List of Seranova LiveOps Chat and Email Customers
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Since 2010, our global team of researchers has been studying Seranova LiveOps Chat and Email customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Seranova LiveOps Chat and Email for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Seranova LiveOps Chat and Email for Call Center include: Fonterra, a New Zealand based Consumer Packaged Goods organisation with 16441 employees and revenues of $13.36 billion, Amway of Australia & New Zealand, a Australia based Healthcare organisation with 19000 employees and revenues of $9.50 billion, Parcel Force UK Part of the Royal Mail Group, a United Kingdom based Transportation organisation with 6500 employees and revenues of $2.00 billion, Glasses Direct, a United Kingdom based Retail organisation with 150 employees and revenues of $35.0 million and many others.
Contact us if you need a completed and verified list of companies using Seranova LiveOps Chat and Email, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Seranova LiveOps Chat and Email customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Amway of Australia & New Zealand | Healthcare | 19000 | $9.5B | Australia | Lifesize | Seranova LiveOps Chat and Email | Call Center | 2013 | n/a |
In 2013, Amway of Australia & New Zealand implemented Seranova LiveOps Chat and Email to strengthen its contact management capabilities. The deployment focused on Call Center functions to manage inbound and outbound text and email messaging across the companys Australasian independent business owner network.
The implementation incorporated Seranova components including LiveOps Social and LiveOps Chat & Email to centralize message routing, queue management, and campaign-driven outbound messaging. Functional capabilities emphasized chat and email handling, contact management workflows, and peak volume queuing to maintain timely delivery during high traffic periods.
Operational scope covered outbound marketing campaigns to Amways entire Australasian network of independent business owners, and the solution was used to bypass communications bottlenecks during peak email and call volume periods. Campaign results were observable within hours instead of days, reflecting faster message delivery and more immediate campaign visibility for marketing and contact center operations.
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Fonterra | Consumer Packaged Goods | 16441 | $13.4B | New Zealand | Lifesize | Seranova LiveOps Chat and Email | Call Center | 2015 | x |
In 2015, Fonterra implemented Seranova LiveOps Chat and Email, supplied by Lifesize, as a Call Center application to centralize customer messaging channels across its customer service organization. The deployment emphasized synchronous web chat and asynchronous email handling while explicitly including high volume fax capabilities to ingest and route faxed documents into agent workflows. The Seranova LiveOps Chat and Email platform was positioned to consolidate multichannel contact handling under a single contact routing fabric for service and support use cases within the consumer packaged goods context.
Seranova LiveOps Chat and Email was configured to deliver channel routing, agent queue management, and unified work distribution for chat, email, and fax items, aligning with typical Call Center functional modules such as session handling, case creation, and supervisor monitoring. Configuration work focused on message prioritization, automated routing rules, and agent desktop workflows to ensure consistent handling of both real time chat sessions and asynchronous email and fax traffic. Reporting and operational telemetry components were deployed to provide visibility into contact volumes and queue states.
Governance centered on standardizing contact handling procedures and escalation workflows for customer care teams, with rollout organized around operational readiness for agent groups and supervisory controls. Operational impact was concentrated on customer service and support functions, reflecting an intent to centralize inbound digital and document based communications through Seranova LiveOps Chat and Email. No prior vendor replacement language is included because previous system details were not specified in source materials.
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Glasses Direct | Retail | 150 | $35M | United Kingdom | Lifesize | Seranova LiveOps Chat and Email | Call Center | 2016 | x |
In 2016, Glasses Direct implemented Seranova LiveOps Chat and Email to centralize customer service email management within its retail operations. The Call Center deployment routed incoming emails by type and priority and presented a consolidated message history to prevent multiple responses to the same customer request. The implementation included a wide set of templated responses to accelerate agent handling and real time reporting to enable managers to monitor issue status.
Functional capabilities emphasized email routing, unified message history, templating for standardized replies, and real time operational reporting, aligned with Call Center workflows. Operational scope was focused on the customer service organization and the system was configured to enforce single thread resolution and give supervisors visibility into issue status. Governance adjustments concentrated on message triage processes and template usage to reduce duplicate replies and streamline agent workflows.
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Transportation | 6500 | $2.0B | United Kingdom | Lifesize | Seranova LiveOps Chat and Email | Call Center | 2016 | n/a |
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Buyer Intent: Companies Evaluating Seranova LiveOps Chat and Email
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