List of SigmaCEM Mango360 CRM Customers
Wroclaw, 53-508,
Poland
Since 2010, our global team of researchers has been studying SigmaCEM Mango360 CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SigmaCEM Mango360 CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SigmaCEM Mango360 CRM for CRM include: Electrolux Group, a Sweden based Manufacturing organisation with 41000 employees and revenues of $14.10 billion, Castorama Poland, a Poland based Retail organisation with 12136 employees and revenues of $3.00 billion, Jura Elektroapparate, a Switzerland based Manufacturing organisation with 861 employees and revenues of $755.0 million and many others.
Contact us if you need a completed and verified list of companies using SigmaCEM Mango360 CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SigmaCEM Mango360 CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Castorama Poland | Retail | 12136 | $3.0B | Poland | SigmaCEM | SigmaCEM Mango360 CRM | CRM | 2019 | n/a |
In 2019 Castorama Poland implemented SigmaCEM Mango360 CRM in the CRM category to support end-to-end customer journeys across Poland. The deployment combined SigmaCEM Mango360 CRM with a bespoke contact center to deliver a unified customer engagement layer and live-chat and video capability for real-time assistance.
The implementation used Mango360 CRM alongside a Contact Center module to centralize customer profiles, case management, and agent-facing interaction controls. Configuration emphasized omnichannel session handling, chat and video routing to agents, and customer data consolidation for a single view of interactions, aligning with common CRM functional workflows.
Operational scope covered customer service and contact-center operations across Castorama Poland, with the deployment designed to support store-to-digital engagement and post-sale support. Governance included process alignment for customer interaction handling and agent workflows to operationalize the live-chat and video channels, and the vendor references module usage for Mango360 CRM and Contact Center on the SigmaCEM site.
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Electrolux Group | Manufacturing | 41000 | $14.1B | Sweden | SigmaCEM | SigmaCEM Mango360 CRM | CRM | 2019 | n/a |
In 2019 Electrolux Group implemented SigmaCEM Mango360 CRM. The deployment delivered live commerce and CRM enabled customer experience capabilities across Electrolux Group's multi market European scope, positioning SigmaCEM Mango360 CRM as the CRM solution for customer engagement and conversion workflows.
Implementation centered on SigmaCEM Mango360 CRM integrated with CallMe360 Live to combine synchronous live commerce sessions with persistent customer records. Core functional modules included customer data management, session orchestration for live commerce, contact handling workflows and campaign level conversion tracking, configured to connect sales and service touch points and automate session to CRM handoffs and lead capture.
Integrations focused on the vendor supplied CallMe360 Live product and on embedding live commerce touch points into existing e commerce and customer care processes, supporting marketing, e commerce, and customer service functions across multiple European markets. The deployment scope reflected multi market operational coverage rather than a single site rollout.
Governance emphasized centralized configuration of CRM workflows and session orchestration to maintain consistent customer experiences across markets, with rollout staged by market to align with local operations. SigmaCEM reports a 10x conversion uplift and 94% customer satisfaction using its solutions, outcomes attributed to the combined SigmaCEM Mango360 CRM and CallMe360 Live configuration.
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Jura Elektroapparate | Manufacturing | 861 | $755M | Switzerland | SigmaCEM | SigmaCEM Mango360 CRM | CRM | 2020 | n/a |
In 2020 Jura Elektroapparate implemented SigmaCEM Mango360 CRM, deploying the CRM to support a virtual sales and catalogue environment for its retail footprint. The SigmaCEM Mango360 CRM deployment targeted in-store consultant workflows across more than 92 retail locations in Europe, aligning CRM record capture with point-of-sale advisory interactions. The implementation focused on enabling structured product presentation and transactional capture at the store level to support consistent sell-through behavior.
The deployment delivered a virtual sales module and a centralized product catalogue that were linked to the SigmaCEM Mango360 CRM for customer and transaction data capture. Configuration emphasized guided selling and attach-rate prompts for consultants, and an analytics capability within the SigmaCEM environment to surface attach trends and product performance across sites. Standard CRM functional workflows such as contact management, opportunity capture, and sales activity logging were instrumented to support in-store consultative selling.
Integrations centered on linking the virtual sales and catalogue layer with the SigmaCEM Mango360 CRM to create a unified customer and sales record used by retail sales teams. Operational scope covered retail sales functions and in-store consulting across European sites, with rollout executed as a multi-site retail program rather than an individual store pilot. Reported outcomes included improved attach rates and higher sales, reflecting tighter alignment between catalogue-driven selling and CRM-driven customer engagement.
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