List of SAP Dispute Management Customers
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Since 2010, our global team of researchers has been studying SAP Dispute Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Dispute Management for Dispute Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Dispute Management for Dispute Management include: Warner Bros. Entertainment, a United States based Media organisation with 35000 employees and revenues of $39.32 billion, Jbs USA Holdings, a United States based Distribution organisation with 65570 employees and revenues of $23.48 billion, CF Industries, a United States based Manufacturing organisation with 2700 employees and revenues of $6.63 billion and many others.
Contact us if you need a completed and verified list of companies using SAP Dispute Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CF Industries | Manufacturing | 2700 | $6.6B | United States | SAP | SAP Dispute Management | Dispute Management | 2016 | HighRadius |
In 2016, CF Industries implemented SAP Dispute Management to centralize dispute handling for Accounts Receivable across its North America operations, using the Dispute Management application within SAP. The implementation focused on embedding SAP Dispute Management into AR and collections workflows to create a single dispute intake and resolution point for regional collections teams.
CF Industries deployed certified HighRadius accelerators for SAP Collections & Dispute Management, which extended native SAP Collections and Dispute Management capabilities. Configurations emphasized automated correspondence generation, dispute prioritization workflows, and collections orchestration, enabling AR staff to triage and route disputes based on priority and account context.
HighRadius served as the implementation and accelerator provider, integrating its certified accelerators into CF Industries SAP environment and operationalizing them for Accounts Receivable teams across North America. The deployment covered dispute case management, automated customer communication, and prioritized resolution queues, aligning functional modules to existing SAP transaction and master data flows.
Governance changes centralized dispute ownership and standardized triage and escalation processes to support the automated workflows instrumented in SAP Dispute Management. The program delivered explicit operational outcomes, reducing correspondence time by about 60 percent and lowering days sales outstanding by about 20 percent, while HighRadius acted as the implementation and accelerator provider that extended native SAP Collections and Dispute Management capabilities to automate correspondence and prioritize dispute resolution.
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Jbs USA Holdings | Distribution | 65570 | $23.5B | United States | SAP | SAP Dispute Management | Dispute Management | 2016 | n/a |
In 2016, JBS USA Holdings implemented SAP Dispute Management to extend and optimize SAP Collections and Dispute Management for its U.S. collections and deductions processes. The program explicitly targeted the Dispute Management category within finance, concentrating on accounts receivable dispute resolution and collections workflow standardization.
The implementation standardized customer correspondence and implemented deduction validation logic inside SAP Dispute Management, centralizing case management for deductions and claims. Configuration work focused on correspondence templates, validation rules for deduction processing, and workflow orchestration to support deduction and claims research teams. JBS USA reported the changes doubled productivity for deduction and claims research staff.
Operational scope covered U.S. finance and accounts receivable operations across JBS USA Holdings, aligning collections and deductions handling under the SAP Dispute Management instance. The customer case was presented publicly at SAP Financials 2017 during sessions associated with HighRadius, describing use of accelerators and configuration patterns. JBS USA reported roughly $1M a year in savings tied to improved deduction validation and standardized correspondence, and governance changes formalized standardized validation and dispute resolution workflows to sustain centralized AR operations.
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Warner Bros. Entertainment | Media | 35000 | $39.3B | United States | SAP | SAP Dispute Management | Dispute Management | 2012 | n/a |
In 2012, Warner Bros. Entertainment implemented SAP Dispute Management to manage receivables-related dispute cases for Warner Home Video within accounts receivable and credit operations in the United States. The deployment used SAP Dispute Management as the Dispute Management application to centralize case handling and to streamline investigation and resolution workflows for customer disputes and billing exceptions.
The implementation emphasized core dispute case management capabilities common to Dispute Management solutions, including case lifecycle tracking, workflow routing for investigation and escalation, and structured documentation of dispute evidence and resolution steps. Configuration focused on aligning dispute workflows with accounts receivable and credit processes, and the decision to use the integrated SAP module kept dispute processing inside the SAP application landscape.
Operational coverage was concentrated on Warner Home Video accounts receivable and credit teams in the United States, with the system used to coordinate cross-functional review and resolution activities. The implementation was documented in a HighRadius-hosted case video that described the choice of the integrated SAP module and identified opportunities to add automation capabilities to augment manual investigation tasks.
Governance and process changes supported more consistent dispute handling by centralizing case intake and routing within the SAP Dispute Management environment, which improved dispute investigation and resolution workflows as reported in the source case study. The narrative focuses on structural deployment details and opportunities for further automation rather than quantified outcomes.
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