List of Puzzel Speech Analytics Customers
London, EC3A 7BB,
United Kingdom
Since 2010, our global team of researchers has been studying Puzzel Speech Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Puzzel Speech Analytics for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Puzzel Speech Analytics for Customer Experience include: Evri, a United Kingdom based Transportation organisation with 8000 employees and revenues of $1.76 billion, Dsb, a Denmark based Transportation organisation with 6047 employees and revenues of $1.55 billion, Lyreco Denmark, a Denmark based Distribution organisation with 288 employees and revenues of $105.0 million, Telmore, a Denmark based Communications organisation with 80 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Puzzel Speech Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Puzzel Speech Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dsb | Transportation | 6047 | $1.5B | Denmark | Puzzel | Puzzel Speech Analytics | Customer Experience | 2023 | n/a |
In 2023, Dsb deployed Puzzel Speech Analytics in its contact centre and CRM operations in Denmark, provisioning speech-to-text and conversational intelligence capabilities as a Customer Experience solution to transcribe, tag and analyse customer conversations at scale. The deployment went live in December 2023 and focused on operationalizing conversation capture and analytics for voice channels within the national contact centre.
Puzzel Speech Analytics implementation included automated transcription, configurable call tagging, sentiment scoring, and conversation-level analytics for trend and root cause identification. Configuration work emphasized tag taxonomy, tagging confidence thresholds, and conversational reporting to support operational dashboards and quality assurance workflows, which underpinned the reported call-tagging accuracy of approximately 95–98 percent.
The system was embedded into contact centre and CRM workflows to surface insights for web, product and CX teams, enabling data-driven improvements across those business functions. Dsb reported customer sentiment increasing from about 43.7 percent to about 58.8 percent following the December 2023 rollout, outcomes drawn from Puzzel Conversational Intelligence outputs and the Puzzel Speech Analytics data pipeline.
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Evri | Transportation | 8000 | $1.8B | United Kingdom | Puzzel | Puzzel Speech Analytics | Customer Experience | 2020 | n/a |
In 2020, Evri implemented Puzzel Speech Analytics. The deployment targeted contact center voice interactions as part of its Customer Experience tooling, centralizing speech capture, recording ingestion and indexed call stores to support search and quality assurance.
Puzzel Speech Analytics was configured to run automated speech to text transcription, keyword and phrase detection, sentiment classification and topic clustering, with configurable rules for alerting and call tagging. Configuration included custom vocabulary and grammar tuning for parcel and delivery terminology to improve transcription accuracy and relevance for customer service conversations.
The implementation focused on customer service and delivery operations within Evri's UK contact centres, providing analytics for agent performance, interaction patterns and trend analysis. Evri continues to use Boldchat on their website for live chat, maintaining separate digital chat channels alongside voice analytics.
Operational governance established analytics ownership within customer service, defined quality assurance workflows driven by speech analytics outputs and created compliance review processes for recorded interactions. Rollout aligned with coaching and QA programs to incrementally onboard teams to speech analytics driven workflows and to embed call review into agent development processes.
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Lyreco Denmark | Distribution | 288 | $105M | Denmark | Puzzel | Puzzel Speech Analytics | Customer Experience | 2025 | n/a |
In 2025, Lyreco Denmark deployed Puzzel Speech Analytics to support Customer Experience in its Danish contact centre. The deployment leveraged Puzzel Conversational Intelligence capabilities to surface common topics, identify knowledge gaps, and reveal coaching opportunities within knowledge-management workflows.
Implementation focused on conversational intelligence and speech analytics modules, including automated transcription, topic clustering, and call-level trend analysis to drive agent coaching and content updates. These capabilities were embedded into knowledge-management workflows to accelerate capture of recurring issues and to prioritize knowledge base updates. Operational scope covered the Danish contact centre, with insights consumed by regional teams to inform coaching and content governance.
Governance adjustments routed analytics insights into coaching workflows and knowledge base editorial cycles, enabling managers to act on flagged topics and training needs. As a result, Lyreco achieved a 12% reduction in call volume and a 15% decrease in call duration, improving response times and enabling smarter coaching across regional teams. The Puzzel Speech Analytics deployment aligned Customer Experience analytics with operational coaching and knowledge management processes.
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Communications | 80 | $10M | Denmark | Puzzel | Puzzel Speech Analytics | Customer Experience | 2025 | n/a |
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