuration controls applied to queue structures, agent profiles and business hours to align with utility support workflows. Rollout and governance emphasize web embedding and browser agent access as the primary operational pattern, with configuration of routing and queue policies to match the service organization structure. The narrative focuses on system architecture, modules and deployment scope for Agder Energi Nett Avd Arendal using Puzzel Contact Centre in the Call Center category.
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Professional Services | 110 | $12M | Finland | Puzzel | Puzzel Contact Centre | Call Center | 2020 | n/a |
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Professional Services | 270 | $30M | Finland | Puzzel | Puzzel Contact Centre | Call Center | 2020 | n/a |
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Retail | 160 | $20M | United Kingdom | Puzzel | Puzzel Contact Centre | Call Center | 2015 | n/a |
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Retail | 1300 | $300M | Denmark | Puzzel | Puzzel Contact Centre | Call Center | 2020 | n/a |
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Communications | 50 | $78M | Sweden | Puzzel | Puzzel Contact Centre | Call Center | 2018 | n/a |
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Professional Services | 34500 | $3.1B | United Kingdom | Puzzel | Puzzel Contact Centre | Call Center | 2017 | n/a |
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Education | 1000 | $100M | United Kingdom | Puzzel | Puzzel Contact Centre | Call Center | 2018 | n/a |
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Buyer Intent: Companies Evaluating Puzzel Contact Centre
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