List of ServiceNow Telecommunications Service Management Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 408-501-8550
Professional Services
26293
$11.0B
Since 2010, our global team of researchers has been studying ServiceNow Telecommunications Service Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Telecommunications Service Management for OSS/BSS from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Telecommunications Service Management for OSS/BSS include: Bell, a Canada based Communications organisation with 40390 employees and revenues of $24.41 billion, Telia Company, a Sweden based Communications organisation with 20800 employees and revenues of $9.30 billion, ngena (Next Generation Enterprise Network Alliance), a Germany based Communications organisation with 300 employees and revenues of $30.0 million, Acronym Solutions, a Canada based Professional Services organisation with 150 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Telecommunications Service Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Telecommunications Service Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Acronym Solutions | Professional Services | 150 | $20M | Canada | ServiceNow | ServiceNow Telecommunications Service Management | OSS/BSS | 2023 | n/a | In 2023, Acronym Solutions deployed ServiceNow Telecommunications Service Management as a core component of an OSS/BSS initiative to standardize service delivery and unify cross-functional workflows. The deployment supported Acronym Solutions ongoing evolution from a connectivity provider into a broader information and communications technology company serving Ontario and mid-market Canadian customers, with an explicit objective to centralize customer and employee interactions in a single platform. Acronym Solutions implemented multiple ServiceNow telecommunications modules, including ServiceNow Telecommunications Service Management, Telecommunications Service Operations Management, and Order Management for Telecommunications, alongside personalized customer portals and administrative dashboards. The company worked with EY on configuration and rollout, and configured the platform to surface performance reporting and case management, enabling rapid low-code service launches and administrative control over access and reporting. Integrations included Service Bridge capability to e-bond with enterprise customers ServiceNow instances, accelerating system integration and enabling automated order orchestration and task distribution between Acronym Solutions and third parties. The implementation also enabled omni channel customer experiences across devices and applications, and the company plans further integration between ServiceNow and a forthcoming CRM to extend end to end service management. Operational governance was restructured so that all internal and customer workflows funnel into ServiceNow as the single source of truth, reducing manual handoffs and automating processes such as ingesting and routing vendor emails. Teams were reoriented to use ServiceNow first for incident, order, and change handling, which supported centralized SLA monitoring and visibility across sales, marketing, engineering, IT, and field operations. Acronym Solutions reports explicit outcomes from the deployment, including a 39x increase in incoming service request volume without increasing headcount, a 60% increase in NPS and CSAT scores, and 50% faster customer order fulfillment, with new services deployable in hours rather than weeks. The company continues to extend ServiceNow capabilities by adding ServiceNow Impact and planned CRM integration to accelerate new service design and management, while maintaining a single pane of glass for end to end telecommunications service delivery. | |
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Bell | Communications | 40390 | $24.4B | Canada | ServiceNow | ServiceNow Telecommunications Service Management | OSS/BSS | 2022 | Ateko Bell Canada | In 2022, Bell implemented ServiceNow Telecommunications Service Management as its OSS/BSS platform to centralize service automation and customer lifecycle workflows. The deployment is built on the ServiceNow AI Platform and was executed with Ateko Bell Canada as the implementation partner, forming what Bell describes as the largest ServiceNow implementation in Canada and the foundation for a multi-year service experience program that expanded in 2023. The implementation packages explicit telecommunications modules including Field Service Management for Telecommunications and Sales and Order Management for Telecommunications, together with the Service Bridge capability embedded inside ServiceNow Telecommunications Service Management. Bell configured dedicated portals, a field engineers portal and a CRM portal for 22 million customers, and consolidated 26 distinct applications to provide unified case, order, and fulfillment flows while embedding AI-driven features such as Virtual Repair, AI coaching, and machine learning predicted job duration. Operationally the program targets nationwide field operations, unifying a field services population of roughly 12,000 members who manage more than 10,000 field tasks daily under a 24 7 orchestration model. Integrations focused on collapsing 8,800 data silos into the platform and enabling interoperability with customer cloud choices, including strategies to offer ServiceNow-enabled solutions via the AWS marketplace, to support enterprise ordering and procurement workflows. Governance and rollout emphasized a centralized center of excellence of vertical specialists and a productized delivery approach, enabling Bell to deliver minimum viable products in short timeframes through Service Bridge. The program is designed to guide behavior across approximately 40,000 employees, simplify agent and customer experiences by shielding complexity, and standardize escalation and recordkeeping for field incidents and order management. Bell reports explicit operational outcomes from the implementation, including more than 500,000 customers managed with AI-powered Virtual Repair, roughly 3 million customer support calls deflected annually, 500,000 customer calls saved by virtual repair, over $1 million annual savings on in-house support through technician self-serve chatbots, optimization of more than two million jobs with machine learning predicted durations, and an initiative working toward a 90 percent reduction in dispatch related actions. ServiceNow Telecommunications Service Management, deployed as an OSS/BSS platform, thereby serves as Bell Application OSS/BSS business function infrastructure supporting service automation, field operations, and enterprise sales and order management. | |
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ngena (Next Generation Enterprise Network Alliance) | Communications | 300 | $30M | Germany | ServiceNow | ServiceNow Telecommunications Service Management | OSS/BSS | 2023 | n/a | In 2023, ngena implemented ServiceNow Telecommunications Service Management as an OSS/BSS solution to centralize partner portals and operational tooling for its network connectivity services. The deployment is hosted on the ServiceNow cloud platform and provides a single pane of glass for partner self service, catalog-driven provisioning, and subscription management to support ngena’s multi tech SASE and connectivity offerings. The implementation included backend configuration of Telecommunications Service Management and Order Management for Telecommunications, enabling automated order orchestration, reusable network templates, and white label product catalogs. Order Management for Telecommunications was deployed in eight weeks, and ServiceNow Telecommunications Service Management was configured so general IT staff can adjust bandwidth allocation, nodes, access levels, and subscription fields without requiring senior network engineers. Integrations were implemented using ServiceNow topology connectors for CMDBs to create a single source of truth topology mapping, and Telecommunications Service Operations Management was introduced to add Predictive AIOps and Machine Learning for event correlation and anomaly detection. Partner-facing portals provide dashboards and actionable analytics that allow partners to monitor deployments, detect network degradation, outages, and security events, and maintain SLA and compliance visibility across the global partner ecosystem. Governance and operational rollout shifted administrative workflows toward partner operations and IT teams, reducing the need for in person partner onboarding. Training was restructured from multi day onsite sessions to a 30 minute remote format, producing an 83% reduction in training costs and enabling partners to complete onboarding remotely. As an explicit outcome of the ServiceNow implementation and Thirdera enabled rollout, ngena reported a tenfold increase in services adoption in the first three months, a doubling of partner portal activations month over month, a 2x increase in partner portal activations overall, reduced system integration time from months to hours, and shortened time to revenue from months to weeks. | |
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Communications | 20800 | $9.3B | Sweden | ServiceNow | ServiceNow Telecommunications Service Management | OSS/BSS | 2021 | n/a |
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Buyer Intent: Companies Evaluating ServiceNow Telecommunications Service Management
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