List of ServiceNow Vendor Manager Workspace Customers
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Since 2010, our global team of researchers has been studying ServiceNow Vendor Manager Workspace customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Vendor Manager Workspace for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Vendor Manager Workspace for IT Service Management include: Danone, a France based Consumer Packaged Goods organisation with 89528 employees and revenues of $31.73 billion, Defense Logistics Agency Document Services, a United States based Government organisation with 26000 employees and revenues of $8.20 billion, Asahi Europe & International, a Czech Republic based Consumer Packaged Goods organisation with 10430 employees and revenues of $3.88 billion, Copenhagen Airport Denmark, a Denmark based Transportation organisation with 2671 employees and revenues of $766.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Vendor Manager Workspace, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Asahi Europe & International | Consumer Packaged Goods | 10430 | $3.9B | Czech Republic | ServiceNow | ServiceNow Vendor Manager Workspace | IT Service Management | 2021 | Devoteam |
In 2021, Asahi Europe & International implemented ServiceNow Vendor Manager Workspace and deployed ServiceNow IT Service Management across its European operations with implementation support from Devoteam. The ServiceNow IT Service Management rollout centralized IT workflows, automated provisioning processes and focused on improving employee experience for the company’s European sites.
The implementation configured ServiceNow Vendor Manager Workspace to provide centralized vendor lifecycle oversight and supplier performance visibility, alongside ServiceNow IT Service Management functionality such as service catalog driven provisioning, request and incident workflow automation, and standardized service delivery processes. Configuration emphasized workflow orchestration and automated provisioning, reducing manual handoffs in IT service provisioning.
Operational coverage for the deployment included the IT service desk and provisioning functions across Asahi’s European operations, aligning vendor oversight with IT service delivery and employee-facing service requests. Governance was established with Devoteam supporting implementation, and processes were standardized to embed vendor performance tracking into IT workflows.
As part of the ServiceNow IT Service Management deployment Asahi reported faster provisioning, moving to minutes versus a week, and noted improvements in user satisfaction following the rollout. ServiceNow Vendor Manager Workspace was implemented to extend governance and vendor performance oversight within the IT Service Management environment.
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Copenhagen Airport Denmark | Transportation | 2671 | $766M | Denmark | ServiceNow | ServiceNow Vendor Manager Workspace | IT Service Management | 2017 | n/a |
In 2017 Copenhagen Airport Denmark implemented ServiceNow Vendor Manager Workspace as part of a broader ServiceNow IT Service Management deployment. The initiative positioned ServiceNow Vendor Manager Workspace within the airport's IT Service Management environment to provide a unified portal and operational control plane for IT and facilities-related service activity.
The deployment configured a centralized self-service portal that handles parking permits, access card requests, and a consolidated knowledge base, and it linked incident, request, and operational records to support decision-making between IT service and airport operations. ServiceNow Vendor Manager Workspace was provisioned with vendor lifecycle and performance management capabilities typical for the category, including vendor profiles, contract tracking, and performance dashboards to centralize third-party supplier information. Configuration emphasized role-based access, catalog-driven request workflows, and alignment with IT Service Management processes.
The ServiceNow IT Service Management implementation serves more than 20,000 employees and partner users, spanning IT, operations, facilities, and security business functions across Copenhagen Airport Denmark. Integration work concentrated on unifying service catalogs and operational records, creating a single portal for internal and partner self-service while correlating vendor information with operational incidents and change activity.
Governance was oriented toward centralizing vendor and performance information within the ServiceNow Vendor Manager Workspace to enable vendor lifecycle oversight and aligned service governance across IT and operational teams. The approach emphasized catalog governance, role-based approval workflows, and consolidated reporting to support operational decision-making.
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Danone | Consumer Packaged Goods | 89528 | $31.7B | France | ServiceNow | ServiceNow Vendor Manager Workspace | IT Service Management | 2017 | n/a |
In 2017, Danone began standardizing employee experiences globally using the ServiceNow AI Platform and implemented ServiceNow Vendor Manager Workspace within its IT Service Management estate. The initiative positioned vendor oversight alongside existing ITSM capabilities to support the MyDanone employee portal and consolidated service delivery workflows.
The implementation was configured to operate with ServiceNow ITSM, HR Service Delivery, and App Engine modules, extending Vendor Manager Workspace to surface vendor performance dashboards, contract records, and lifecycle workflows. Functional capabilities emphasized vendor onboarding automation, contract milestone tracking, SLA monitoring, and role based access for procurement and IT stakeholders. Configuration used App Engine to tailor forms and workflows to Danone procurement and HR service use cases.
Operational integration aligned Vendor Manager Workspace with the MyDanone portal and Founda workflow consolidation, unifying HR, IT, and procurement touchpoints for case routing and vendor visibility. The scope focused on global employee service workflows, enabling vendor records to be linked to support tickets and HR service cases to provide a single line of sight for cross functional teams. This architecture centralized vendor data within the broader ServiceNow service catalog and case management context.
Governance adjustments created centralized vendor governance and cross functional approval workflows administered through ServiceNow, with contract oversight and scheduled vendor performance reviews embedded in the platform. Danone reported approximately 14,000 hours saved, €600K in help desk cost savings, and higher employee satisfaction via the MyDanone portal as outcomes tied to the ServiceNow implementations. The narrative reflects an integration pattern where ServiceNow Vendor Manager Workspace complements IT Service Management and HR service delivery to support enterprise vendor governance.
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Government | 26000 | $8.2B | United States | ServiceNow | ServiceNow Vendor Manager Workspace | IT Service Management | 2021 | n/a |
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