List of Salesforce Energy and Utilities Cloud Customers
San Francisco, 94105, CA,
United States
Since 2010, our global team of researchers has been studying Salesforce Energy and Utilities Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Energy and Utilities Cloud for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Energy and Utilities Cloud for Customer Support include: ENGIE, a France based Utilities organisation with 96454 employees and revenues of $85.78 billion, MOL, a Hungary based Oil, Gas and Chemicals organisation with 25370 employees and revenues of $26.00 billion, NextEra Energy, a United States based Utilities organisation with 16800 employees and revenues of $24.75 billion and many others.
Contact us if you need a completed and verified list of companies using Salesforce Energy and Utilities Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Salesforce Energy and Utilities Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
ENGIE | Utilities | 96454 | $85.8B | France | Salesforce | Salesforce Energy and Utilities Cloud | Customer Support | 2020 | n/a |
In 2020 ENGIE deployed Salesforce Energy and Utilities Cloud together with Salesforce Customer 360 and Salesforce Industries to unify sales, service, field operations and analytics under a single CRM and Customer Support platform. The implementation targeted CRM and service and field processes across Europe, aligning customer records, case handling and service orchestration for commercial and operational teams.
The deployment used Service Cloud and Field Service Lightning as core functional modules, configured for case management, work order and dispatch workflows, mobile field technician access and scheduling automation. Salesforce Customer 360 was instrumented to provide a unified customer profile, and the Energy and Utilities Cloud templates were used to reduce bespoke development while supporting industry-specific data models and process flows.
MuleSoft integrations were implemented to connect the Salesforce layer to downstream enterprise systems and to consolidate data for cross business analytics, enabling sales, service and field operations to operate from a single data model. Operational coverage emphasized European service territories and commercial organizations, with platform access extended to agents, field crews and analytics teams to support coordinated customer engagement and field service execution.
Governance focused on centralizing data stewardship and standardizing case and work order workflows across business units, while rollout sequencing prioritized time-to-value and minimization of custom code. Reported outcomes include a reduction in agent training time by approximately 50 percent, a 1.7 times increase in identified sales opportunities, faster time-to-value and reduced custom coding, as reported by Salesforce.
|
 |
MOL | Oil, Gas and Chemicals | 25370 | $26.0B | Hungary | Salesforce | Salesforce Energy and Utilities Cloud | Customer Support | 2022 | Ibm |
In 2022, MOL implemented Salesforce Energy and Utilities Cloud to support Customer Support and marketing workflows across its retail network in Central and Eastern Europe. The deployment targeted a unified loyalty and customer engagement platform designed to hyper-personalize offers and to drive higher redemption and larger basket size through integrated CRM and customer data capabilities.
The solution combined Salesforce Data Cloud, Marketing Cloud and Salesforce CRM, and incorporated Salesforce for Retail functionality alongside generative AI pilot features active in Hungary. These modules were configured to create unified customer profiles, segmentation, campaign orchestration and offer personalization tied to retail transactions and loyalty mechanics.
IBM served as the systems integrator for the rollout, coordinating technical integration and delivery across marketing, retail operations and customer support systems in multiple CEE markets. Operational scope emphasized centralized customer data ingestion into Salesforce Data Cloud and distributed execution of personalized campaigns and support interactions through Marketing Cloud and CRM.
Governance included pilot governance for generative AI in Hungary and centralized data governance to enable real time personalization and consistent offer controls. MOL Group leveraged the Salesforce Energy and Utilities Cloud implementation to advance marketing and customer support processes with a focus on loyalty, engagement and measurable increases in redemption and basket size.
|
 |
NextEra Energy | Utilities | 16800 | $24.8B | United States | Salesforce | Salesforce Energy and Utilities Cloud | Customer Support | 2021 | n/a |
In 2021, NextEra Energy implemented Salesforce Energy and Utilities Cloud to address Customer Support requirements across its FPL operations. The deployment established a centralized platform for storm management, everyday field work, and customer engagement, and NextEra FPL’s platform is noted as an industry award winning solution for storm response.
The implementation combined Salesforce Energy and Utilities Cloud with Service Cloud and Field Service capabilities to manage case lifecycles, orchestrate work orders, and coordinate mobile field execution. Configuration focused on case management, work order orchestration, scheduling, mobile workforce enablement, and automated customer communications aligned to the Customer Support category.
Operational coverage emphasized storm events and routine field operations, tying customer service cases to field dispatch and outage management workflows. The platform created integrated workflows between service desk functions and field crews to improve coordination for incident response and everyday maintenance activities.
Governance and rollout were driven by IT and business leadership, with executive sponsorship from Kristi Baldwin and operational leadership including Teri Power and Energy and Utilities representation by Kelly James. Governance prioritized cross functional coordination between IT, field operations, and customer care to support event driven incident response and routine service delivery, and the platform’s award winning status reflects industry recognition for its storm management capabilities.
|
Buyer Intent: Companies Evaluating Salesforce Energy and Utilities Cloud
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||