List of Riverbed DEX Customers
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Since 2010, our global team of researchers has been studying Riverbed DEX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Riverbed DEX for Application Performance Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Riverbed DEX for Application Performance Management include: Dow, a United States based Oil, Gas and Chemicals organisation with 36000 employees and revenues of $42.96 billion, ABSA, a South Africa based Banking and Financial Services organisation with 36779 employees and revenues of $6.24 billion, Princess Alexandra Hospital, a United Kingdom based Healthcare organisation with 4000 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using Riverbed DEX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Riverbed DEX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ABSA | Banking and Financial Services | 36779 | $6.2B | South Africa | Riverbed Technology | Riverbed DEX | Application Performance Management | 2021 | n/a |
In 2021 ABSA implemented Riverbed DEX to gain end-to-end visibility into customer journeys and internal employee application and device performance. The deployment targeted banking operations that support branch and ATM services across South Africa, placing Riverbed DEX into the bank's Application Performance Management capabilities to monitor digital experience and transaction flow.
The implementation used endpoint monitoring agents, centralized analytics, and digital experience dashboards to capture device telemetry, application response times, and user journey traces. Configuration focused on proactive alerting and root cause triage, consistent with Application Performance Management workflows for transaction tracing and user experience monitoring.
Operational coverage included branch IT, ATM operations, contact center teams, and central IT operations, impacting IT operations, branch operations, and customer support functions. Governance and operational processes were adjusted to consume Riverbed DEX outputs for incident handling, which led to faster issue isolation, a reduction in War Room incidents, improved resolution times and better visibility into customer and colleague digital journeys to boost productivity.
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Dow | Oil, Gas and Chemicals | 36000 | $43.0B | United States | Riverbed Technology | Riverbed DEX | Application Performance Management | 2020 | Kyndryl |
In 2020 Dow deployed Riverbed DEX as part of a North America device management transformation to improve IT device reliability and automate remediation. Riverbed DEX, also referenced as Riverbed Aternity, was provisioned as an Application Performance Management platform to centralize endpoint performance monitoring and user experience analytics across corporate desktops and laptops. The program was executed in partnership with Kyndryl and converted approximately 45,000 devices to active service monitoring within months.
Implementation emphasized endpoint instrumentation and agent rollout, centralized telemetry collection, real time application and system performance analytics, user experience scoring, and automated remediation orchestration configured for IT operations and end user computing teams. Governance and process changes included operationalizing remediation playbooks and standardizing device management cadence to support service desk and desktop engineering workflows. Outcomes reported by Dow included a 50% reduction in system crashes and an approximately 16% increase in application and user productivity.
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Princess Alexandra Hospital | Healthcare | 4000 | $1.0B | United Kingdom | Riverbed Technology | Riverbed DEX | Application Performance Management | 2022 | n/a |
In 2022, Princess Alexandra Hospital Trust implemented Riverbed DEX as its Application Performance Management solution. The deployment used Riverbed Aternity DEX to instrument clinician endpoints and application transactions across the Trust's hospital sites.
The implementation focused on monitoring clinician devices and applications, combining endpoint performance telemetry, application response timing, and automated problem-resolution workflows. Riverbed DEX was configured to surface end-user experience metrics, trigger automated remediation routines, and provide SLA-oriented alerting to the service-desk. Configuration emphasized persistent monitoring of clinical desktops and core clinical applications to accelerate fault detection.
Operational coverage extended across multiple hospital sites in the United Kingdom, centering on clinical digital workflows and the IT service-desk function. The system delivered a unified Application Performance Management view for device health and application availability, enabling centralized incident detection and ticket prioritization. Deployment architecture consolidated telemetry into a central operations view to support cross-site visibility.
Governance and process changes accompanied the rollout, with the Trust adapting incident management procedures to incorporate automated resolution actions and real-time performance visibility into ticket triage. Operational handover prioritized service-desk adoption of Riverbed DEX telemetry and procedures for escalating device and application faults into clinical IT workflows.
The Trust reports a 99% reduction in SLA breaches for service-desk tickets and projects £2.5–3.0M in IT cost savings over five years from the deployment, outcomes attributed to improved clinician digital workflows and service-desk efficiency. Riverbed DEX is referenced as the Application Performance Management tool central to those operational improvements.
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