List of Smart Communications Conversation Cloud Customers
London, W1W 7GB,
United Kingdom
Since 2010, our global team of researchers has been studying Smart Communications Conversation Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Smart Communications Conversation Cloud for Customer Engagement, Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Smart Communications Conversation Cloud for Customer Engagement, Customer Experience include: Admiral Group, a United Kingdom based Insurance organisation with 13000 employees and revenues of $5.10 billion, Rendall and Rittner, a United Kingdom based Construction and Real Estate organisation with 1100 employees and revenues of $180.0 million and many others.
Contact us if you need a completed and verified list of companies using Smart Communications Conversation Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Smart Communications Conversation Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Admiral Group | Insurance | 13000 | $5.1B | United Kingdom | Smart Communications | Smart Communications Conversation Cloud | Customer Engagement,Customer Experience | 2016 | n/a |
In 2016, Admiral Group implemented Smart Communications Conversation Cloud to centralize and scale its customer communications capability. The deployment targeted Customer Engagement,Customer Experience use cases across product communications and customer-facing document workflows, and was ramped up through 2016 as volumes increased.
The implementation established Smart Communications Conversation Cloud as a central content management and multichannel template platform, consolidating outbound communications for print and online PDF delivery. Functional capabilities implemented included advanced template design, rich personalized document composition, and a content repository that enabled business-driven authoring and version control, with operational focus on New Business, Customer Service, and Renewals functions.
Admiral integrated Smart Communications Conversation Cloud with its policy and billing lifecycle by leveraging Guidewire InsuranceSuite integrations and Guidewire Accelerators to embed communications into policy and billing applications, with a joint implementation going live at the end of 2015 and volumes ramping through 2016. A subsidiary implemented a full-cloud deployment integrated with Guidewire, and the broader deployment emphasized cloud-enabled architecture to support scalable multichannel delivery.
Governance and process changes moved template and content ownership from IT to the communications team, centralizing control of communications content and accelerating business user driven updates. Documented results from the program included improved efficiency of the customer communications team, optimized content management processes, and consolidated multichannel communications into a single platform to increase speed and consistency of customer-facing communications.
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Rendall and Rittner | Construction and Real Estate | 1100 | $180M | United Kingdom | Smart Communications | Smart Communications Conversation Cloud | Customer Engagement,Customer Experience | 2017 | n/a |
In 2017, Rendall and Rittner implemented Smart Communications Conversation Cloud for Customer Engagement,Customer Experience. The deployment supported resident-facing engagement tied to Day 1 AV installs delivered by Smart Communications, positioning the Conversation Cloud as the primary conversational and customer interaction platform for resident services in Rendall and Rittner developments.
Smart Communications Conversation Cloud was configured to manage conversational workflows, resident inquiries, and scripted training communications, leveraging template-driven correspondence and case handling common to customer engagement platforms. Configuration work emphasized resident onboarding, scheduling of on-site training sessions, and the creation of tailored marketing collateral for upgrades and amenity sales, aligning the Conversation Cloud with sales enablement for AV upgrades.
Operational coverage focused on property-level customer care teams, concierges, interior designers, and estate managers across Rendall and Rittner developments, including targeted programs for Harrods-managed sites and selective concierge providers such as Rhodium as noted in site-level outreach. Contact capture and relationship records were maintained in parallel with a personal CRM used by Smart Communications consultants, with the Conversation Cloud serving as the engagement orchestration layer rather than a sole repository for all contact records.
Governance and rollout relied on on-site training, relationship-driven account management, and bespoke marketing materials for each development, with Smart Communications staff directly quoting and designing solutions such as communal cinema and lobby audio systems. Adoption was driven through resident and concierge training programs and permissioned marketing distribution at each estate, embedding the Smart Communications Conversation Cloud into resident engagement and AV upgrade workflows.
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