List of Sitehelpdesk Customers
Rochdale, OL16 5EA,
United Kingdom
Since 2010, our global team of researchers has been studying Sitehelpdesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sitehelpdesk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sitehelpdesk for IT Service Management include: Score, a D2Zero Company, a United Kingdom based Professional Services organisation with 2000 employees and revenues of $900.0 million, Ida Tallinna Keskhaigla, a Estonia based Healthcare organisation with 2494 employees and revenues of $147.0 million, Preston City Council, a United Kingdom based Government organisation with 1300 employees and revenues of $131.0 million, Universal Music Australia, a Australia based Education organisation with 200 employees and revenues of $65.0 million and many others.
Contact us if you need a completed and verified list of companies using Sitehelpdesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ida Tallinna Keskhaigla | Healthcare | 2494 | $147M | Estonia | Sitehelpdesk | Sitehelpdesk | IT Service Management | 2015 | n/a |
In 2015, Ida Tallinna Keskhaigla implemented Sitehelpdesk for IT Service Management to support hospital IT operations. Deployment targeted the hospital IT organization and service desk staff, providing a centralized tool for handling internal IT requests and user-facing incident reporting.
Sitehelpdesk was configured to deliver core IT Service Management capabilities including incident and request ticketing, knowledge base driven self-service, role based queues and SLA aware workflows, aligning operational practices with ITIL principles. Configuration emphasized simplicity for clinical and IT staff, with straightforward workflows and user interfaces reported by the hospital.
The hospital testimonial highlights that Sitehelpdesk is simple for staff, ITIL aligned and easy to integrate, and that implementation and integration qualities were good. Governance and process work focused on clearer service desk workflows and improved understandability for IT staff and end users, with the solution operating across hospital IT operations.
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Preston City Council | Government | 1300 | $131M | United Kingdom | Sitehelpdesk | Sitehelpdesk | IT Service Management | 2001 | n/a |
In 2001 Preston City Council implemented Sitehelpdesk as its IT Service Management solution to manage IT service request logging, SLA monitoring and asset management for the council's ICT support team. Sitehelpdesk consolidated ticket intake and SLA tracking while providing an asset register used by the ICT support team to support incident and request resolution.
The deployment emphasized core IT Service Management capabilities including request logging, SLA monitoring, asset management and workload reporting. Governance shifted to formalize SLA monitoring and workload reporting for the ICT support team, and the council reports improved workload reporting and monitoring and describes the solution as excellent value for money and effective for their support needs.
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Score, a D2Zero Company | Professional Services | 2000 | $900M | United Kingdom | Sitehelpdesk | Sitehelpdesk | IT Service Management | 2023 | n/a |
In 2023, Score, a D2Zero Company, implemented Sitehelpdesk as its IT Service Management application to centralize ticketing for Score Training And Multimedia Productions Limited and its global internal IT organization. The deployment established a web based system to log calls for training services at S.T.A.M.P and to route IT incidents to the internal IT team, positioning Sitehelpdesk to capture customer feedback and manage service levels across both functions.
Score configured two separate helpdesks to keep the training division and the IT department as distinct entities in line with ISO 27001 certification requirements, and it implemented Sitehelpdesk-IT into the internal IT department to handle IT support workflows. Configuration work included customizing drop down tabs to reflect division specific workflows, and Score purchased Sitehelpdesk add on applications SLAmonitor, EMLmonitor and WMImonitor. SLAmonitor was deployed to measure service level agreements, EMLmonitor was used to ensure all incoming IT emails are automatically logged without manual intervention, and WMI monitor was used for hardware and software asset management to report on software compliance and hardware specification.
The helpdesks were installed in March 2010 and the company reported positive staff feedback and an easy transition attributed to system simplicity, with the platform enabling IT staff to work remotely when required and helping the organization meet ISO 27001 requirements for managing service levels and feedback. Operational scope explicitly covers S.T.A.M.P and Score’s global internal IT department, with Score discussing potential future rollouts into accounts and HR. Score selected Sitehelpdesk as a cost effective IT Service Management solution to meet these operational and compliance needs.
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Education | 200 | $65M | Australia | Sitehelpdesk | Sitehelpdesk | IT Service Management | 2012 | n/a |
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