List of Salesforce HR Service Center Customers
Salesforce
Salesforce Tower 415 Mission Street, 3rd Floor,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 415-901-7000
Professional Services
83334
$41.5B
Since 2010, our global team of researchers has been studying Salesforce HR Service Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce HR Service Center for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce HR Service Center for HR Service Delivery include: Jacobs, a United States based Professional Services organisation with 60000 employees and revenues of $16.35 billion, Parsons Corporation, a United States based Professional Services organisation with 19600 employees and revenues of $6.75 billion, United Drug, a Ireland based Life Sciences organisation with 650 employees and revenues of $185.0 million, Vertex Energy Inc., a United States based Oil, Gas and Chemicals organisation with 282 employees and revenues of $131.0 million and many others.
Contact us if you need a completed and verified list of companies using Salesforce HR Service Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Jacobs | Professional Services | 60000 | $16.4B | United States | Salesforce | Salesforce HR Service Center | HR Service Delivery | 2021 | n/a |
In 2021, Jacobs implemented Salesforce HR Service Center to extend Work.com talent management capabilities into HR Service Delivery, focusing on supporting hybrid work and employee development in the United States. The deployment targeted HR and talent management functions, using Employee Service tools to centralize employee requests, talent workflows, and wellbeing-related case handling across Jacobs’ U.S. operations.
The Salesforce HR Service Center implementation emphasized core HR Service Delivery modules consistent with the category, including HR case management, knowledge management, service console configuration, and automated routing for employee inquiries. Jacobs configured talent-oriented workflows and employee development touchpoints within the HR Service Center, aligning case lifecycle and knowledge articles to support talent mobility and hybrid work policies.
The solution was implemented in close functional alignment with Salesforce Work.com capabilities, leveraging Work.com talent features and Employee Service tooling to orchestrate service and development processes. Integrations were centered on Salesforce native capabilities and Employee Service workflows, enabling consolidated employee support and talent event handling without introducing named third party connectors.
Governance changes focused on standardizing HR intake, case triage, and talent development workflows to improve employee engagement and support hybrid work scenarios. Reported outcomes include improved talent management and employee engagement in the United States, reflecting Jacobs’ use of Salesforce HR Service Center to unify HR service and talent development processes.
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Parsons Corporation | Professional Services | 19600 | $6.8B | United States | Salesforce | Salesforce HR Service Center | HR Service Delivery | 2021 | n/a |
In 2021, Parsons Corporation implemented Salesforce HR Service Center to centralize employee support and streamline HR inquiry handling. The deployment leverages Salesforce Employee Concierge, knowledge management, and out of the box automation capabilities drawn from Salesforce Work.com, with module usage inferred from Parsons' stated adoption of Employee Concierge and Work.com automation to support self service and guided intake workflows.
The implementation is explicitly tied to HR Service Delivery and focuses on employee case management, knowledge article publishing, and automated triage to improve response consistency. Reported operational scope includes the US environment where outcomes cited include faster answers and automated case routing, and governance emphasis centered on standardized knowledge governance and automation rules to orchestrate HR response workflows across HR and support functions using Salesforce HR Service Center.
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United Drug | Life Sciences | 650 | $185M | Ireland | Salesforce | Salesforce HR Service Center | HR Service Delivery | 2023 | n/a |
In 2023, United Drug deployed Salesforce HR Service Center to centralize case management within its HR Service Delivery environment. The Salesforce HR Service Center was used as the primary interface for logging, categorizing, allocating and troubleshooting employee cases, establishing a single-entry point for HR inquiries across United Drug and affiliated entities including Lloyds Pharmacy and PHX Ireland.
Implementation work focused on case intake and lifecycle orchestration, statutory leave recording and reporting, and maintenance of colleague records. Configuration included case categorization and allocation rules, reporting and dashboard views for regular system reports, organisation chart updates, and invoice processing workflows, all operating inside Salesforce HR Service Center as the transaction hub.
The deployment operated in close operational integration with the company Time Management System referred to as TMS for new starter setup, leaver management, reporting and file management, and involved weekly and monthly coordination with payroll for multiple payrolls and payroll reporting. Day to day handoffs ran between HR, Learning and Development, Employee Relations and Talent Acquisition functions, with Salesforce used to surface case status and handoff history to regional managers and other stakeholders.
Governance centered on HR case triage and first point of contact responsibilities for regional managers and team leads, with processes defined for updating the HR database, generating regular board level reports for Ireland and Germany, and ensuring adherence to company policies across three legal entities. Operational procedures emphasized case ownership, weekly payroll reconciliation touchpoints, and routine system reporting within the HR Service Delivery framework provided by Salesforce HR Service Center.
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Vertex Energy Inc. | Oil, Gas and Chemicals | 282 | $131M | United States | Salesforce | Salesforce HR Service Center | HR Service Delivery | 2024 | Airo Digital Labs |
In 2024 Vertex Energy Inc. implemented Salesforce HR Service Center as part of an HR Service Delivery program, consolidating HR, ITSM, and endpoint management onto the Salesforce platform to streamline onboarding and employee self service in the United States. The rollout included Salesforce HR Service Center alongside IT Service Center and Employee Concierge to provide a unified employee facing service portal and single point of contact for HR and IT inquiries.
Configuration centered on service catalog orchestration, case management, knowledge base enablement, and automated onboarding workflows that coordinate HR and IT tasks. Implementation included Employee Concierge capability to handle guided onboarding and mobile and email self service, and the configuration aligned with HR Service Delivery functional terminology such as case routing, service level orchestration, and automated task assignment for day one readiness.
Integrations deployed as part of the consolidation included HR, IT, and payroll touch points to enable integrated HR IT payroll day one workflows, and endpoint management was brought onto the same platform to support device provisioning and support cases. Operational coverage emphasized cross functional HR and IT processes across United States employees, using the Salesforce platform to centralize ticketing and employee lifecycle events.
Airo Digital Labs is listed as the SI VAR and Cloudaction served as the system integrator for the project, with Cloudaction reporting outcomes including faster onboarding, integrated HR IT payroll day one workflows, and real time self service via mobile and email in the partner case study. Governance was adjusted to centralize HR and IT service governance on the Salesforce platform, standardizing workflows and request handling between HR, IT, and payroll teams.
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Buyer Intent: Companies Evaluating Salesforce HR Service Center
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Salesforce HR Service Center. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Salesforce HR Service Center for HR Service Delivery include:
- American Express, a United States based Banking and Financial Services organization with 75100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Salesforce HR Service Center Coverage
Salesforce HR Service Center is a HR Service Delivery solution from Salesforce.
Companies worldwide use Salesforce HR Service Center, from small firms to large enterprises across 21+ industries.
Organizations such as Jacobs, Parsons Corporation, United Drug and Vertex Energy Inc. are recorded users of
Salesforce HR Service Center for HR Service Delivery.
Companies using Salesforce HR Service Center are most concentrated in Professional Services, Life Sciences and Oil, Gas and Chemicals, with adoption spanning over 21 industries.
Companies using Salesforce HR Service Center are most concentrated in United States and Ireland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Salesforce HR Service Center across Americas, EMEA, and APAC.
Companies using Salesforce HR Service Center range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 50%.
Customers of Salesforce HR Service Center include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Salesforce HR Service Center customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of HR Service Delivery.