List of Recollective Customers
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Canada
Since 2010, our global team of researchers has been studying Recollective customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Recollective for Community Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Recollective for Community Management include: Royal Bank of Canada, a Canada based Banking and Financial Services organisation with 96628 employees and revenues of $48.64 billion, Experian, a Ireland based Professional Services organisation with 23300 employees and revenues of $7.52 billion, Cambridge University, a United Kingdom based Media organisation with 6560 employees and revenues of $1.26 billion, Tandem Bank, a United Kingdom based Banking and Financial Services organisation with 500 employees and revenues of $110.0 million and many others.
Contact us if you need a completed and verified list of companies using Recollective, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Recollective customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cambridge University | Media | 6560 | $1.3B | United Kingdom | Recollective | Recollective | Community Management | 2017 | n/a |
In 2017, Cambridge University implemented Recollective as its Community Management platform to host a 2000 person insight community. Cambridge University Press built the community to drive innovation and strengthen consumer relationships.
The deployment concentrated on core Community Management capabilities. Implementation included panel management and member recruitment workflows, moderated discussion forums, structured qualitative activities such as diaries and ideation exercises, and survey instrumentation with reporting dashboards to track thematic feedback and engagement.
Operational coverage centered on Cambridge University Press research and product teams, positioning the insight community as a centralized research panel for consumer research, product development and marketing stakeholders. The platform was provisioned to capture ongoing consumer input across publishing product lines and customer segments.
Governance emphasized moderated recruitment, centralized moderation and member incentive workflows to maintain participation and data quality. Recollective served as the repository for sustained idea capture and consumer feedback loops, enabling Cambridge University Press to surface innovation signals and strengthen consumer relationships.
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Experian | Professional Services | 23300 | $7.5B | Ireland | Recollective | Recollective | Community Management | 2017 | n/a |
In 2017, Experian migrated their long running voicesHUB online community onto Recollective, adopting the application as their Community Management platform to consolidate qualitative and quantitative research. The deployment centralized moderated community research and panel management for Experian's customer insight and market research teams, establishing a single environment for ongoing insight programs.
Recollective was configured to leverage its broader qualitative and quantitative functionality, enabling moderated discussion threads, diary and longitudinal exercises, in platform surveys, multimedia submission capture, and consolidated reporting of open ended and structured responses. Configuration work emphasized study templates, participant segmentation, and analysis workflows to support both exploratory and structured research iterations.
Operational coverage targeted continuous communities and ongoing research streams rather than one off studies, and governance was adjusted to standardize moderator workflows, study deployment cadence, and participant recruitment and retention processes. Experian used Recollective to facilitate more engaging and informative research, applying Recollective Community Management capabilities to deepen qualitative insight alongside structured quantitative inputs.
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Royal Bank of Canada | Banking and Financial Services | 96628 | $48.6B | Canada | Recollective | Recollective | Community Management | 2016 | n/a |
In 2016, Royal Bank of Canada implemented Recollective as a Community Management application to run a pilot co-creation program. Royal Bank of Canada used Recollective Community Management to support customer journey research and collaborative engagement between clients and advisors, with the project led by a single RBC team that had no prior experience using Recollective.
The implementation was staged, configuring separate cohorts for clients and for advisors during an exploratory phase to capture unblended journey insights. The team then merged both cohorts into one live discussion to enable joint co-creation and collaborative problem solving, leveraging Recollective features such as participant segmentation, staged community phases, asynchronous discussion threads, and live moderated sessions typical of Community Management platforms. Recollective was used as a cloud-hosted community platform to orchestrate these interactions and to manage the transition from research to interactive co-creation.
Governance emphasized a controlled pilot rollout, facilitated moderation, and deliberate participant management to preserve the exploratory research integrity before opening a combined forum. Operational scope remained focused on the team-level pilot involving external clients and internal advisors, with facilitation and workflow sequencing designed to move from journey mapping to shared ideation within the Recollective Community Management environment.
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Banking and Financial Services | 500 | $110M | United Kingdom | Recollective | Recollective | Community Management | 2020 | n/a |
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Buyer Intent: Companies Evaluating Recollective
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