List of ShopWorks Customers
London, WC1X 8HN,
United Kingdom
Since 2010, our global team of researchers has been studying ShopWorks customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ShopWorks for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ShopWorks for Workforce Management include: Eg Midco Ltd., a United Kingdom based Retail organisation with 22339 employees and revenues of $30.62 billion, EG Group, a United Kingdom based Retail organisation with 40160 employees and revenues of $25.87 billion, Betfred, a United Kingdom based Leisure and Hospitality organisation with 10000 employees and revenues of $13.00 billion, Sofology, a United Kingdom based Retail organisation with 1000 employees and revenues of $310.0 million, 1Life (Management Solutions), a United Kingdom based Leisure and Hospitality organisation with 1500 employees and revenues of $300.0 million and many others.
Contact us if you need a completed and verified list of companies using ShopWorks, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ShopWorks customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1Life (Management Solutions) | Leisure and Hospitality | 1500 | $300M | United Kingdom | ShopWorks Software | ShopWorks | Workforce Management | 2017 | n/a |
In 2017, 1Life implemented ShopWorks from ShopWorks Software, deploying a cloud based Workforce Management platform across 45 facilities in the United Kingdom. The rollout centralized staff rostering and scheduling for the leisure centre group and replaced multiple manual systems that had been used independently at individual sites.
The ShopWorks application delivered core staff rostering and rota management capabilities, a biometric time and attendance module for managing third party contractors, an online employee portal and a dedicated mobile application, plus an integrated employee messaging module. Functionality emphasized shift creation and qualification rules to ensure the correct qualified staff members are allocated to shifts, schedule visibility for staff, and accurate attendance capture to feed payroll and shift management processes.
Operational coverage included HR, payroll and operations across all 45 sites, with the cloud based architecture providing a central view of rostering to identify overstaffing and shortfalls and to enable demand driven shift adjustments. The biometric time and attendance model was specifically deployed to manage contractor cleaners, recognising unique physical characteristics to create a 100% accurate attendance record for billing and payroll reconciliation.
Governance and process changes centralized rostering rules and introduced review workflows to standardize pay rules and reduce payroll errors, while staff self service access allows employees to view scheduled hours and expected pay on demand. 1Life reported improved control over staff management and greater operational consistency through the ShopWorks Workforce Management deployment.
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Betfred | Leisure and Hospitality | 10000 | $13.0B | United Kingdom | ShopWorks Software | ShopWorks | Workforce Management | 2016 | n/a |
In 2016 Betfred implemented ShopWorks, a cloud based Workforce Management application, across more than 600 stores spanning three regions. The deployment centralized staff rostering and scheduling for the operator's retail estate, consolidating roster creation and shift assignment into a single cloud hosted service.
ShopWorks delivered configurable rostering and resource allocation capabilities, enabling skill based shift assignment, budgetary control and configurable scheduling rules. The application provided enhanced roster visibility for retail teams and formalized roster approval workflows, giving store managers and central systems management clearer governance over staffing decisions.
The implementation targeted retail operations and store level workforce administration, with operational coverage that included over 600 shops and multiple regional hubs. Governance and process changes emphasized standardized roster approval processes and increased configurability to adapt scheduling to changing staffing needs, improving consistency across sites.
Betfred expected the staff rostering programme developed by ShopWorks to reduce total overheads by 7 percent. Betfred became the seventh bookmaker to adopt ShopWorks, aligning the company with a broader industry shift toward this Workforce Management solution.
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EG Group | Retail | 40160 | $25.9B | United Kingdom | ShopWorks Software | ShopWorks | Workforce Management | 2021 | n/a |
In 2021 EG Group implemented ShopWorks, deploying ShopWorks in the Workforce Management category to centralize scheduling and time capture across its retail estate. The implementation targeted store operations and HR orchestration for a multinational retail operator with approximately 40,160 employees, with program leadership executed as part of a broader global HR transformation.
ShopWorks was configured to support core Workforce Management capabilities typical for retail operations, including roster and shift scheduling, time and attendance capture, and labor planning workflows. The deployment emphasized store-level rostering and clocking workflows, with configuration for role based access, regional roster templates, and retail-specific shift rules to align with operational cadence and payroll cutoffs.
Integrations were implemented alongside existing enterprise systems referenced in the program, aligning ShopWorks with SAP S4HANA and SAP SuccessFactors for HR and payroll feeds, and with HCM and time capture technologies such as UKG Kronos and Zebra Reflexis for device and terminal interfaces. The program also used ServiceNow and Jira Confluence for IT service management and project tracking, and Lean IX for architecture governance, enabling operational handoffs between HR, IT and store operations teams.
Governance for the ShopWorks rollout was embedded in EG Groups global programme management structure, coordinated by project managers responsible for seven country rollouts across the UK, USA, EU and Australia. Controls and process disciplines referenced included ICFR implementation, ITGCs and formal change management practices to standardize configuration, support handover, and maintain auditability during phased regional deployments.
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Retail | 22339 | $30.6B | United Kingdom | ShopWorks Software | ShopWorks | Workforce Management | 2016 | n/a |
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Retail | 820 | $134M | United Kingdom | ShopWorks Software | ShopWorks | Workforce Management | 2016 | n/a |
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Retail | 450 | $61M | United Kingdom | ShopWorks Software | ShopWorks | Workforce Management | 2018 | n/a |
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Retail | 520 | $260M | United Kingdom | ShopWorks Software | ShopWorks | Workforce Management | 2016 | n/a |
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Retail | 1000 | $310M | United Kingdom | ShopWorks Software | ShopWorks | Workforce Management | 2016 | n/a |
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Buyer Intent: Companies Evaluating ShopWorks
- Vish Consulting Services, a United States based Professional Services organization with 100 Employees
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