List of Salesforce Communications Cloud Customers
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Since 2010, our global team of researchers has been studying Salesforce Communications Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Communications Cloud for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Communications Cloud for Customer Engagement include: Deutsche Telekom, a Germany based Communications organisation with 201336 employees and revenues of $134.08 billion, KPN, a Netherlands based Communications organisation with 6887 employees and revenues of $6.42 billion, Sky Italia, a Italy based Media organisation with 5000 employees and revenues of $1.30 billion and many others.
Contact us if you need a completed and verified list of companies using Salesforce Communications Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Salesforce Communications Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Deutsche Telekom | Communications | 201336 | $134.1B | Germany | Salesforce | Salesforce Communications Cloud | Customer Engagement | 2020 | n/a |
In 2020, Deutsche Telekom implemented Salesforce Communications Cloud as part of a Europe-focused Customer Engagement initiative. The engagement began with OTE Group in Greece and served as a CRM and commerce transformation blueprint for broader European rollout, using Vlocity industry components now part of Salesforce Industries to align telecom product models with CRM workflows.
The implementation concentrated on Sales B2B configure-price-quote CPQ and catalog-driven commerce with functional emphasis on CPQ workflows, product catalog orchestration, and quote generation. Product catalog orchestration centralized product definitions, pricing rules, and offer bundles to streamline quoting and accelerate time to market. Salesforce Communications Cloud was configured to deliver catalog-driven commerce capabilities that simplify buying experiences for B2B customers.
Rollout governance prioritized catalog governance and standardized quote to cash processes within Sales to ensure consistent configuration and faster service introductions. Deutsche Telekom stated the initiative aimed to simplify buying experiences, accelerate time to market, and grow revenue, outcomes aligned to the Communications Cloud configuration and catalog orchestration. Operational scope was Europe with initial deployment scoped to OTE Group in Greece and planned expansion across other European units.
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KPN | Communications | 6887 | $6.4B | Netherlands | Salesforce | Salesforce Communications Cloud | Customer Engagement | 2019 | n/a |
In 2019, KPN implemented Salesforce Communications Cloud together with Sales Cloud and Service Cloud to consolidate CRM, service and quote-to-cash processes across its Netherlands operations. The implementation targeted Customer Engagement use cases, consolidating customer records and service interactions under a unified application footprint to simplify guided selling and ordering workflows.
KPN configured Salesforce Communications Cloud with catalog-driven order and quote management and inferred CPQ functionality to support product bundles, guided selling, and accelerated quoting workflows. The deployment emphasized catalog orchestration and quote management capabilities, aligning product catalog, pricing, and bundle definitions with sales and service workflows to reduce complexity in order capture.
Operational coverage focused on sales, customer service and order management teams within the Netherlands, with Sales Cloud and Service Cloud implementations providing the front-office CRM and case management surface. The program centralized customer engagement tooling, enabling unified customer records and service history to be used across quoting, order fulfillment and post-sales support.
Governance was oriented around a consolidated product catalog and standardized quote-to-cash processes, with workflow standardization and role-based access controlling quote generation and order acceptance. Outcomes reported include increased order throughput and improved Net Promoter Score and first-time resolution in the Netherlands, reflecting tighter coordination between sales, service and order management enabled by Salesforce Communications Cloud.
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Sky Italia | Media | 5000 | $1.3B | Italy | Salesforce | Salesforce Communications Cloud | Customer Engagement | 2015 | n/a |
In 2015, Sky Italia implemented Salesforce Communications Cloud. The Salesforce Communications Cloud deployment targeted Customer Engagement across sales, marketing, service and back-office functions in Italy, using Vlocity Communications built on the Salesforce platform to modernize CRM and contact center workflows.
The implementation centralized omnichannel communications and CRM capabilities, including contact-center routing, agent desktop workflows, and CPQ and order-management functionality running on the Salesforce platform. Configuration emphasized consolidated customer records, guided selling and order orchestration to support sales, service and back-office order fulfillment processes.
Operational coverage was Italy wide and spanned front office and back-office business functions, aligning sales, marketing and service processes on a single Communications Cloud instance. The deployment consolidated voice and digital channels into unified case and order flows, and integrated CPQ driven order management with billing and fulfillment workflows on the platform.
Governance focused on standardized agent procedures, training curricula and operational reporting to support rollout and ongoing operations. The source reports measurable reductions in average call handling time, lower IT and infrastructure costs and shorter training time following the Salesforce Communications Cloud and Vlocity Communications implementation.
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Buyer Intent: Companies Evaluating Salesforce Communications Cloud
- Yanmar Engineering Hk Company, a Hong Kong based Distribution organization with 6 Employees
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