List of Serinus Incident Management Customers
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Since 2010, our global team of researchers has been studying Serinus Incident Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Serinus Incident Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Serinus Incident Management for Incident Management include: Deutsche Telekom, a Germany based Communications organisation with 201336 employees and revenues of $134.08 billion, Siemens, a Germany based Manufacturing organisation with 312000 employees and revenues of $84.55 billion, Schneider Electric, a France based Manufacturing organisation with 177000 employees and revenues of $45.13 billion, Energie Baden-Württemberg, a Germany based Utilities organisation with 30722 employees and revenues of $40.14 billion, Bechtle, a Germany based Professional Services organisation with 14840 employees and revenues of $6.52 billion and many others.
Contact us if you need a completed and verified list of companies using Serinus Incident Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bechtle | Professional Services | 14840 | $6.5B | Germany | F24 | Serinus Incident Management | Incident Management | 2019 | n/a |
In 2019 Bechtle implemented Serinus Incident Management to centralize incident response for IT operations and service delivery. The Serinus Incident Management implementation was positioned to address incident intake, severity classification, escalation orchestration, and on-call coordination within Bechtle's operational landscape.
The deployment leveraged core Incident Management capabilities including incident intake and enrichment, automated escalation workflows, incident timelines and audit logging, role based access control, and scheduled on-call rotations. Configuration work focused on workflow automation, notification templates, and alignment of incident roles to existing service desk and NOC procedures.
Operational integration emphasized connections with monitoring, ticketing, and communications systems to enable alert enrichment and cross system correlation, supporting incident detection through resolution across Bechtle's IT operations and service delivery teams. The Serinus Incident Management environment was used to standardize incident lifecycle data and provide a single source of truth for incident status and audits.
Governance for the rollout included defined incident lifecycles, escalation matrices, runbook alignment, and phased onboarding with training for incident commanders and service desk staff. Serinus had existing customer references including Deutsche Telekom, EnBW, Siemens, Bechtle, and the German Red Cross, which reinforced vendor credibility during selection.
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Deutsche Telekom | Communications | 201336 | $134.1B | Germany | F24 | Serinus Incident Management | Incident Management | 2017 | n/a |
In 2017, Deutsche Telekom implemented Serinus Incident Management from F24 as an Incident Management application to digitize global emergency and crisis management. The program targeted multiple Telekom situation centers and internal sites where coordinated incident handling is required, and it included a collaborative development effort with a software forge from Hagen to adapt a dedicated "incident board" to Telekom operational needs.
Serinus Incident Management was configured to deliver a centralized incident board and situational dashboard, supporting standard incident lifecycle capabilities such as digital alerting, status tracking, role based workflows and escalation handling. The bespoke incident board was developed jointly with Telekom subject matter experts to surface critical information and streamline decision points during crises, with an emphasis on intuitive operation under stress.
Operational coverage emphasized Telekoms crisis and emergency management functions, with rollout across several internal locations and the Telekom situation center as the primary operational hub. The deployment aligned Incident Management workflows to existing crisis response roles and procedures, enabling consistent incident orchestration and hands on control across departments involved in operational security and continuity.
Governance for the Serinus Incident Management implementation was anchored in the Telekom situation center, which drove requirements, iterative development of the incident board and operational acceptance criteria. The solution is described as unique on the market and it helps to get incidents digitally under control while being designed for intuitive use in stressful situations.
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Deutsches Rotes Kreuz | Non Profit | 180000 | $200M | Germany | F24 | Serinus Incident Management | Incident Management | 2019 | n/a |
In 2019, Deutsches Rotes Kreuz implemented Serinus Incident Management to centralize incident handling across its national emergency and humanitarian operations. The Serinus Incident Management deployment focused on incident detection, alerting, coordination, and escalation workflows to support operational continuity and field response.
Configuration work concentrated on incident lifecycle management, role based notifications, multi channel alerting, and case management capabilities typical of Incident Management platforms. The implementation mapped organizational roles to escalation paths and standard operating procedures, enabling structured incident intake and coordinated handovers between crisis teams and local units.
Operational governance established centralized incident intake and standardized escalation workflows across emergency management and security functions. Serinus had an existing customer footprint that includes Deutsche Telekom, EnBW, Siemens, Bechtle and Deutsches Rotes Kreuz, which positions Serinus Incident Management as a solution adopted by large organizations for orchestrating incident response.
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Utilities | 30722 | $40.1B | Germany | F24 | Serinus Incident Management | Incident Management | 2019 | n/a |
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Professional Services | 500 | $100M | Germany | F24 | Serinus Incident Management | Incident Management | 2018 | n/a |
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Healthcare | 2600 | $400M | Germany | F24 | Serinus Incident Management | Incident Management | 2018 | n/a |
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Manufacturing | 177000 | $45.1B | France | F24 | Serinus Incident Management | Incident Management | 2018 | n/a |
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Manufacturing | 312000 | $84.5B | Germany | F24 | Serinus Incident Management | Incident Management | 2019 | n/a |
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Buyer Intent: Companies Evaluating Serinus Incident Management
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