List of SAP Strategy Management (SSM) Customers
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Since 2010, our global team of researchers has been studying SAP Strategy Management (SSM) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Strategy Management (SSM) for EPM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Strategy Management (SSM) for EPM include: City of Boston, a United States based Government organisation with 30000 employees and revenues of $3.76 billion, City of Henderson, a United States based Government organisation with 1901 employees and revenues of $554.0 million, City Of Rock Hill, a United States based Government organisation with 723 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using SAP Strategy Management (SSM), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Boston | Government | 30000 | $3.8B | United States | SAP | SAP Strategy Management (SSM) | EPM | 2011 | n/a |
In 2011, the City of Boston implemented SAP Strategy Management (SSM) to power its Boston About Results performance-management program. The phased deployment began in late 2011 and expanded into a full rollout by mid-2012, consolidating roughly 2,000 KPIs across approximately 45 departments to increase transparency and align day-to-day operations with strategic goals in the United States. The full deployment included a mobile CitizenInsight app developed with SAP Labs to expose performance indicators to citizens and managers. This implementation is in the EPM category and centered on centralized KPI governance and scorecard consolidation.
SAP Strategy Management was configured to centralize KPI management, enterprise scorecards, strategy maps, and period-based performance tracking, aligning operational KPIs with strategic objectives. Configuration work included standardizing KPI definitions, thresholds, and reporting cadences to support the Boston About Results program, and instrumenting dashboards for departmental and executive visibility. SSM capabilities were used for automated rollup of measures and consolidated performance views across municipal functions.
Operational coverage spanned core municipal functions across the roughly 45 departments participating in Boston About Results, including program offices responsible for permitting where reductions in overdue cases were documented. The rollout extended to both internal management dashboards and public reporting channels via the CitizenInsight mobile application, enabling citizen-facing transparency and manager-level operational oversight. The CitizenInsight app development with SAP Labs connected visualizations to the centralized SAP Strategy Management repository for consolidated access to performance data.
Governance was embedded in the Boston About Results program with phased rollout governance, standardized KPI stewardship, and ongoing program management to sustain alignment between strategic objectives and operational execution. Outcomes reported included measurable operational improvements, notably a large reduction in overdue permitting cases, and increased transparency across departments. The City of Boston continued to use SAP Strategy Management to maintain scorecard discipline and performance governance beyond the initial rollout.
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City of Henderson | Government | 1901 | $554M | United States | SAP | SAP Strategy Management (SSM) | EPM | 2009 | n/a |
In 2009, the City of Henderson implemented SAP BusinessObjects Strategy Management, known as SAP Strategy Management (SSM), as an EPM solution to standardize strategic planning and performance reporting across municipal departments. The production rollout targeted nine departments initially, creating a common repository for strategy artifacts and a regular cadence for operational review content.
Deployment centered on strategy scorecards, initiative tracking and performance reporting capabilities typical of SAP Strategy Management (SSM), with configuration focused on standardized templates and dashboard views to support executive and departmental reviews. The implementation reduced time spent preparing operational review materials and established initiative tracking and benchmarking workflows to surface performance variances across service areas.
Operational coverage spanned core business functions tied to service delivery and resource allocation, with governance oriented toward centralized strategy oversight and periodic, department-level performance reviews. The structured approach to benchmarking and initiative monitoring enabled clearer alignment between departmental plans and citywide objectives, and supported ongoing adjustments to resource prioritization.
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City Of Rock Hill | Government | 723 | $250M | United States | SAP | SAP Strategy Management (SSM) | EPM | 2012 | Cipher Business Solutions |
In 2012, the City Of Rock Hill implemented SAP Strategy Management. The deployment used SAP Strategy Management in the EPM category to establish a city-wide performance management framework that published departmental scorecards for areas including public safety and public works and to surface operational KPIs for municipal leaders.
Cipher Business Solutions delivered the implementation, configuring SAP Strategy Management modules for scorecarding, metrics orchestration, and strategic planning workflows, and establishing role-based access for elected officials, department managers, and operational staff. Configuration work emphasized KPI definitions, dashboard visualization, and scheduled scorecard publication to support ongoing performance monitoring and quarterly review cycles.
The project integrated SAP Strategy Management with the CitizenInsight mobile portal to present real-time performance dashboards to both internal stakeholders and the public, enabling citizen engagement with municipal performance data. Governance and reporting processes were updated to align budget and strategic decision workflows with published scorecard metrics, and the deployment improved transparency and helped city leaders use performance measures to inform budgeting and strategic decisions.
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