List of Sirportly Customers
Krystal Hosting
Kemp House, 152-160,City Road,
London, EC1V 2NX,
United Kingdom
London, EC1V 2NX,
United Kingdom
44 20 8050-1337
Professional Services
100
$1M
Since 2010, our global team of researchers has been studying Sirportly customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sirportly for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sirportly for Customer Support include: The Engineering Development Trust, a United Kingdom based Education organisation with 73 employees and revenues of $14.0 million, Head London, a United Kingdom based Professional Services organisation with 7 employees and revenues of $4.7 million, Synergi Tech, a United Kingdom based Professional Services organisation with 12 employees and revenues of $1.0 million, Ndaba, a United Kingdom based Professional Services organisation with 5 employees and revenues of $1.0 million, Comspot Services, a Finland based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Sirportly, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sirportly customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Comspot Services | Professional Services | 10 | $1M | Finland | Krystal Hosting | Sirportly | Customer Support | 2020 | n/a |
In 2020, Comspot Services implemented Sirportly for Customer Support on its public website, embedding the vendor’s web support interface to capture inbound inquiries. The implementation uses Sirportly to convert website contact submissions into tracked tickets and to surface ticket status to agents and requestors.
Configuration centered on core Customer Support capabilities typical for small professional services firms, including ticket creation from web forms, email routing into ticket queues, ticket assignment and status tracking, automated notifications, and a lightweight knowledge base for recurring questions. Setup emphasized queue rules and workflow configuration to align with a compact internal support team and simplified escalation pathways.
Operational scope is the company’s customer-facing support function, with Sirportly managed centrally by Comspot Services staff and integrated directly into the website contact flow. Governance focused on ticket queue configuration, assignment rules and standard response workflows, and the rollout was constrained to the website channel without additional system integrations reported.
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Head London | Professional Services | 7 | $5M | United Kingdom | Krystal Hosting | Sirportly | Customer Support | 2020 | n/a |
In 2020 Head London implemented Sirportly on their website to centralize client-facing inquiry management. Sirportly was deployed as a cloud-hosted, web-embedded Customer Support application to capture web form submissions and email contacts, providing ticketing and case tracking for client services. The implementation emphasizes core Customer Support workflows such as ticket intake, automated routing, canned responses, and a lightweight client portal, using Sirportly configuration options to align with a small professional services operation.
Operational scope covers Head London’s seven-person team, consolidating inbound requests into a single support queue with role-based access and ticket ownership controls. Governance is lightweight and process-driven, using workflow rules, tagging and simple escalation paths to leadership to manage response responsibilities. The deployment supports client onboarding queries, routine support requests and billing questions via the website, leveraging standard Sirportly reporting and SLA-style routing for operational visibility.
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Ndaba | Professional Services | 5 | $1M | United Kingdom | Krystal Hosting | Sirportly | Customer Support | 2020 | n/a |
In 2020, Ndaba implemented Sirportly as its Customer Support solution on the company website. The deployment used Sirportly's web-based ticketing to capture customer inquiries via embedded web forms and email conversion, centralizing case intake for the company's small customer-facing team. The implementation aligns with Customer Support functional workflows including ticket management, response templates, and basic SLA tracking typical for helpdesk applications.
Sirportly was embedded on Ndaba's website hosted through Krystal Hosting, and it functions as the primary support channel for the firm's client services and account management activities. Configuration is proportionate to a five-person professional services firm, focusing on ticket routing, status tracking, and consolidated customer communication rather than broad enterprise integrations. Governance and day-to-day operations are managed within the customer-facing team, with Sirportly serving as the system of record for incoming support requests.
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Sequel Agency | Professional Services | 10 | $1M | United Kingdom | Krystal Hosting | Sirportly | Customer Support | 2021 | n/a |
In 2021, Sequel Agency implemented Sirportly to provide Customer Support on its public website. The deployment reflects the firm’s professional services profile in the United Kingdom and its compact 10 person operating model.
Sirportly was configured as a website-embedded support interface and centralized ticketing queue, enabling web form capture, email intake and agent-facing case management consistent with Customer Support platforms. Configuration emphasized lightweight workflows and case assignment suitable for a small team, while the full application name Sirportly is visible in the site widget as the primary inbound support channel.
The Sirportly instance is surfaced on the Sequel website which is hosted by Krystal Hosting, making the support channel directly available to site visitors in the United Kingdom. Operational coverage is focused on client services and operations teams within Sequel Agency, with tickets routed to small group queues and owner assignment workflows. No additional system integrations were specified in the source information beyond the website hosting relationship.
Governance was scoped for a single-site, small-team model, emphasizing a centralized ticket queue, standardized response templates and simple escalation paths to senior staff. The implementation positions Sirportly Customer Support as the core system for web-driven client communications and day to day inquiry handling.
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Synergi Tech | Professional Services | 12 | $1M | United Kingdom | Krystal Hosting | Sirportly | Customer Support | 2020 | n/a |
In 2020, Synergi Tech implemented Sirportly for Customer Support on its public website. The deployment uses a web hosted Sirportly instance embedded as a site widget to capture inbound client requests and surface a unified support intake channel. As a 12 person professional services firm, Synergi Tech configured Sirportly to manage customer inquiries and support workflows for client services and technical support functions.
Configuration emphasized core Customer Support capabilities typical of the category such as web ticket capture, email ingestion into ticket records, routing rules and a lightweight knowledge base to codify recurring answers. Operational coverage is focused on client facing teams and service delivery staff, with governance centered on centralized ticket tracking and standardized support handling processes to consolidate website enquiries into a single system.
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Education | 73 | $14M | United Kingdom | Krystal Hosting | Sirportly | Customer Support | 2020 | n/a |
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Buyer Intent: Companies Evaluating Sirportly
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Sirportly Coverage
Sirportly is a Customer Support solution from Krystal Hosting.
Companies worldwide use Sirportly, from small firms to large enterprises across 21+ industries.
Organizations such as The Engineering Development Trust, Head London, Synergi Tech, Ndaba and Comspot Services are recorded users of
Sirportly for Customer Support.
Companies using Sirportly are most concentrated in Education and Professional Services, with adoption spanning over 21 industries.
Companies using Sirportly are most concentrated in United Kingdom and Finland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Sirportly across Americas, EMEA, and APAC.
Companies using Sirportly range from small businesses with 0-100 employees - 100%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Sirportly include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Sirportly customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.