List of SAP Service Parts Management (SPM) Customers
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Since 2010, our global team of researchers has been studying SAP Service Parts Management (SPM) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Service Parts Management (SPM) for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Service Parts Management (SPM) for Order Management include: Mercedes-Benz Group Germany, a Germany based Automotive organisation with 175000 employees and revenues of $168.90 billion, Ford Motor Company, a United States based Automotive organisation with 175000 employees and revenues of $18.73 billion, Caterpillar United Arab Emirates, a United Arab Emirates based Distribution organisation with 250 employees and revenues of $300.0 million, Ford Motor Company New Zealnd, a New Zealand based Automotive organisation with 500 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using SAP Service Parts Management (SPM), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Caterpillar United Arab Emirates | Distribution | 250 | $300M | United Arab Emirates | SAP | SAP Service Parts Management (SPM) | Order Management | 2010 | n/a |
In 2010, Caterpillar United Arab Emirates deployed SAP Service Parts Management (SPM) at its Dubai Distribution Center as part of a broader Cat Parts network modernization. The implementation targeted Order Management and after sales logistics to improve parts availability across the EAME region.
SAP Service Parts Management (SPM) was configured to support core service parts workflows typical of the Order Management category, including parts order management, service parts planning, order promising, fulfillment orchestration, and multi echelon inventory optimization. Configuration work emphasized cataloged part master data, demand-driven replenishment rules, and fulfillment rules to standardize dealer order handling and expedite customer shipments.
The deployment scope centered on the Dubai Distribution Center with operational coverage intended to span the EAME dealer network, centralizing order management workflows between the distribution hub and dealers. Implementation narratives describe staged rollout activities culminating in operational start of distribution center processing in 2012, aligning warehouse operations with parts fulfillment and dealer dispatch processes.
Governance and process changes focused on standardizing parts ordering and inventory planning across the Cat Parts network, with updated fulfillment policies and inventory governance to support faster order cycle times. The SPM deployment was expected to reduce airfreight usage and speed dealer and customer deliveries when operations began in 2012.
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Ford Motor Company | Automotive | 175000 | $18.7B | United States | SAP | SAP Service Parts Management (SPM) | Order Management | 2001 | Westernacher |
In 2001 Ford Motor Company implemented SAP Service Parts Management (SPM) in the Order Management category as a global program. The multi year after sales and order management rollout targeted unification of service parts planning, warehouse management and commercial processes across Europe, North America and APAC.
SAP Service Parts Management (SPM) deployment emphasized service parts planning capabilities including SPP for planning, inventory planning and order orchestration, paired with SAP Extended Warehouse Management EWM for warehouse execution and fulfillment flows. Configuration work addressed replenishment rules, allocation logic, master data harmonization and commercial order handling to align after sales planning with parts fulfillment.
Integrations were explicitly implemented with SPP, EWM and CRM systems to synchronize master data, sales and service orders and warehouse transactions, providing end to end parts visibility and planning. Westernacher Consulting was publicly named as the implementation partner responsible for program execution and systems integration.
Governance followed a phased regional to global rollout model with centralized program management coordinating configuration, testing and cutover across sites. The program unified service parts planning, warehouse management and commercial processes and delivered improved parts visibility and planning as an explicit outcome.
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Ford Motor Company New Zealnd | Automotive | 500 | $200M | New Zealand | SAP | SAP Service Parts Management (SPM) | Order Management | 2019 | n/a |
In 2019 Ford Motor Company New Zealand began plans to bring SAP Service Parts Management (SPM) into its Australia and New Zealand operations, targeting a second half 2019 start and an end of 2021 wrap up. The SAP Service Parts Management SPM deployment is being executed as an Order Management initiative to centralize parts order orchestration and logistics across the Asia Pacific footprint.
The implementation builds on decades of component stabilization in Europe and the United States, with the SPM solution covering end to end parts supply and logistics workflows and the commercial and finance process optimisation stream that Ford completed in France. Functional emphasis for the deployment includes order management, parts replenishment workflows, warehouse and distribution orchestration, and commercial and finance harmonisation aligned to parts supply operations.
Ford has adopted a big bang, parallel streams rollout for Asia Pacific, driven by a stronger business case from China and a regional requirement for faster time to market. All global SPM deployments for Asia Pacific will be run out of Ford’s existing North American instance of SAP Service Parts Management, while Europe will remain on a separate instance, requiring scale changes to the North American instance to support follow the sun operations and heavy batch processing when APAC is active.
Governance and rollout practice centers on running major streams in parallel, reducing phased restart and rework overhead, and prioritizing rapid regional launches even where markets present complexity such as local legal and language requirements. The program explicitly cites the need to scale the North American instance to cope with 24x7 operational demands as a primary technical challenge while the commercial case anchored in China drives sequencing and resourcing for Australia and New Zealand and broader Asia Pacific installations.
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Automotive | 175000 | $168.9B | Germany | SAP | SAP Service Parts Management (SPM) | Order Management | 2013 | T-Systems |
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Buyer Intent: Companies Evaluating SAP Service Parts Management (SPM)
- General Motors, a United States based Automotive organization with 162000 Employees
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