List of Serko Zeno Travel Customers
Serko
Saatchi Building,
Auckland, 1010,
New Zealand
Auckland, 1010,
New Zealand
64 9 309 4754
Professional Services
287
$12M
Since 2010, our global team of researchers has been studying Serko Zeno Travel customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Serko Zeno Travel for Travel Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Serko Zeno Travel for Travel Management include: Westpac NZ, a New Zealand based Banking and Financial Services organisation with 5000 employees and revenues of $4.76 billion, Graincorp, a Australia based Consumer Packaged Goods organisation with 2380 employees and revenues of $4.05 billion, Brisbane City Council, a Australia based Government organisation with 9483 employees and revenues of $2.75 billion, Ministry of Social Development, a New Zealand based Government organisation with 8934 employees and revenues of $1.81 billion, Laing ORourke Australia, a Australia based Construction and Real Estate organisation with 2878 employees and revenues of $1.67 billion and many others.
Contact us if you need a completed and verified list of companies using Serko Zeno Travel, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Serko Zeno Travel customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Adelaide University | Education | 7200 | $931M | Australia | Serko Limited | Serko Zeno Travel | Travel Management | 2016 | n/a |
In 2016, Adelaide University implemented Serko Zeno Travel in its Travel Management environment. The deployment supported travel and accommodation booking workflows used by Executive Assistants, Finance and Procurement teams, and faculty administrative staff within the Health and Medical Sciences Faculty and the central Finance and Procurement units.
Serko Zeno Travel was configured to manage online bookings, itinerary records and approval workflows while supporting executive diary coordination and accommodation reservations. The application is referenced alongside Fraedom in staff operational notes, indicating parallel use in travel workflows rather than a purely standalone tool.
Operational interfaces referenced PeopleSoft for vendor setup and financial reconciliation, Cherwell for service desk queries and TRIM for records management, reflecting an integrated procurement and records ecosystem. Core functional activity tied to travel booking included raising and expediting purchase orders, matching invoices for receipting and approvals, and vendor liaison where travel cost and booking data fed procurement and accounts payable processes.
Governance emphasis centered on embedding travel booking and authorization into existing procurement approval chains and supporting executive travel arrangements and admissions interview logistics. Serko Zeno Travel is described as the primary travel application operated by staff responsible for travel and accommodation within Adelaide University’s Finance, Procurement and executive support functions.
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Australian Medical Council Limited (AMC) | Non Profit | 85 | $20M | Australia | Serko Limited | Serko Zeno Travel | Travel Management | 2011 | n/a |
In 2011, Australian Medical Council Limited (AMC) implemented Serko Zeno Travel to centralize and operationalize meeting and examiner travel coordination across its Council, committees, working groups, and external examiners. The deployment targeted the organization's Travel Management needs for scheduling, booking, and reconciliation that support committee meeting logistics and examiner engagements.
Serko Zeno Travel was used as the primary online booking tool for accommodation and travel reservations, while AMC continued to maintain a comprehensive list of travel profiles in its in-house software. Functional activities implemented included online booking and reconciliation workflows, collation and distribution of travel documentation to committee members, management of banquet orders with seating and audio visual requirements, and preparation of tax invoices for payment of sitting fees.
Operationally the solution was embedded into the Travel Officer workflow, which included liaising with Council and committees, coordinating travel agent bookings, sending agenda papers via express post, and answering examiner enquiries. Reconciliation was performed using Serko Zeno Travel alongside AMC in-house systems, creating a dual-system operational pattern for bookings and financial reconciliation across finance and administrative functions.
Governance and process changes centered on centralizing travel profile maintenance, formalizing the reconciliation cycle between Serko Zeno Travel and in-house records, and documenting travel and meeting logistics for committees and examiners. The implementation emphasized structured administrative processes for travel documentation, invoice provisioning, and meeting logistics to support AMC business functions in travel operations, meeting coordination, finance, and administrative services.
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Bank of Queensland | Banking and Financial Services | 3558 | $1.1B | Australia | Serko Limited | Serko Zeno Travel | Travel Management | 2016 | n/a |
In 2016, Bank of Queensland implemented Serko Zeno Travel as its Travel Management application. The deployment positioned Serko Zeno Travel as the bank's primary platform for online booking and travel program enablement for corporate travel.
The implementation emphasized Serko Zeno Travel online booking capabilities alongside travel dashboards and vendor spend analysis used by Strategic Sourcing. Functional coverage included booking workflow configuration, travel policy enforcement, traveller profile management, and analytics for travel and expenses categorising, supporting Travel Management and procurement decisioning.
Operational rollout was led by the Category Manager Strategic Sourcing working with FCm to successfully roll out the Serko online booking tool across the bank, and travel data was surfaced to Group Executive dashboards and Strategic Sourcing analytics. The Bank of Queensland team also ran concurrent finance programs, with assistance to the finance team on Basware for invoice automation across the bank, creating adjacent finance and procurement reporting flows fed by travel data.
Architecturally, the implementation followed a cloud-native SaaS pattern typical for Travel Management platforms, centralizing booking and reporting data for enterprise consumption and enabling cross-functional use by Sourcing, Finance, and Executive reporting. Governance centered on category and vendor management processes, with configuration of policy controls and analytics workflows to standardize travel and expense classification.
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Brisbane City Council | Government | 9483 | $2.7B | Australia | Serko Limited | Serko Zeno Travel | Travel Management | 2024 | n/a |
In 2024, Brisbane City Council implemented Serko Zeno Travel for Travel Management under Contract No. 511063. The contract was executed as an Order under Queensland Government Standing Offer Arrangements GGS0057-18, GGS0058-18 and GGS0059-18, with Serko Australia Pty Ltd listed among the successful tenderers alongside Corporate Travel Management Group Pty Ltd and HRS Australasia Pty Ltd, approved by the Chief Procurement Officer on 23.10.2024 with a start date of 23.10.2024 and a two year term, and an estimated maximum expenditure of $800,000.
The Serko Zeno Travel implementation emphasizes core Travel Management capabilities, including corporate booking workflows, itinerary management, policy enforcement and approvals, reporting and analytics, and duty of care features. Configuration work is expected to focus on travel policy rules, approval hierarchies and reporting taxonomy consistent with council procurement and travel governance, reflecting standard functional modules typical of Travel Management platforms.
Procurement documentation describes the arrangement as provision of travel management and related services, delivered under Exemption 4 of Council's SP103 Procurement Policy and Plan 2024-25 which permits purchase from another government entity or Local Buy. Operational coverage is oriented to corporate travel programs across Brisbane City Council departments, with Serko Zeno Travel positioned to support centralized booking, supplier management and consolidated travel reporting for council stakeholders.
Governance and rollout are tied to the contract vehicle and delegated approval, the delegate being the Chief Procurement Officer, with the contractual term commencing 23.10.2024 for two years. The narrative restates Serko Zeno Travel as the deployed application for Travel Management at Brisbane City Council, implemented through the standing offer arrangement and the contract structure noted in the council minutes.
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Department of Conservation | Government | 2827 | $388M | New Zealand | Serko Limited | Serko Zeno Travel | Travel Management | 2019 | n/a |
In 2019 the Department of Conservation implemented Serko Zeno Travel as its corporate booking layer for Travel Management. The deployment centered on Wellington City operations, supporting two Directors, their executive teams, and administrative staff during a July 2019 to January 2020 operational window, with the PA/Administrator functioning as the primary user managing bookings and scheduling.
Serko Zeno Travel was configured to support corporate booking workflows and itinerary management, with the PA performing diary management, meeting coordination, and frequent tight travel scheduling for directors and team members. Functional capabilities in use included booking orchestration, itinerary generation, and coordination of travel-related documentation, aligned with Travel Management practices for approvals and booking control.
Operational integrations were explicit and limited to systems cited in administrative notes, the Department used the Zeno booking tool in conjunction with Orbit for arranging travel and Flexi-purchase for managing and processing Directors credit cards, with invoice processing routed to Accounts Payable. The application supported the administrative functions of inbox filtering, document and ministerial letter preparation, and logistical coordination for meetings and workshops.
Governance and workflow changes emphasized a centralized administrative control model, where the PA acted as first point of contact for internal and external stakeholders, processed credit card transactions via Flexi-purchase, and submitted invoices for Accounts Payable processing. The implementation required secure handling of confidential government information and formalized handoffs between booking operations, expense handling, and accounts payable workflows, reflecting Travel Management operational discipline.
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Government | 900 | $1.0B | Australia | Serko Limited | Serko Zeno Travel | Travel Management | 2017 | n/a |
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Government | 7120 | $1.4B | Australia | Serko Limited | Serko Zeno Travel | Travel Management | 2019 | n/a |
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Government | 840 | $222M | Australia | Serko Limited | Serko Zeno Travel | Travel Management | 2016 | n/a |
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Government | 1798 | $254M | Australia | Serko Limited | Serko Zeno Travel | Travel Management | 2019 | n/a |
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Professional Services | 1100 | $220M | Australia | Serko Limited | Serko Zeno Travel | Travel Management | 2016 | n/a |
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Buyer Intent: Companies Evaluating Serko Zeno Travel
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Serko Zeno Travel. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Serko Zeno Travel for Travel Management include:
- JSW, a India based Manufacturing organization with 38446 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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JSW | Manufacturing | 38446 | $21.1B | India | 2026-04-17 |
FAQ - APPS RUN THE WORLD Serko Zeno Travel Coverage
Serko Zeno Travel is a Travel Management solution from Serko Limited.
Companies worldwide use Serko Zeno Travel, from small firms to large enterprises across 21+ industries.
Organizations such as Westpac NZ, Graincorp, Brisbane City Council, Ministry of Social Development and Laing ORourke Australia are recorded users of
Serko Zeno Travel for Travel Management.
Companies using Serko Zeno Travel are most concentrated in Banking and Financial Services, Consumer Packaged Goods and Government, with adoption spanning over 21 industries.
Companies using Serko Zeno Travel are most concentrated in New Zealand and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Serko Zeno Travel across Americas, EMEA, and APAC.
Companies using Serko Zeno Travel range from small businesses with 0-100 employees - 5.56%, to mid-sized firms with 101-1,000 employees - 16.67%, large organizations with 1,001-10,000 employees - 77.78%, and global enterprises with 10,000+ employees - 0%.
Customers of Serko Zeno Travel include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Serko Zeno Travel customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Travel Management.