List of Sinch Engage (formerly MessageMedia) Customers
Stockholm, 112 51,
Sweden
Since 2010, our global team of researchers has been studying Sinch Engage (formerly MessageMedia) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sinch Engage (formerly MessageMedia) for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sinch Engage (formerly MessageMedia) for Customer Engagement include: Sinch , a Sweden based Professional Services organisation with 3589 employees and revenues of $3.06 billion, Riot Wine Co, a Australia based Leisure and Hospitality organisation with 1300 employees and revenues of $1.60 billion, Botswana Power Corporation, a Botswana based Utilities organisation with 1000 employees and revenues of $272.0 million, NuSil, an Avantor Company, a United States based Manufacturing organisation with 600 employees and revenues of $120.0 million, ART Housing Finance, a India based Banking and Financial Services organisation with 400 employees and revenues of $70.0 million and many others.
Contact us if you need a completed and verified list of companies using Sinch Engage (formerly MessageMedia) , including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sinch Engage (formerly MessageMedia) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ART Housing Finance | Banking and Financial Services | 400 | $70M | India | Sinch | Sinch Engage (formerly MessageMedia) | Customer Engagement | 2024 | n/a |
In 2024 ART Housing Finance deployed Sinch Engage (formerly MessageMedia) as a Customer Engagement application on its public website. The implementation embedded Sinch Engage to enable web-based two-way messaging and outbound customer communications within the company’s digital channel.
Configuration emphasized core Customer Engagement capabilities including a web messaging widget, templated outbound campaigns, message scheduling, and a centralized agent inbox for conversational management. The deployment included consent capture and message routing rules to channel inquiries to appropriate teams.
The Sinch Engage instance was integrated into the website front end to surface messaging at customer touchpoints and to route interactions to customer service and sales teams. Operational coverage focuses on retail lending customer interactions and front-line digital servicing workflows across ART Housing Finance in India, using a cloud-hosted SaaS architecture embedded via site scripts and backend event triggers.
Governance established centralized administrator controls for template approval, role-based agent access, and messaging compliance configurations aligned to banking and financial services requirements. Rollout proceeded through phased website channel activation with agent training and operational guidance for campaign handling and consent management.
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Botswana Power Corporation | Utilities | 1000 | $272M | Botswana | Sinch | Sinch Engage (formerly MessageMedia) | Customer Engagement | 2021 | n/a |
In 2021 Botswana Power Corporation implemented Sinch Engage (formerly MessageMedia) as its Customer Engagement solution, deploying Sinch Customer Engagement on its public website to manage customer communications. The deployment is described as a cloud-hosted customer engagement platform integrated into web-facing contact flows to support outbound notifications and inbound messaging from consumers visiting the BPC site.
Configuration work concentrated on standard Customer Engagement capabilities, including templated messaging, scheduled campaigns, two-way messaging and delivery reporting. The implementation used web integration points to embed messaging capabilities and to surface contact forms and subscription controls, while contact list management and segmentation were configured to align with typical utility customer cohorts.
Operational scope focused on customer-facing business functions, including customer service communications, billing notices and operational notifications related to network outages and service interruptions. The platform was provisioned to centralize contact lists and opt-in consent management for residential and commercial customers served by the utility across Botswana, enabling the communications team to manage messaging workflows directly through the Sinch Customer Engagement interface.
Governance and rollout emphasized role-based access and message approval workflows to separate content creation from distribution, and template controls to ensure consistent notification formats. The website-hosted deployment enabled phased activation of messaging flows, with administration routed through a central communications group to maintain subscriber consent records and message auditability.
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Juniper Estate | Consumer Packaged Goods | 51 | $7M | Australia | Sinch | Sinch Engage (formerly MessageMedia) | Customer Engagement | 2022 | n/a |
In 2022, Juniper Estate implemented Sinch Engage (formerly MessageMedia) to support Customer Engagement on its public website. The deployment is focused on web based customer communications and campaign execution, connecting site interactions to managed messaging workflows for a 51 person consumer packaged goods business operating in Australia.
Juniper Estate configured Sinch Engage (formerly MessageMedia) modules for contact management, message templates, campaign orchestration, scheduling, and automation workflows consistent with Customer Engagement use cases. The implementation uses channel management to handle SMS and email messaging, template-driven content for recurring outbound campaigns, and automation to sequence messages based on site events and customer interactions.
The solution is integrated with the company website to trigger engagement flows and capture leads, using web integration points to push event data into Sinch Engage and to receive webhooks for status and replies. Operational coverage centers on the web storefront and customer touchpoints on the public site, with messaging driven from site events and subscriber lists maintained inside the application.
Governance and operational ownership are structured around marketing and customer experience responsibilities, with content management, opt out handling, and contact consent configured inside Sinch Engage to align with web based engagement. Rollout is implemented on the website surface, with campaign administration and segmentation handled inside the application to support ongoing customer communications.
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Leisure and Hospitality | 1 | $1M | Australia | Sinch | Sinch Engage (formerly MessageMedia) | Customer Engagement | 2022 | n/a |
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Distribution | 150 | $15M | Finland | Sinch | Sinch Engage (formerly MessageMedia) | Customer Engagement | 2022 | n/a |
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Manufacturing | 600 | $120M | United States | Sinch | Sinch Engage (formerly MessageMedia) | Customer Engagement | 2024 | n/a |
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Professional Services | 350 | $40M | Philippines | Sinch | Sinch Engage (formerly MessageMedia) | Customer Engagement | 2023 | n/a |
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Leisure and Hospitality | 1300 | $1.6B | Australia | Sinch | Sinch Engage (formerly MessageMedia) | Customer Engagement | 2022 | n/a |
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Construction and Real Estate | 44 | $11M | Finland | Sinch | Sinch Engage (formerly MessageMedia) | Customer Engagement | 2022 | n/a |
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Professional Services | 3589 | $3.1B | Sweden | Sinch | Sinch Engage (formerly MessageMedia) | Customer Engagement | 2024 | n/a |
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Buyer Intent: Companies Evaluating Sinch Engage (formerly MessageMedia)
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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