List of Qmax Contact Center Customers
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Since 2010, our global team of researchers has been studying Qmax Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Qmax Contact Center for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Qmax Contact Center for Workforce Management include: Newcastle City Council, a United Kingdom based Professional Services organisation with 8173 employees and revenues of $631.0 million, Adt Fire And Security, a United Kingdom based Professional Services organisation with 3000 employees and revenues of $415.0 million, Kura, a United Kingdom based Professional Services organisation with 2318 employees and revenues of $100.0 million, Acromas Insurance Company, a United Kingdom based Insurance organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Qmax Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Qmax Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Acromas Insurance Company | Insurance | 100 | $10M | United Kingdom | Qmax | Qmax Contact Center | Workforce Management | 2013 | n/a |
In 2013, Acromas Insurance Company implemented Qmax Contact Center to address contact center staffing and scheduling. The Qmax Contact Center deployment focused on Workforce Management across the company’s United Kingdom contact center operations, covering call advisors and workforce planners. Operational responsibilities emphasized managing call volumes to ensure calls were handled efficiently, ensuring sufficient staff cover matched business requirements, and maintaining advisor skill sets to meet regulatory obligations. Staff-level tools and practices referenced use of Qmax alongside telephony systems and standard office productivity software for reporting and shift coordination.
Configuration centered on Workforce Management modules including forecast-driven scheduling, capacity planning, intraday management, adherence monitoring and skills-based rostering. The Qmax Contact Center environment was implemented alongside contact center telephony systems such as Avaya and Lucent as part of the operational stack, enabling schedule adherence workflows and skill-aligned staffing. Governance established scheduling rules, skills matrices and adherence reporting to enforce regulatory compliance and align advisor coverage to predicted call volumes. Operationalization relied on workforce planners and supervisors to manage schedules, staffing adjustments and routine reporting processes.
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Adt Fire And Security | Professional Services | 3000 | $415M | United Kingdom | Qmax | Qmax Contact Center | Workforce Management | 2016 | n/a |
In 2016, Adt Fire And Security implemented Qmax Contact Center to support its Manchester 24 hour customer service and monitoring operation, deploying the solution as a Workforce Management capability for contact centre resourcing. Qmax Contact Center was positioned to manage scheduling and agent allocation for a large team responsible for inbound and outbound customer interactions and alarm monitoring across the customer service centre.
The implementation focused on workforce scheduling, shift rotation and intraday resource management, with configuration to support flexible movement between departments and CSC functions. Qmax Contact Center was used to enforce agent adherence to operational procedures, capture KPI level performance data, and provide reporting for workforce planners, while supporting training course scheduling and role based assignments.
Operational integration tied Qmax Contact Center into existing contact handling and monitoring channels, with explicit use alongside Avaya telephony, SMS messaging and Sentinel alarm monitoring systems, and to coordinate responses across telephone, fax, web and email channels. The deployment covered customer service and monitoring teams in the Manchester contact centre and was used to orchestrate rotation across functions to meet operational demand.
Governance and process controls centered on escalation workflows to team leaders for unresolved issues, adherence to company procedures and local working instructions, and defined response time expectations for written correspondence. The Qmax Contact Center implementation was framed around managing individual and department KPIs, supporting a 24 hour operational model and enabling staff flexibility to move between functions as required.
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Kura | Professional Services | 2318 | $100M | United Kingdom | Qmax | Qmax Contact Center | Workforce Management | 2018 | n/a |
In 2018, Kura implemented Qmax Contact Center to provide Workforce Management support for its customer service operations. The deployment supported Customer Service Advisors working on EDF Energy accounts and was anchored at the Sunderland, Tyne and Wear site, establishing Qmax Contact Center as a workforce orchestration layer for call handling and staffing decisions.
Qmax Contact Center was configured to deliver category-aligned Workforce Management capabilities including agent scheduling, shift planning, forecasting, real-time adherence monitoring, and performance reporting. Configuration focused on advisor desktop workflows and operational scheduling rules, aligning agent rosters to inbound case volumes and common call handling scenarios encountered by customer service staff.
Operationally Qmax Contact Center was used alongside SAP, MyQoute, and Synthesis, with the Qmax application providing the workforce and scheduling context while those systems supplied customer case data and back office records. Governance centered on scheduling and adherence processes for the customer service department, with formalized advisor workflows and intraday monitoring to coordinate staffing at the Sunderland site.
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Professional Services | 8173 | $631M | United Kingdom | Qmax | Qmax Contact Center | Workforce Management | 2018 | n/a |
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Buyer Intent: Companies Evaluating Qmax Contact Center
- Financial Services Authority, Sultanate of Oman, a Oman based Government organization with 200 Employees
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