List of Servicenow Service Desk Call Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 408-501-8550
Professional Services
26293
$11.0B
Since 2010, our global team of researchers has been studying Servicenow Service Desk Call customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Servicenow Service Desk Call for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Servicenow Service Desk Call for Call Tracking and Recording include: Rio Tinto, a United Kingdom based Oil, Gas and Chemicals organisation with 60000 employees and revenues of $53.66 billion, Chubb UK, a United Kingdom based Insurance organisation with 2000 employees and revenues of $2.25 billion, Thales UK, a United Kingdom based Manufacturing organisation with 6500 employees and revenues of $1.30 billion, Metropolitan Thames Valley, a United Kingdom based Non Profit organisation with 1938 employees and revenues of $498.0 million and many others.
Contact us if you need a completed and verified list of companies using Servicenow Service Desk Call, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Servicenow Service Desk Call customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Chubb UK | Insurance | 2000 | $2.3B | United Kingdom | ServiceNow | Servicenow Service Desk Call | Call Tracking and Recording | 2017 | n/a |
In 2017, Chubb UK implemented Servicenow Service Desk Call as a Call Tracking and Recording solution. The Servicenow Service Desk Call deployment supported desktop and virtual desktop infrastructure support workflows for a userbase of approximately 1200 within the UK insurance operations of a 2000 employee organization.
The implementation centered on call logging and incident capture capabilities in the Servicenow Service Desk Call application, used by desktop support to record incidents, route calls, and document remote troubleshooting activity. Operational configuration included scripted automation for VDI provisioning, specifically a new VDI machine creation process driven by PowerShell and CSV input files, and routine use of the ServiceNow Call Logging System for both remote and face to face incident resolution.
Integrations were explicit and operational, the ServiceNow call logging workflow interfaced with the SCCM Configuration management tool for Windows monthly patch compliance, and support staff managed Virtual Machines through VMware vSphere Web Client and Director alongside Citrix Studio for delivery and session shadowing. The environment covered typical endpoint classes cited by support, including Windows 7 desktops, Citrix delivered laptops, Wyse terminals, and mobile devices such as Samsung Android, Blackberry and iPhones, aligning Call Tracking and Recording with VDI and endpoint management processes.
Governance and operationalization emphasized standardization of patch cycles and incident handling, with desktop support responsibilities aligned to the ServiceNow call logging process and SCCM compliance reporting. The rollout established scripted provisioning and hands on support practices, and included setup of training and meeting rooms with requisite hardware and video conferencing capability, with frontline engineers using the Servicenow Service Desk Call system as the primary ticketing and call tracking mechanism.
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Metropolitan Thames Valley | Non Profit | 1938 | $498M | United Kingdom | ServiceNow | Servicenow Service Desk Call | Call Tracking and Recording | 2019 | n/a |
In 2019 Metropolitan Thames Valley implemented Servicenow Service Desk Call as its primary Call Tracking and Recording application within IT service operations. The Servicenow Service Desk Call rollout targeted first line support workflows handling phone, email, and live chat intake for more than 1,000 internal users across the East Midlands and Greater London, serving a broad set of business roles including directors, accountants, legal, and facilities staff.
Configuration centered on call logging, incident ticket creation, queue management, and associating call records with tickets and user records. First line engineers used the ServiceNow call logging system to capture caller identity, create tickets from live chat and email, and append remote support links, reflecting standard Call Tracking and Recording functional patterns such as call metadata capture and ticket correlation.
The implementation integrated with a range of operational systems that were explicitly in use, including Active Directory for user lookups and provisioning context, Exchange Online for email ticket ingestion, Oracle for account administration actions, TeamViewer for remote control linkouts, Mitel Phones and RingCentral for telephony metadata capture, and Mimecast for email hygiene. Operational processes included escalation of incidents to third parties and handoff to second line teams for specialized areas such as VPN, Citrix, and server issues.
Governance was centered on first line engineers based in Derby, with workflows emphasizing empathetic customer engagement and customer satisfaction measurement, operators reporting continuous positive feedback in satisfaction surveys. Servicenow Service Desk Call was embedded in daily support operations for laptop, printer, network and application troubleshooting, providing a single Call Tracking and Recording record used to route, document, and escalate internal requests until resolution.
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Rio Tinto | Oil, Gas and Chemicals | 60000 | $53.7B | United Kingdom | ServiceNow | Servicenow Service Desk Call | Call Tracking and Recording | 2019 | n/a |
In 2019, Rio Tinto deployed Servicenow Service Desk Call under the Call Tracking and Recording category to centralize audio visual and executive IT support across its global estate. The implementation targeted enterprise support for audio visual meeting rooms and VIP executive endpoints, reflecting operational coverage that included support for more than 80,000 users and daily management of equipment in roughly 80 Rio Tinto meeting rooms.
Servicenow Service Desk Call was configured to handle call logging, ticket creation, incident routing, VIP escalation workflows and case management for AV and collaboration incidents. The deployment leveraged call tracking and recording capabilities to capture support interactions and to maintain an authoritative incident record for AV, conferencing and end user support requests.
Operational coverage explicitly encompassed WebEx, Skype for Business, Zoom, Microsoft Teams, BlueJeans and Polycom endpoints, Cisco telepresence room kits and personal computing devices including desktops, laptops, iPads and iPhones. The Service NOW call logging system functioned as the operational record used by remote desktop and on-site teams for daily troubleshooting, meeting room management and executive support activities.
Governance and process changes accompanied the rollout, including formalized VIP executive support procedures, training for new starters and alignment with IT rollout projects and device management practices such as SCCM, Active Directory and Office 365 administration. Operational ownership focused on audio visual and IT senior support specialists who used the ServiceNow call logging workflows to enforce escalation, documentation and closure discipline across global sites.
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Manufacturing | 6500 | $1.3B | United Kingdom | ServiceNow | Servicenow Service Desk Call | Call Tracking and Recording | 2019 | n/a |
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Buyer Intent: Companies Evaluating Servicenow Service Desk Call
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Servicenow Service Desk Call Coverage
Servicenow Service Desk Call is a Call Tracking and Recording solution from ServiceNow.
Companies worldwide use Servicenow Service Desk Call, from small firms to large enterprises across 21+ industries.
Organizations such as Rio Tinto, Chubb UK, Thales UK and Metropolitan Thames Valley are recorded users of
Servicenow Service Desk Call for Call Tracking and Recording.
Companies using Servicenow Service Desk Call are most concentrated in Oil, Gas and Chemicals, Insurance and Manufacturing, with adoption spanning over 21 industries.
Companies using Servicenow Service Desk Call are most concentrated in United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Servicenow Service Desk Call across Americas, EMEA, and APAC.
Companies using Servicenow Service Desk Call range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 75%, and global enterprises with 10,000+ employees - 25%.
Customers of Servicenow Service Desk Call include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Servicenow Service Desk Call customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Tracking and Recording.