List of SAP Frictionless Commerce Customers
Walldorf, 69190,
Germany
Since 2010, our global team of researchers has been studying SAP Frictionless Commerce customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Frictionless Commerce for Sourcing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Frictionless Commerce for Sourcing include: Cigna Healthcare, a United States based Insurance organisation with 71295 employees and revenues of $244.38 billion, Bank of America Merrill Lynch, a United States based Banking and Financial Services organisation with 50000 employees and revenues of $15.00 billion, Crucell Holland B.V., a Netherlands based Consumer Packaged Goods organisation with 1250 employees and revenues of $3.60 billion and many others.
Contact us if you need a completed and verified list of companies using SAP Frictionless Commerce, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the SCM software purchases.
The SAP Frictionless Commerce customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of SCM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Bank of America Merrill Lynch | Banking and Financial Services | 50000 | $15.0B | United States | SAP | SAP Frictionless Commerce | Sourcing | 2002 | n/a |
In 2002, Bank of America Merrill Lynch implemented SAP Frictionless Commerce as a firm-wide Sourcing platform to manage procurement and contract lifecycle across the enterprise. The deployment was scoped as a global software solution to manage the source-to-pay process for goods and services and to centralize sourcing controls and visibility.
The program combined SAP Frictionless Commerce with Managed Ariba and SAP/Frictionless solutions, and focused on modules aligned to sourcing events, contract management, supplier management and workflow orchestration. Operational Support and Solution Design/Implementation teams configured automation and process workflows to reduce manual steps and increase transactional and contract data visibility.
Integrations linked Managed Ariba and SAP Frictionless Commerce into existing enterprise interfaces to create an end-to-end source-to-pay architecture, enabling enhanced measurement of contracts and procurement visibility. The operational coverage explicitly included procurement, contract management, vendor management and centralized solution design teams across global sites.
Governance was organized through Solution Design/Implementation teams and Operational Support, which standardized workflows, instrumented contract measurement, and drove process redesign to reduce manual effort. The implementation emphasized leveraging existing systems to increase data visibility, enhance management and measurement of contracts, and improve client satisfaction.
|
 |
Cigna Healthcare | Insurance | 71295 | $244.4B | United States | SAP | SAP Frictionless Commerce | Sourcing | 2006 | n/a |
In 2006, Cigna Healthcare implemented SAP Frictionless Commerce as part of its Sourcing portfolio to support procurement and supplier management functions. The deployment positioned SAP Frictionless Commerce at the center of Cigna Healthcare procurement automation, aligning sourcing workflows with catalog and contract management to serve the enterprise procurement organization.
The implementation encompassed sourcing capabilities commonly associated with the Sourcing category, including supplier onboarding, catalog management, requisition to purchase order orchestration, automated approval routing, and contract linkage. SAP Frictionless Commerce was configured and customized by an internal application development team to support catalog integrations, purchase order generation, and sourcing workflow automation across procurement channels.
Support and upgrades were delivered for a full suite of procurement software solutions including AMEX, BroadSource, eTravel and Corporate Express, indicating operational integrations for card-based payments, supplier discovery and sourcing, travel-related procurement, and office-supplies procurement channels. The in-house application development team operationalized data exchange and transactional routing between SAP Frictionless Commerce and the listed providers to maintain end-to-end procurement flows.
Operational governance was centralized within the internal application development team, which also managed HR tasks for team members including recruit, interview, hire, performance management, compensation and termination. That team owned release management, ongoing support, and upgrade cycles for SAP Frictionless Commerce within Cigna Healthcare's Sourcing organization, embedding application lifecycle responsibilities into procurement governance.
|
|
|
Crucell Holland B.V. | Consumer Packaged Goods | 1250 | $3.6B | Netherlands | SAP | SAP Frictionless Commerce | Sourcing | 2011 | n/a |
In 2011, Crucell Holland B.V. implemented SAP Frictionless Commerce for Sourcing. The deployment focused on contract management to centralize contract records and standardize sourcing workflows across procurement.
Crucell managed contracts using SAP Frictionless Commerce, with configuration to support contract lifecycle activities, approval routing, and supplier onboarding workflows consistent with Sourcing practices. Ariba was used for issuing online sourcing events, RFPs, creating purchase orders, approving invoices, and adding suppliers. Fieldglass InSite software was employed for invoice handling tied to contingent labor and services.
Integrations tied SAP Frictionless Commerce to Ariba for sourcing and procurement document flows and to Fieldglass InSite for invoice processing, enabling end to end continuity between sourcing events, purchase orders, and invoice approvals. Operational coverage included procurement and supplier management teams, supporting buyer approvals, supplier additions, and contract execution.
Governance emphasized electronic sourcing events, PO and invoice approval pathways, and supplier addition controls to maintain auditability and process discipline. The implementation of SAP Frictionless Commerce and the connected Ariba and Fieldglass InSite components resulted in client and supplier satisfaction related to managed contracts.
|
Buyer Intent: Companies Evaluating SAP Frictionless Commerce
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||