List of Route Mobile Mail2SMS Customers
Mumbai, 400064,
India
Since 2010, our global team of researchers has been studying Route Mobile Mail2SMS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Route Mobile Mail2SMS for CPaaS (Communication Platform as a Service) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Route Mobile Mail2SMS for CPaaS (Communication Platform as a Service) include: Bank of Maharashtra, a India based Banking and Financial Services organisation with 12721 employees and revenues of $671.5 million, Coca-Cola United Arab Emirates, a United Arab Emirates based Consumer Packaged Goods organisation with 800 employees and revenues of $300.0 million, Samco Securities India, a India based Banking and Financial Services organisation with 500 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using Route Mobile Mail2SMS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Route Mobile Mail2SMS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bank of Maharashtra | Banking and Financial Services | 12721 | $671M | India | Route Mobile | Route Mobile Mail2SMS | CPaaS (Communication Platform as a Service) | 2022 | n/a |
In 2022, Bank of Maharashtra implemented Route Mobile Mail2SMS using Route Mobile's CPaaS (Communication Platform as a Service) to enable a WhatsApp Banking service across India for customer care and banking CRM functions. The deployment focused on messaging orchestration, template-driven notifications and conversational customer care flows to deliver balance inquiry, mini statements, cheque status and other basic banking services via WhatsApp. Route Mobile Mail2SMS is referenced as the application name while its specific role is inferred as part of Route Mobile’s broader CPaaS messaging stack rather than being explicitly documented in the announcement.
The implementation covered nationwide customer service operations and retail banking touchpoints, aligning WhatsApp channel workflows with existing customer care and banking CRM processes. Functional capabilities implemented include automated request-response handling, notification delivery and structured data retrieval for account queries, consistent with CPaaS (Communication Platform as a Service) messaging and conversational automation features. The public disclosure notes improved customer convenience and digital access as the primary outcome of the WhatsApp Banking service.
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Coca-Cola United Arab Emirates | Consumer Packaged Goods | 800 | $300M | United Arab Emirates | Route Mobile | Route Mobile Mail2SMS | CPaaS (Communication Platform as a Service) | 2022 | n/a |
In 2022, Coca-Cola United Arab Emirates implemented Route Mobile Mail2SMS as part of a CPaaS (Communication Platform as a Service) engagement to automate online ordering and customer engagement. The deployment targeted the United Arab Emirates market and focused on Customer Engagement/CRM and order management workflows across digital channels.
The implementation combined a Route Mobile delivered WhatsApp chatbot with CPaaS messaging orchestration and conversational automation capabilities. Functional modules included chatbot scripting for order capture, messaging orchestration for inbound and outbound flows, and automated response routing consistent with CPaaS messaging and customer engagement use cases.
The WhatsApp chatbot component went live June 22, 2022, providing a live channel for online orders and customer interactions for Coca-Cola United Arab Emirates. Governance centered on centralized messaging orchestration and operational handoff to customer engagement teams, with Route Mobile Mail2SMS provisioned within the broader messaging stack to support delivery and orchestration of the implemented digital ordering workflow, improving online engagement and order management.
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Samco Securities India | Banking and Financial Services | 500 | $150M | India | Route Mobile | Route Mobile Mail2SMS | CPaaS (Communication Platform as a Service) | 2023 | n/a |
In 2023 Samco Securities India implemented Route Mobile Mail2SMS as part of a broader messaging engagement leveraging CPaaS (Communication Platform as a Service). The engagement deployed Route Mobile’s RCS and SMS messaging capabilities to deepen customer engagement for retail brokerage communications and customer notifications in India, with Mail2SMS usage inferred from the documented messaging implementation rather than explicitly called out in the case study. The initiative aligned messaging channels with campaign orchestration and customer engagement workflows typical of CPaaS deployments.
Route Mobile Mail2SMS implementation focused on high-volume outbound messaging, rich communication services messaging, campaign orchestration, deliverability monitoring, and reporting capabilities consistent with CPaaS functional patterns. Operational coverage emphasized customer engagement and marketing workflows within Samco’s retail brokerage operations in India, with governance consolidated around centralized campaign orchestration and message deliverability oversight. The Route Mobile case study reports approximately 99% deliverability, higher engagement, and cost savings on key campaigns, outcomes that are documented for the broader messaging engagement and attributed to the deployed messaging capabilities.
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