List of SIDES Call Center Customers
Berlin, 10829,
Germany
Since 2010, our global team of researchers has been studying SIDES Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SIDES Call Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SIDES Call Center for Call Center include: L'Osteria, a Germany based Leisure and Hospitality organisation with 600 employees and revenues of $150.0 million, shizoo, a Germany based Leisure and Hospitality organisation with 490 employees and revenues of $123.0 million, burgerme, a Germany based Leisure and Hospitality organisation with 160 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using SIDES Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SIDES Call Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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burgerme | Leisure and Hospitality | 160 | $40M | Germany | SIDES | SIDES Call Center | Call Center | 2014 | n/a |
In 2014, burgerme implemented SIDES Call Center in Germany using the Call Center category to centralize customer contact and ordering workflows for its restaurant network. The SIDES Call Center deployment is documented in the vendor case study and is described as the core platform for order management and loyalty CRM to increase direct web and app orders.
The implementation utilized the Call-Center Software and Webshop modules from SIDES, configured to capture inbound phone and web/app orders, surface customer loyalty profiles, and route fulfillment to delivery operations. Functional capabilities include order capture, customer profile and loyalty redemption, and orchestration of delivery order status, consistent with Call Center operational workflows.
Integrations focused on Webshop order flows and delivery operations to shift volume away from third-party marketplaces and into direct channels, as recorded in the SIDES customer case study for Germany. The case study notes burgerme as a customer since 2014 and reports measurable increases in orders and customer retention, and reduced marketplace commissions as the primary business outcomes.
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L'Osteria | Leisure and Hospitality | 600 | $150M | Germany | SIDES | SIDES Call Center | Call Center | 2021 | n/a |
In 2021, L'Osteria became a SIDES customer and launched a provision-free webshop, driver app and POS integrations to enable rapid rollout of delivery services across Germany. SIDES Call Center was implemented as the Call Center component of the SIDES platform to support order coordination and customer contact workflows alongside the webshop, driver app and POS modules.
The deployment centered on three explicitly documented modules, the webshop, driver app and POS integrations, with SIDES Call Center providing call routing and order coordination capabilities typical of Call Center applications. Configuration work focused on surfacing web and POS orders into a centralized operations queue, enabling dispatch and customer service teams to access order context and driver status from a unified agent interface.
Integrations tied the SIDES Call Center to the webshop, the driver app and the point of sale, enabling end to end order flows from consumer checkout to dispatch. Operational coverage scaled quickly, supporting dozens of L'Osteria locations across Germany and aligning customer service, dispatch, and kitchen operations to the same order lifecycle.
Rollout was executed rapidly, with the webshop live within weeks and subsequent scaling across locations, which required governance changes to centralize order management and standardize handling procedures across sites. The implementation narrative emphasizes modular SIDES components working together, with SIDES Call Center serving as the Call Center application for coordination between ordering channels, delivery logistics and onsite operations.
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shizoo | Leisure and Hospitality | 490 | $123M | Germany | SIDES | SIDES Call Center | Call Center | 2014 | n/a |
In 2014, shizoo implemented SIDES Call Center to automate order intake, webshop and app ordering, and driver management in Munich, Germany. The deployment targeted order management and operations in the Leisure and Hospitality business and used the SIDES Call Center application to centralize customer contacts and fulfillments, aligning the Call Center category with operational order workflows.
The implementation configured core SIDES capabilities for automated order intake, webshop and app ordering pipelines, and driver dispatch coordination, with the SIDES Call Center serving as the front door for phone based order capture and agent assisted transactions. Call center oriented functionality is assumed as part of the SIDES suite, including call routing, agent workspaces that surface order details, and automated creation of operational orders, enabling tighter orchestration between customer contact points and delivery operations.
Operational scope focused on Munich based order operations, affecting customer service, dispatch, and fulfillment teams, and required process changes to intake, routing and driver assignment workflows. Reported outcomes from the case study include doubled online orders and reduced manual labor and staffing costs, demonstrating that shizoo SIDES Call Center Call Center integration supported measurable shifts in order volume and operational overhead.
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