List of SL MEDIA LiveSupport Customers
Kraków, 30-529,
Poland
Since 2010, our global team of researchers has been studying SL MEDIA LiveSupport customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SL MEDIA LiveSupport for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SL MEDIA LiveSupport for Chatbots and Conversational AI include: Ariston Group France, a France based Manufacturing organisation with 450 employees and revenues of $237.0 million, Alab Laboratoria, a Poland based Healthcare organisation with 1063 employees and revenues of $179.5 million, Ariston Thermo UK, a United Kingdom based Distribution organisation with 49 employees and revenues of $37.6 million, Spolka Mieszkaniowalwator, a Poland based Construction and Real Estate organisation with 30 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using SL MEDIA LiveSupport, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SL MEDIA LiveSupport customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alab Laboratoria | Healthcare | 1063 | $179M | Poland | SL MEDIA | SL MEDIA LiveSupport | Chatbots and Conversational AI | 2016 | n/a |
In 2016, Alab Laboratoria deployed SL MEDIA LiveSupport on its public website in Poland. The implementation embeds SL MEDIA LiveSupport as a web based conversational interface to manage visitor inquiries and frontline patient engagement.
SL MEDIA LiveSupport operates as an embedded chat widget, aligning with Chatbots and Conversational AI functionality such as scripted conversational flows, live agent escalation and session persistence to support customer service and patient support workflows. Operational ownership sits with Alab Laboratoria's web and customer service teams, with the solution instrumenting website touchpoints for real time interaction and basic conversational monitoring.
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Ariston Group France | Manufacturing | 450 | $237M | France | SL MEDIA | SL MEDIA LiveSupport | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Ariston Group France implemented SL MEDIA LiveSupport on its public website to introduce a conversational engagement layer for online visitors. SL MEDIA LiveSupport is deployed as the company's Chatbots and Conversational AI solution providing a persistent web chat interface for customer interactions and inquiry capture.
The deployment was configured to expose core conversational capabilities typical of chat and conversational AI, including a front end website chat widget, scripted automated responses, session management and agent handoff workflows. Configuration work focused on dialog flows and response templates, with conversational routing designed to escalate sessions from automated handling to live support agents when needed.
Operational coverage is centered on the Ariston Group France website, where the SL MEDIA LiveSupport instance supports customer service touchpoints and online product assistance. The implementation's operational ownership resides with the customer support organization, which manages conversational content, monitoring and day to day moderation of live sessions.
Governance emphasized conversational script versioning and agent escalation rules, establishing a single team responsible for update cadence and quality control of the chat experience. Ongoing management relies on transcript review and script tuning to keep automated responses aligned with support workflows.
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Ariston Thermo UK | Distribution | 49 | $38M | United Kingdom | SL MEDIA | SL MEDIA LiveSupport | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Ariston Thermo UK implemented SL MEDIA LiveSupport on its website. SL MEDIA LiveSupport is a Chatbots and Conversational AI application deployed to capture visitor inquiries through an embedded web chat widget, deliver automated conversational responses, and provide synchronous agent-assisted chat. The implementation included a customer-facing chat widget, agent console access for staff, session transcript logging, and template-driven automated replies aligned with typical Chatbots and Conversational AI capabilities.
Operational scope covered customer service and technical support touchpoints on ariston.com, with configuration aligned to a small distribution organization and a compact support team. Governance centered on chat routing rules, scripted reply templates, and assigned agent shifts to manage live sessions and escalation workflows. The deployment emphasized a web-only footprint with minimal on-premise infrastructure, enabling site-level conversational support consistent with the company's operational scale.
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Spolka Mieszkaniowalwator | Construction and Real Estate | 30 | $3M | Poland | SL MEDIA | SL MEDIA LiveSupport | Chatbots and Conversational AI | 2012 | n/a |
In 2012, Spolka Mieszkaniowalwator implemented SL MEDIA LiveSupport on its public website. SL MEDIA LiveSupport is used as the Chatbots and Conversational AI solution to provide web-based real-time customer engagement and messaging for the company. Deployment is executed through a web chat widget embedded on https://www.salwator.com.pl/, paired with an agent-facing console that supports live sessions and asynchronous message handling. The implementation reflects a lightweight, site-focused architecture appropriate for a 30 person organization, with the application hosted and operated to serve direct visitor interactions.
Configuration emphasizes conversational routing and session management typical of Chatbots and Conversational AI, including automated greeting flows, canned response libraries, live agent escalation, session queuing, and visitor presence tracking. Operational coverage is centered on front-office functions, primarily customer service and leasing inquiry handling for Polish operations, with chat ownership assigned to on-site support staff. Governance is driven by scripted response templates and agent shift assignments to standardize interactions, and rollout is limited to the corporate web channel where SL MEDIA LiveSupport is instrumented for customer engagement.
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