List of PYTHEAS Service Desk Incident Management Customers

Pytheas

1330, rue JRGG de la Lauzière,
Aix-en-Provence, 13797,
France

https://www.pytheas.com/

33 4 42 39 45 33

Professional Services

$3M

Since 2010, our global team of researchers has been studying PYTHEAS Service Desk Incident Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased PYTHEAS Service Desk Incident Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using PYTHEAS Service Desk Incident Management for Incident Management include: Campus Veolia, a France based Professional Services organisation with 179000 employees and revenues of $29.90 billion, Centre Hospitalier Docteur Schaeffner, a France based Healthcare organisation with 6000 employees and revenues of $1.00 billion, Bourbon, a France based Oil, Gas and Chemicals organisation with 5842 employees and revenues of $848.0 million, Groupe AHNAC, a France based Healthcare organisation with 3200 employees and revenues of $600.0 million, BNP Paribas Securities Services, a France based Banking and Financial Services organisation with 12098 employees and revenues of $579.0 million and many others.

Contact us if you need a completed and verified list of companies using PYTHEAS Service Desk Incident Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The PYTHEAS Service Desk Incident Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight
2ISA	Professional Services	130	$15M	France	PYTHEAS	PYTHEAS Service Desk Incident Management	Incident Management	2018	n/a	In 2018, 2ISA implemented PYTHEAS Service Desk Incident Management to centralize incident intake and ticket handling across its professional services operations in France. The deployment targeted companywide Incident Management capability for a 130 person organization, aligning IT support and service delivery workflows with a single service desk application. PYTHEAS Service Desk Incident Management was configured to provide standard incident lifecycle functions, including incident logging, prioritization, automated routing, SLA tracking, escalation controls, and a searchable knowledge repository. Configuration emphasized role based access and queue segmentation to separate IT operations requests from service delivery and client facing incidents, reflecting common Incident Management functional patterns. Operational scope focused on IT service operations and service delivery teams within 2ISA, with governance implemented through centralized queues, defined ticket ownership, and escalation policies to standardize triage and resolution processes. The implementation narrative centers on instrumenting Incident Management workflows via PYTHEAS Service Desk Incident Management to unify incident handling and enforce consistent operational procedures.
BNP Paribas Securities Services	Banking and Financial Services	12098	$579M	France	PYTHEAS	PYTHEAS Service Desk Incident Management	Incident Management	2018	n/a	In 2018, BNP Paribas Securities Services implemented PYTHEAS Service Desk Incident Management. The deployment established an Incident Management capability using PYTHEAS Service Desk Incident Management to support IT service operations for the securities services business. Configuration emphasis included core incident ticketing, SLA and priority handling, automated routing and escalation workflows, and centralized reporting and dashboards. The PYTHEAS Service Desk Incident Management implementation incorporated a searchable knowledge base and role based access controls consistent with enterprise incident lifecycle management. These modules supported standard incident lifecycle processes such as detection, triage, assignment, resolution, and closure. Operational coverage focused on service desk and IT operations teams within BNP Paribas Securities Services, aligning incident governance roles and escalation matrices with existing ITIL aligned processes. Rollout centered on workflow standardization and configuration governance to ensure consistent handling of incidents across teams.
Bourbon	Oil, Gas and Chemicals	5842	$848M	France	PYTHEAS	PYTHEAS Service Desk Incident Management	Incident Management	2018	n/a	In 2018, Bourbon implemented PYTHEAS Service Desk Incident Management to standardize incident handling across its maritime and offshore operations. Bourbon adopted the PYTHEAS Service Desk Incident Management application as an Incident Management platform to centralize ticket intake, incident lifecycle control, and SLA tracking for technical and operational support teams. The implementation configured core modules commonly associated with Incident Management, including incident ticketing, categorization and prioritization, automated routing and escalation rules, SLA management, a searchable knowledge base, and real time reporting and dashboards. Role based access controls and multi site configuration were applied to reflect vessel level and shore based responsibilities, while workflow templates encoded incident lifecycle stages from detection through resolution and closure. Operational governance aligned service desk procedures with maintenance and IT support processes, embedding standardized incident workflows, escalation matrices, and audit trails into day to day operations. The deployment supported both shore teams and vessel level support functions, enabling consistent incident records and defined role based responsibilities across Bourbon's operational units.
Campus Veolia	Professional Services	179000	$29.9B	France	PYTHEAS	PYTHEAS Service Desk Incident Management	Incident Management	2018	n/a	In 2018, Campus Veolia implemented PYTHEAS Service Desk Incident Management to centralize incident handling across its France campus operations. The deployment was categorized under Incident Management and targeted service desk workflows that support Campus Veolia's professional services environment, with the full application name PYTHEAS Service Desk Incident Management used to standardize references and procurement documentation. Configuration focused on core incident management capabilities typical for the category, including ticket intake, categorization, prioritization, SLA tracking, routing and escalation, and structured incident lifecycle states. The implementation included a self service intake channel and a knowledge base to support first contact resolution, role based access for agents and incident managers, and automation for ticket routing and SLA notifications to enforce response and resolution windows. Operational scope covered IT and campus support functions across France, centralizing incident ownership and formalizing escalation matrices and service desk governance to reduce ambiguity in cross functional handoffs. Rollout emphasized standardized operating procedures for incident logging and resolution, agent training, and defined incident ownership, aligning Campus Veolia incident workflows with the Incident Management application and documenting Campus Veolia as a referenced customer of PYTHEAS Service Desk Incident Management.
CCI de Bordeaux	Government	180	$20M	France	PYTHEAS	PYTHEAS Service Desk Incident Management	Incident Management	2017	n/a	In 2017, CCI de Bordeaux implemented PYTHEAS Service Desk Incident Management. The deployment targeted the chamber of commerce and industry internal IT service operations and user support, using PYTHEAS Service Desk Incident Management to formalize incident intake, tracking and resolution workflows across administrative and operational staff. The implementation emphasized core Incident Management capabilities, including ticket creation and lifecycle management, categorization and prioritization, SLA orchestration and operational reporting. Configuration included role based access controls, incident templates, automated notifications for routing and escalation, and dashboarding for operational visibility. Operational scope covered the CCI de Bordeaux IT service desk and front line support functions, aligning incident ownership with existing department responsibilities. Governance changes instituted standardized incident workflows, defined escalation paths and ticket triage processes to support consistent case handling. PYTHEAS Service Desk Incident Management serves as the Incident Management solution for CCI de Bordeaux IT and user support functions.
	Healthcare	6000	$1.0B	France	PYTHEAS	PYTHEAS Service Desk Incident Management	Incident Management	2018	n/a
	Government	1000	$100M	France	PYTHEAS	PYTHEAS Service Desk Incident Management	Incident Management	2017	n/a
	Government	500	$50M	France	PYTHEAS	PYTHEAS Service Desk Incident Management	Incident Management	2017	n/a
	Government	4000	$448M	France	PYTHEAS	PYTHEAS Service Desk Incident Management	Incident Management	2017	n/a
	Healthcare	3200	$600M	France	PYTHEAS	PYTHEAS Service Desk Incident Management	Incident Management	2019	n/a

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Buyer Intent: Companies Evaluating PYTHEAS Service Desk Incident Management

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FAQ - APPS RUN THE WORLD PYTHEAS Service Desk Incident Management Coverage

PYTHEAS Service Desk Incident Management is a Incident Management solution from PYTHEAS.

Companies worldwide use PYTHEAS Service Desk Incident Management, from small firms to large enterprises across 21+ industries.

Organizations such as Campus Veolia, Centre Hospitalier Docteur Schaeffner, Bourbon, Groupe AHNAC and BNP Paribas Securities Services are recorded users of PYTHEAS Service Desk Incident Management for Incident Management.

Companies using PYTHEAS Service Desk Incident Management are most concentrated in Professional Services, Healthcare and Oil, Gas and Chemicals, with adoption spanning over 21 industries.

Companies using PYTHEAS Service Desk Incident Management are most concentrated in France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of PYTHEAS Service Desk Incident Management across Americas, EMEA, and APAC.

Companies using PYTHEAS Service Desk Incident Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 40%, large organizations with 1,001-10,000 employees - 40%, and global enterprises with 10,000+ employees - 20%.

Customers of PYTHEAS Service Desk Incident Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified PYTHEAS Service Desk Incident Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Incident Management.

List of PYTHEAS Service Desk Incident Management Customers

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