List of ServiceNow Supplier Lifecycle Operations Customers
ServiceNow
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Professional Services
26293
$11.0B
Since 2010, our global team of researchers has been studying ServiceNow Supplier Lifecycle Operations customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Supplier Lifecycle Operations for Supplier Relationship Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Supplier Lifecycle Operations for Supplier Relationship Management include: Siemens, a Germany based Manufacturing organisation with 312000 employees and revenues of $84.55 billion, Pearson, a United Kingdom based Education organisation with 17024 employees and revenues of $4.37 billion, Dropbox, a United States based Communications organisation with 1800 employees and revenues of $2.55 billion, King's Hawaiian Holding, a United States based Consumer Packaged Goods organisation with 1000 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Supplier Lifecycle Operations, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dropbox | Communications | 1800 | $2.5B | United States | ServiceNow | ServiceNow Supplier Lifecycle Operations | Supplier Relationship Management | 2024 | Genpact |
In 2024, Dropbox implemented ServiceNow Supplier Lifecycle Operations to transform procurement and Source to Pay operations on the ServiceNow platform. The deployment targeted procurement and finance workflows in North America and was positioned within the Supplier Relationship Management category to centralize supplier lifecycle controls and streamline source to pay processing.
The implementation leveraged ServiceNow Supplier Lifecycle Operations capabilities for supplier onboarding, qualification, lifecycle governance and Source to Pay orchestration, with configuration focused on workflow automation, catalog driven procurement routing and removal of manual ticket handling. Automation of approval gates and request-to-order orchestration were central configuration themes, aligning supplier management with procurement execution processes.
Genpact acted as the systems integrator and implemented Source to Pay Operations for Dropbox, leading the rollout across procurement and finance areas in North America. The program emphasized operational cutover from manual ticketing to automated caseless workflows and established standardized supplier lifecycle workflows to support ongoing supplier relationship management.
Governance changes included formalizing supplier lifecycle ownership and embedding automated approval and exception handling inside ServiceNow Supplier Lifecycle Operations, which reshaped procurement and finance process flows and supplier governance. The implementation narrative from Genpact and ServiceNow highlights the coordination between implementation services and platform configuration to enforce new workflow rules and approval gates.
Genpact and ServiceNow cite outcomes for Dropbox including a reduction in procurement cycle time by about 50 percent and the removal of manual ticket tracking in procurement and finance. The deployment of ServiceNow Supplier Lifecycle Operations for Supplier Relationship Management consolidated supplier processes and replaced manual routing with automated lifecycle workflows.
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King's Hawaiian Holding | Consumer Packaged Goods | 1000 | $250M | United States | ServiceNow | ServiceNow Supplier Lifecycle Operations | Supplier Relationship Management | 2022 | n/a |
In 2022, King's Hawaiian implemented ServiceNow Supplier Lifecycle Operations on the Now Platform Tokyo release to modernize supplier engagement and centralize supplier data within its procurement organization. The deployment targets Supplier Relationship Management workflows and is anchored on ServiceNow Supplier Lifecycle Operations as the primary application managing supplier interactions and lifecycle visibility.
The implementation configured core Supplier Lifecycle Operations capabilities including supplier onboarding and supplier self service, centralized compliance and risk records, and supplier performance tracking. Initial rollout focused on indirect purchasing workflows with a planned expansion to direct purchasing later in the supply chain lifecycle, reflecting a phased approach to automating supplier engagements that previously relied on email and spreadsheets.
Architecturally the solution leverages the Now Platform Tokyo cloud environment to connect disparate systems and break down silos, using ServiceNow workflow orchestration and configurable process automation to route supplier requests, surface compliance and performance data, and deflect common supplier inquiries through self service. Operational scope centers on procurement and supply chain teams, enabling cross functional access to supplier data for sourcing, compliance, and supplier performance management.
Governance and process changes emphasize centralized supplier data and decision support, empowering employees with easier access to compliance, risk, and performance information across the supplier lifecycle. King's Hawaiian articulated that Supplier Lifecycle Operations will strengthen supplier relationships and enable employees to make better business decisions through consolidated Supplier Relationship Management data and workflows.
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Pearson | Education | 17024 | $4.4B | United Kingdom | ServiceNow | ServiceNow Supplier Lifecycle Operations | Supplier Relationship Management | 2024 | n/a |
In 2024, Pearson announced a multi year expansion with ServiceNow that includes ServiceNow Supplier Lifecycle Operations. ServiceNow Supplier Lifecycle Operations appears in the announcement as part of a Source to Pay Operations entry, and the implementation is aligned with the Supplier Relationship Management category to streamline supplier onboarding and intake across Pearson procurement and supply chain functions.
The implementation scope centers on supplier onboarding intake workflows, centralized supplier master data and supplier record management, qualification and risk assessment orchestration, and lifecycle handoffs into Source to Pay processes. Configuration work is expected to focus on intake forms, automated approval routing, supplier qualification checklists, and supplier profile enrichment to support procurement and supply chain operational needs, consistent with Supplier Relationship Management capabilities.
Integrations are described at the process level with Source to Pay Operations and procurement supply chain tooling to enable end to end supplier onboarding and intake, with the platform providing a single system of record for supplier lifecycle events. Governance and rollout are planned as a multi year, phased expansion across Pearson's global operations, with estimated engagement beginning in 2024 and initial rollout and live activities reasonably expected in 2025 to centralize supplier intake and standardize onboarding processes.
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Manufacturing | 312000 | $84.5B | Germany | ServiceNow | ServiceNow Supplier Lifecycle Operations | Supplier Relationship Management | 2023 | n/a |
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Buyer Intent: Companies Evaluating ServiceNow Supplier Lifecycle Operations
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow Supplier Lifecycle Operations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow Supplier Lifecycle Operations for Supplier Relationship Management include:
- Swedish Orphan Biovitrum, a United Kingdom based Life Sciences organization with 32 Employees
- Cyberday Finland, a Finland based Professional Services company with 25 Employees
- BayCurrent Consulting, a Japan based Professional Services organization with 2638 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ServiceNow Supplier Lifecycle Operations Coverage
ServiceNow Supplier Lifecycle Operations is a Supplier Relationship Management solution from ServiceNow.
Companies worldwide use ServiceNow Supplier Lifecycle Operations, from small firms to large enterprises across 21+ industries.
Organizations such as Siemens, Pearson, Dropbox and King's Hawaiian Holding are recorded users of
ServiceNow Supplier Lifecycle Operations for Supplier Relationship Management .
Companies using ServiceNow Supplier Lifecycle Operations are most concentrated in Manufacturing, Education and Communications, with adoption spanning over 21 industries.
Companies using ServiceNow Supplier Lifecycle Operations are most concentrated in Germany, United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Supplier Lifecycle Operations across Americas, EMEA, and APAC.
Companies using ServiceNow Supplier Lifecycle Operations range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 50%.
Customers of ServiceNow Supplier Lifecycle Operations include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Supplier Lifecycle Operations customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Supplier Relationship Management .