List of SITA WorldTracer Customers
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Since 2010, our global team of researchers has been studying SITA WorldTracer customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SITA WorldTracer for Airport Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SITA WorldTracer for Airport Management include: SAUDI AIRLINES UAE, a United Arab Emirates based Transportation organisation with 19044 employees and revenues of $5.53 billion, Air Senegal, a Senegal based Transportation organisation with 750 employees and revenues of $88.0 million and many others.
Contact us if you need a completed and verified list of companies using SITA WorldTracer, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SITA WorldTracer customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Air Senegal | Transportation | 750 | $88M | Senegal | SITA | SITA WorldTracer | Airport Management | 2022 | n/a |
In 2022, Air Senegal implemented SITA WorldTracer as its primary SITA WorldTracer application for Airport Management. The deployment established a centralized baggage tracing and case handling platform for the airline's ground operations and customer service functions within its Senegal operations.
The SITA WorldTracer implementation focused on core baggage trace and case management capabilities common to the Airport Management category, including incident intake, automated case assignment, baggage matching workflows, and passenger notification workflows. Configuration emphasized role based access and process templates to standardize lost and found handling and to maintain traceability across case lifecycles.
Operational coverage extended to ground operations, baggage services, and customer care teams, with the WorldTracer Coordinator role staffed from December 2022 and a Lost and Found supervisor managing day to day reconciliation and record closure. Integrations were structured around internal operational workflows and messaging channels to ensure case handoffs between frontline agents and centralized baggage teams, aligning the SITA WorldTracer instance with Air Senegal's airport operational procedures.
Governance included formalized workflows, role definitions, and operational ownership for baggage incidents, reflecting a shift toward centralized case orchestration and standardized lost and found processes. Training and procedural documentation accompanied the rollout to embed the WorldTracer Coordinator and Lost and Found supervisor responsibilities into ongoing operations.
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SAUDI AIRLINES UAE | Transportation | 19044 | $5.5B | United Arab Emirates | SITA | SITA WorldTracer | Airport Management | 2019 | n/a |
In 2019, SAUDI AIRLINES UAE implemented SITA WorldTracer as an Airport Management solution to support baggage tracing and recovery across its ground operations and warehouse functions. The deployment centered on operationalizing SITA WorldTracer to provide systematic tracking of mishandled luggage and structured workflows for bag identification, matching and recovery.
Operationally the implementation covered core baggage handling processes used by ground operations specialists, including case creation, passenger and flight data correlation, item tracing, and warehouse matching workflows. Staff continue to use SITA WorldTracer for end to end tracing while performing manual verification and matching in the warehouse, ensuring the tool is integrated into daily baggage recovery and dispatch activities.
SITA WorldTracer was used alongside BAGJOURNY, Dispatcher control and Saudia’s internal tracking tools to locate lost items using flight and passenger details, reflecting explicit cross system coordination between station teams and central warehouse operations. Integrations documented in operational notes show data handoffs for passenger contact information and flight manifests to speed bag identification and to support coordinated station search activities.
Governance for the Airport Management deployment emphasized operational procedures and station coordination rather than centralized IT governance, with ground operations specialists executing recovery workflows, communicating status to guests, and maintaining safety and airport procedure compliance. The implementation narrative documents role level use, warehouse logistics monitoring, and standardized station coordination as the primary process controls for SITA WorldTracer use at SAUDI AIRLINES UAE.
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Buyer Intent: Companies Evaluating SITA WorldTracer
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