List of SAP Cloud ALM Customers
SAP
Dietmar-Hopp-Allee 16,
Walldorf, x, 69190,
Germany
Walldorf, x, 69190,
Germany
49 6 2277-47474
Professional Services
110650
$41.6B
Since 2010, our global team of researchers has been studying SAP Cloud ALM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Cloud ALM for Application Lifecycle Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Cloud ALM for Application Lifecycle Management include: Sanofi, a France based Life Sciences organisation with 82878 employees and revenues of $47.74 billion, Advanced Info Service, a Thailand based Communications organisation with 19698 employees and revenues of $6.87 billion, Brisbane City Council, a Australia based Government organisation with 9483 employees and revenues of $2.75 billion, Ximenez Group, a Spain based Manufacturing organisation with 500 employees and revenues of $110.0 million and many others.
Contact us if you need a completed and verified list of companies using SAP Cloud ALM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Advanced Info Service | Communications | 19698 | $6.9B | Thailand | SAP | SAP Cloud ALM | Application Lifecycle Management | 2025 | n/a |
In 2025, Advanced Info Service implemented SAP Cloud ALM, an Application Lifecycle Management solution, as a core component of its RISE with SAP program. The project went live in June 2025 and is positioned to modernize AIS digital core and unify operations across finance, spend management, material management, wholesale and retail functions.
AIS adopted a Fit to Standard approach using SAP Best Practices and configured SAP Cloud ALM to govern lifecycle activities including change and release management, test orchestration, and operational monitoring for cloud ERP components. SAP Fiori was deployed to deliver a simplified user experience for end users across finance, procurement and operations, aligning role based access and process flows to standard templates.
The implementation leverages SAP Business Technology Platform to enable integration and extensibility across the RISE with SAP stack, while SAP Cloud ALM serves as the Application Lifecycle Management layer for deployment pipelines and centralized operations. SAP Cloud ALM is used to instrument system health, manage incidents and coordinate transports and configuration changes in support of the AI powered cloud ERP landscape.
Governance and rollout emphasized standardized process control, strengthened auditability and consolidated group wide reporting to support enterprise planning and operational oversight. Reported program outcomes include expected improvements in operational efficiency, enhanced financial accuracy, procurement transparency and productivity as AIS moves to a centralized platform for core enterprise functions.
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Brisbane City Council | Government | 9483 | $2.7B | Australia | SAP | SAP Cloud ALM | Application Lifecycle Management | 2017 | n/a |
In 2017, Brisbane City Council implemented SAP Cloud ALM to establish Application Lifecycle Management across its SAP estate. The deployment was positioned to support SAP ERP operations and IT delivery for the council, aligning ALM tooling with enterprise change and test practices for an organization of approximately 9,483 employees.
SAP Cloud ALM was configured to provide core Application Lifecycle Management capabilities, with a clear emphasis on test management as evidenced by an on-going Test Manager role from May 2017 to present. Typical ALM functional workflows were instantiated, including test orchestration, requirement to test traceability, release coordination, and incident monitoring to support controlled delivery cycles and operational validation.
Architecturally the implementation used SAP Cloud ALM as a cloud native management plane connected to the council's SAP ERP landscape, enabling centralized visibility into transports, change requests, and system monitoring. Integration points focused on aligning Cloud ALM operational telemetry and test artifacts with SAP ERP configuration and change control, maintaining a single source of truth for SAP lifecycle activities.
Governance centered on centralized ALM ownership within IT and a Test Manager led approach to enforce test standards and release gates, with processes established for release coordination between IT teams and business stakeholders. The narrative reflects sustained use of SAP Cloud ALM since 2017, with tooling and governance structured to institutionalize Application Lifecycle Management practices across the council's SAP environment.
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Sanofi | Life Sciences | 82878 | $47.7B | France | SAP | SAP Cloud ALM | Application Lifecycle Management | 2021 | n/a |
In 2021, Sanofi implemented SAP Cloud ALM for Application Lifecycle Management to provide real-time operational visibility for its IT operations and platform teams. The deployment was positioned to centralize monitoring and operational insight across Sanofi’s enterprise application landscape, supporting proactive detection of issues rather than reactive incident firefighting.
SAP Cloud ALM was configured to deliver job and automation monitoring as core capabilities, with real-time insights, operational dashboards, and alerting tied to job runtime behavior and execution status. The implementation emphasized Application Lifecycle Management functions such as monitoring of scheduled jobs and automation flows, orchestration visibility, and configuration of operational telemetry to surface runtime deteriorations and execution failures.
The solution was integrated with Sanofi’s enterprise applications to collect execution and automation telemetry, enabling the ISHIFT platform team and IT operations to detect job runtime deteriorations and job execution failures. Operational coverage focused on platform-level job scheduling and automation monitoring workflows, with telemetry feeding centralized dashboards and incident queues for faster triage.
Governance and workflow adjustments supported a shift toward proactive operations, reflecting Sanofi statements that SAP Cloud ALM provides real-time insights and seamless integration to their enterprise applications. David Demarest, ISHIFT Platform Lead, described the SAP Cloud ALM solution as a game changer for Sanofi’s IT operations, noting its role in helping the organization stay proactive rather than reactive.
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Ximenez Group | Manufacturing | 500 | $110M | Spain | SAP | SAP Cloud ALM | Application Lifecycle Management | 2021 | n/a |
In 2021 Ximenez Group implemented SAP Cloud ALM, placing the deployment squarely in the Application Lifecycle Management category to strengthen operational monitoring and incident response across its manufacturing environment. The SAP Cloud ALM implementation targets IT operations and business process continuity, aligning the application with operational functions such as system health checks, interface surveillance, business process observability, scheduled job tracking, and end user activity monitoring.
The deployment was realized as a cloud native SAP Cloud ALM instance configured to provide centralized monitoring and role based dashboards, enabling consolidated views of health monitoring, integration monitoring, business process monitoring, job monitoring, and user monitoring. Configuration efforts emphasized fine grained monitoring rules and automated alerting workflows to surface anomalies and ticketing triggers, consistent with Application Lifecycle Management practices for ongoing system observability and operational governance.
Stratesys Technology Solutions S.L. acted as the implementation partner, leading rollout activities, operational cutover, and governance design including handoff procedures for support teams and escalation paths. Operational scope covered IT and production operations within Ximenez Group, with monitoring feeds instrumented to observe system interfaces and business process execution across the manufacturing environment.
According to Ramón Montené Benet, Socio-Director at Stratesys Technology Solutions S.L., the SAP Cloud ALM deployment has been a success and vital for business continuity, enabling proactive identification and resolution of errors in health monitoring, integration monitoring, business process monitoring, job monitoring, and user monitoring, and contributing to greater efficiency, productivity, and success for Ximenez Group.
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FAQ - APPS RUN THE WORLD SAP Cloud ALM Coverage
SAP Cloud ALM is a Application Lifecycle Management solution from SAP.
Companies worldwide use SAP Cloud ALM, from small firms to large enterprises across 21+ industries.
Organizations such as Sanofi, Advanced Info Service, Brisbane City Council and Ximenez Group are recorded users of
SAP Cloud ALM for Application Lifecycle Management.
Companies using SAP Cloud ALM are most concentrated in Life Sciences, Communications and Government, with adoption spanning over 21 industries.
Companies using SAP Cloud ALM are most concentrated in France, Thailand and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SAP Cloud ALM across Americas, EMEA, and APAC.
Companies using SAP Cloud ALM range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 50%.
Customers of SAP Cloud ALM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SAP Cloud ALM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Application Lifecycle Management.