List of Serko Zeno Travel Customers
Serko
Saatchi Building,
Auckland, 1010,
New Zealand
Auckland, 1010,
New Zealand
64 9 309 4754
Professional Services
287
$12M
Since 2010, our global team of researchers has been studying Serko Zeno Travel customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Serko Zeno Travel for Travel Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Serko Zeno Travel for Travel Management include: Westpac NZ, a New Zealand based Banking and Financial Services organisation with 5000 employees and revenues of $4.76 billion, Laing ORourke Australia, a Australia based Construction and Real Estate organisation with 2863 employees and revenues of $1.95 billion, Ministry of Social Development, a New Zealand based Government organisation with 8934 employees and revenues of $1.81 billion, Department of Justice of Western Australia, a Australia based Government organisation with 7120 employees and revenues of $1.44 billion, Bank of Queensland, a Australia based Banking and Financial Services organisation with 3567 employees and revenues of $1.05 billion and many others.
Contact us if you need a completed and verified list of companies using Serko Zeno Travel, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Serko Zeno Travel customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Australian Medical Council Limited (AMC) | Non Profit | 85 | $20M | Australia | Serko Limited | Serko Zeno Travel | Travel Management | 2011 | n/a |
In 2011, Australian Medical Council Limited (AMC) implemented Serko Zeno Travel to centralize and operationalize meeting and examiner travel coordination across its Council, committees, working groups, and external examiners. The deployment targeted the organization's Travel Management needs for scheduling, booking, and reconciliation that support committee meeting logistics and examiner engagements.
Serko Zeno Travel was used as the primary online booking tool for accommodation and travel reservations, while AMC continued to maintain a comprehensive list of travel profiles in its in-house software. Functional activities implemented included online booking and reconciliation workflows, collation and distribution of travel documentation to committee members, management of banquet orders with seating and audio visual requirements, and preparation of tax invoices for payment of sitting fees.
Operationally the solution was embedded into the Travel Officer workflow, which included liaising with Council and committees, coordinating travel agent bookings, sending agenda papers via express post, and answering examiner enquiries. Reconciliation was performed using Serko Zeno Travel alongside AMC in-house systems, creating a dual-system operational pattern for bookings and financial reconciliation across finance and administrative functions.
Governance and process changes centered on centralizing travel profile maintenance, formalizing the reconciliation cycle between Serko Zeno Travel and in-house records, and documenting travel and meeting logistics for committees and examiners. The implementation emphasized structured administrative processes for travel documentation, invoice provisioning, and meeting logistics to support AMC business functions in travel operations, meeting coordination, finance, and administrative services.
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Bank of Queensland | Banking and Financial Services | 3567 | $1.1B | Australia | Serko Limited | Serko Zeno Travel | Travel Management | 2016 | n/a |
In 2016, Bank of Queensland implemented Serko Zeno Travel as its Travel Management application. The deployment positioned Serko Zeno Travel as the bank's primary platform for online booking and travel program enablement for corporate travel.
The implementation emphasized Serko Zeno Travel online booking capabilities alongside travel dashboards and vendor spend analysis used by Strategic Sourcing. Functional coverage included booking workflow configuration, travel policy enforcement, traveller profile management, and analytics for travel and expenses categorising, supporting Travel Management and procurement decisioning.
Operational rollout was led by the Category Manager Strategic Sourcing working with FCm to successfully roll out the Serko online booking tool across the bank, and travel data was surfaced to Group Executive dashboards and Strategic Sourcing analytics. The Bank of Queensland team also ran concurrent finance programs, with assistance to the finance team on Basware for invoice automation across the bank, creating adjacent finance and procurement reporting flows fed by travel data.
Architecturally, the implementation followed a cloud-native SaaS pattern typical for Travel Management platforms, centralizing booking and reporting data for enterprise consumption and enabling cross-functional use by Sourcing, Finance, and Executive reporting. Governance centered on category and vendor management processes, with configuration of policy controls and analytics workflows to standardize travel and expense classification.
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Department of Conservation | Government | 2626 | $260M | New Zealand | Serko Limited | Serko Zeno Travel | Travel Management | 2019 | n/a |
In 2019 the Department of Conservation implemented Serko Zeno Travel as its corporate booking layer for Travel Management. The deployment centered on Wellington City operations, supporting two Directors, their executive teams, and administrative staff during a July 2019 to January 2020 operational window, with the PA/Administrator functioning as the primary user managing bookings and scheduling.
Serko Zeno Travel was configured to support corporate booking workflows and itinerary management, with the PA performing diary management, meeting coordination, and frequent tight travel scheduling for directors and team members. Functional capabilities in use included booking orchestration, itinerary generation, and coordination of travel-related documentation, aligned with Travel Management practices for approvals and booking control.
Operational integrations were explicit and limited to systems cited in administrative notes, the Department used the Zeno booking tool in conjunction with Orbit for arranging travel and Flexi-purchase for managing and processing Directors credit cards, with invoice processing routed to Accounts Payable. The application supported the administrative functions of inbox filtering, document and ministerial letter preparation, and logistical coordination for meetings and workshops.
Governance and workflow changes emphasized a centralized administrative control model, where the PA acted as first point of contact for internal and external stakeholders, processed credit card transactions via Flexi-purchase, and submitted invoices for Accounts Payable processing. The implementation required secure handling of confidential government information and formalized handoffs between booking operations, expense handling, and accounts payable workflows, reflecting Travel Management operational discipline.
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Department of Energy and Climate | Government | 900 | $1.0B | Australia | Serko Limited | Serko Zeno Travel | Travel Management | 2017 | n/a |
In 2017, the Department of Energy and Climate implemented Serko Zeno Travel to centralize departmental travel operations. The Department of Energy and Climate Serko Zeno Travel Travel Management deployment is positioned to manage booking workflows, approvals, and policy enforcement across the agency.
The implementation was configured to provide core Travel Management capabilities including automated booking orchestration, approval routing, itinerary management, and expense capture consistent with travel program requirements. Administration and operational support are handled by an internal travel team, including a Travel Manager and Travel and Finance Support Officer, who maintain policy pages on the intranet hub and run a dedicated help desk for travel and finance queries.
Operationally the Serko Zeno Travel instance operates alongside and is administered in the same ecosystem as SAP, Promaster, MyTravel and CCM, systems that the team monitors for finance and travel operations. Integrations and data flows are reported between Serko Zeno Travel and those finance and corporate card management systems to support reconciliation and travel expense processing.
Governance for the application emphasizes departmental policy updates, help desk driven change management, and a small-team model for strategic travel objectives and personnel management. The architecture and operational model reflect a centralized travel booking and expense orchestration approach serving staff based in Brisbane and remote or hybrid locations within the department.
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Department of Justice of Western Australia | Government | 7120 | $1.4B | Australia | Serko Limited | Serko Zeno Travel | Travel Management | 2019 | n/a |
In 2019, the Department of Justice of Western Australia implemented Serko Zeno Travel as its agency online booking solution under the Travel Management Services Common Use Arrangement, aligning booking operations with the CUA TMS2017 requirement that domestic air travel be procured through the arrangement. Serko Zeno Travel is deployed within the Travel Management category to provide an authorised Online Booking Tool for agency travel arrangers and travellers and to satisfy the mandatory state wide domestic air travel procurement rule. The Department’s implementation operates alongside Corporate Travel Management as the contracted service provider under the CUA.
The Serko Zeno Travel configuration includes core Online Booking Tool workflows, multi sector air reservations, post ticketing changes, traveller profile and permission management, and Best Fare of the Day pricing visibility. The deployment is instrumented with CTM SMART capabilities available via the CTM portal, including fare forecaster, tickets on hold visibility, traveller tracker, automated alerts, mobile itinerary delivery and reporting access. Serko Zeno Travel supports both self service bookings by authorised travel arrangers and routed consultant assisted booking flows for complex itineraries and VIP service cases.
Operational integration for the Serko Zeno Travel instance links booking and reporting feeds to CTM account management, and accepts WA Government Purchasing Card payments and Travel Account facilities offered by NAB and ANZ, enabling electronic reconciliation and online billing visibility. The system is used by Department of Justice authorised travel arrangers and travellers and supports CTM coordinated bookings for special categories such as security classified travellers, prisoner and witness movements, medical escorts and group travel. International bookings remain optional under the CUA and are managed through CTM workflows with passport and visa advisories.
Governance and process controls for Serko Zeno Travel adhere to Western Australian Procurement Rules and CUA TMS2017 conditions, including mandatory use for domestic air travel, requirements to record contracts on the agency contract register where applicable, and an exemption process that involves the Department of Finance. Operational rollout included establishment of agency profiles via CTM account management, OBT training for travel arrangers, procedures for ticket credit monitoring and automated notifications, and clear delineation of online versus consultant assisted transaction fee workflows where use of the Serko online booking tool materially reduces the transaction fee compared with phone or email bookings.
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Government | 840 | $222M | Australia | Serko Limited | Serko Zeno Travel | Travel Management | 2016 | n/a |
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Government | 1798 | $254M | Australia | Serko Limited | Serko Zeno Travel | Travel Management | 2019 | n/a |
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Professional Services | 1000 | $220M | Australia | Serko Limited | Serko Zeno Travel | Travel Management | 2016 | n/a |
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Manufacturing | 200 | $177M | Australia | Serko Limited | Serko Zeno Travel | Travel Management | 2018 | n/a |
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Utilities | 1300 | $921M | Australia | Serko Limited | Serko Zeno Travel | Travel Management | 2017 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Serko Zeno Travel Coverage
Serko Zeno Travel is a Travel Management solution from Serko Limited.
Companies worldwide use Serko Zeno Travel, from small firms to large enterprises across 21+ industries.
Organizations such as Westpac NZ, Laing ORourke Australia, Ministry of Social Development, Department of Justice of Western Australia and Bank of Queensland are recorded users of
Serko Zeno Travel for Travel Management.
Companies using Serko Zeno Travel are most concentrated in Banking and Financial Services, Construction and Real Estate and Government, with adoption spanning over 21 industries.
Companies using Serko Zeno Travel are most concentrated in New Zealand and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Serko Zeno Travel across Americas, EMEA, and APAC.
Companies using Serko Zeno Travel range from small businesses with 0-100 employees - 6.25%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 68.75%, and global enterprises with 10,000+ employees - 0%.
Customers of Serko Zeno Travel include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Serko Zeno Travel customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Travel Management.