List of ServiceNow Vendor Manager Workspace Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 408-501-8550
Professional Services
26293
$11.0B
Since 2010, our global team of researchers has been studying ServiceNow Vendor Manager Workspace customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Vendor Manager Workspace for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Vendor Manager Workspace for IT Service Management include: Danone, a France based Consumer Packaged Goods organisation with 89528 employees and revenues of $31.73 billion, Defense Logistics Agency Document Services, a United States based Government organisation with 26000 employees and revenues of $8.20 billion, Asahi Europe & International, a Czech Republic based Consumer Packaged Goods organisation with 10430 employees and revenues of $3.88 billion, Copenhagen Airport Denmark, a Denmark based Transportation organisation with 2671 employees and revenues of $766.0 million and many others.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Asahi Europe & International | Consumer Packaged Goods | 10430 | $3.9B | Czech Republic | ServiceNow | ServiceNow Vendor Manager Workspace | IT Service Management | 2021 | Devoteam |
In 2021, Asahi Europe & International implemented ServiceNow Vendor Manager Workspace and deployed ServiceNow IT Service Management across its European operations with implementation support from Devoteam. The ServiceNow IT Service Management rollout centralized IT workflows, automated provisioning processes and focused on improving employee experience for the company’s European sites.
The implementation configured ServiceNow Vendor Manager Workspace to provide centralized vendor lifecycle oversight and supplier performance visibility, alongside ServiceNow IT Service Management functionality such as service catalog driven provisioning, request and incident workflow automation, and standardized service delivery processes. Configuration emphasized workflow orchestration and automated provisioning, reducing manual handoffs in IT service provisioning.
Operational coverage for the deployment included the IT service desk and provisioning functions across Asahi’s European operations, aligning vendor oversight with IT service delivery and employee-facing service requests. Governance was established with Devoteam supporting implementation, and processes were standardized to embed vendor performance tracking into IT workflows.
As part of the ServiceNow IT Service Management deployment Asahi reported faster provisioning, moving to minutes versus a week, and noted improvements in user satisfaction following the rollout. ServiceNow Vendor Manager Workspace was implemented to extend governance and vendor performance oversight within the IT Service Management environment.
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Copenhagen Airport Denmark | Transportation | 2671 | $766M | Denmark | ServiceNow | ServiceNow Vendor Manager Workspace | IT Service Management | 2017 | n/a |
In 2017 Copenhagen Airport Denmark implemented ServiceNow Vendor Manager Workspace as part of a broader ServiceNow IT Service Management deployment. The initiative positioned ServiceNow Vendor Manager Workspace within the airport's IT Service Management environment to provide a unified portal and operational control plane for IT and facilities-related service activity.
The deployment configured a centralized self-service portal that handles parking permits, access card requests, and a consolidated knowledge base, and it linked incident, request, and operational records to support decision-making between IT service and airport operations. ServiceNow Vendor Manager Workspace was provisioned with vendor lifecycle and performance management capabilities typical for the category, including vendor profiles, contract tracking, and performance dashboards to centralize third-party supplier information. Configuration emphasized role-based access, catalog-driven request workflows, and alignment with IT Service Management processes.
The ServiceNow IT Service Management implementation serves more than 20,000 employees and partner users, spanning IT, operations, facilities, and security business functions across Copenhagen Airport Denmark. Integration work concentrated on unifying service catalogs and operational records, creating a single portal for internal and partner self-service while correlating vendor information with operational incidents and change activity.
Governance was oriented toward centralizing vendor and performance information within the ServiceNow Vendor Manager Workspace to enable vendor lifecycle oversight and aligned service governance across IT and operational teams. The approach emphasized catalog governance, role-based approval workflows, and consolidated reporting to support operational decision-making.
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Danone | Consumer Packaged Goods | 89528 | $31.7B | France | ServiceNow | ServiceNow Vendor Manager Workspace | IT Service Management | 2017 | n/a |
In 2017, Danone began standardizing employee experiences globally using the ServiceNow AI Platform and implemented ServiceNow Vendor Manager Workspace within its IT Service Management estate. The initiative positioned vendor oversight alongside existing ITSM capabilities to support the MyDanone employee portal and consolidated service delivery workflows.
The implementation was configured to operate with ServiceNow ITSM, HR Service Delivery, and App Engine modules, extending Vendor Manager Workspace to surface vendor performance dashboards, contract records, and lifecycle workflows. Functional capabilities emphasized vendor onboarding automation, contract milestone tracking, SLA monitoring, and role based access for procurement and IT stakeholders. Configuration used App Engine to tailor forms and workflows to Danone procurement and HR service use cases.
Operational integration aligned Vendor Manager Workspace with the MyDanone portal and Founda workflow consolidation, unifying HR, IT, and procurement touchpoints for case routing and vendor visibility. The scope focused on global employee service workflows, enabling vendor records to be linked to support tickets and HR service cases to provide a single line of sight for cross functional teams. This architecture centralized vendor data within the broader ServiceNow service catalog and case management context.
Governance adjustments created centralized vendor governance and cross functional approval workflows administered through ServiceNow, with contract oversight and scheduled vendor performance reviews embedded in the platform. Danone reported approximately 14,000 hours saved, €600K in help desk cost savings, and higher employee satisfaction via the MyDanone portal as outcomes tied to the ServiceNow implementations. The narrative reflects an integration pattern where ServiceNow Vendor Manager Workspace complements IT Service Management and HR service delivery to support enterprise vendor governance.
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Defense Logistics Agency Document Services | Government | 26000 | $8.2B | United States | ServiceNow | ServiceNow Vendor Manager Workspace | IT Service Management | 2021 | n/a |
In 2021, Defense Logistics Agency Document Services deployed ServiceNow Vendor Manager Workspace as its IT Service Management platform for customer relationship management functions. The initiative transitioned about 1,700 Customer Interaction Center agents and customer-facing representatives onto ServiceNow to centralize customer inquiry data and modernize case management that had been handled in the CRM service-management module of the Enterprise Business System.
The implementation delivered case management capabilities at parity with the EBS CRM module and consolidated multi-channel intake, combining phone and email inquiries into a single queue to enable first-in, first-out handling. The ServiceNow Vendor Manager Workspace rollout emphasized a basic framework initially, with employee training conducted through early July and development and testing carried out by CRM leaders and DLA IT specialists over a six month period.
Operationally the deployment coexisted with EBS for in-flight tickets, with existing tickets remaining in EBS until resolution while new cases were created and managed in ServiceNow. The program covered CRM and Customer Interaction Center operations across DLA Headquarters and major subordinate commands and was positioned within DLA Information Operations as one of six initial IT modernization programs paired with ServiceNow under the agency digital business transformation.
Governance and rollout were phased, with upgrades scheduled through 2022 to add customer self-help tools, a virtual agent and greater business process flexibility, and training and testing used to stage the phased releases. Early outcomes reported include shorter customer wait-times, the ability to conduct logistics research in a single portal, combined handling of phone and email in a single queue, and anticipated improvements in real-time ticket visibility, agent collaboration and customer service metrics.
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FAQ - APPS RUN THE WORLD ServiceNow Vendor Manager Workspace Coverage
ServiceNow Vendor Manager Workspace is a IT Service Management solution from ServiceNow.
Companies worldwide use ServiceNow Vendor Manager Workspace, from small firms to large enterprises across 21+ industries.
Organizations such as Danone, Defense Logistics Agency Document Services, Asahi Europe & International and Copenhagen Airport Denmark are recorded users of
ServiceNow Vendor Manager Workspace for IT Service Management.
Companies using ServiceNow Vendor Manager Workspace are most concentrated in Consumer Packaged Goods, Government and Transportation, with adoption spanning over 21 industries.
Companies using ServiceNow Vendor Manager Workspace are most concentrated in France, United States and Czech Republic, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Vendor Manager Workspace across Americas, EMEA, and APAC.
Companies using ServiceNow Vendor Manager Workspace range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 75%.
Customers of ServiceNow Vendor Manager Workspace include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Vendor Manager Workspace customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.