List of SmartBear Zephyr Scale Customers
SmartBear
450 Artisan Way, Suite 400,
Somerville, 2145, MA,
United States
Somerville, 2145, MA,
United States
1 617-684-2600
Professional Services
800
$500M
Since 2010, our global team of researchers has been studying SmartBear Zephyr Scale customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SmartBear Zephyr Scale for Test Automation Platform from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SmartBear Zephyr Scale for Test Automation Platform include: Tyler Technologies, a United States based Professional Services organisation with 7800 employees and revenues of $2.33 billion, Mirvac, a Australia based Construction and Real Estate organisation with 1684 employees and revenues of $1.91 billion, QAD, a United States based Professional Services organisation with 1700 employees and revenues of $460.0 million, PDI Software, a United States based Professional Services organisation with 1300 employees and revenues of $235.0 million, Vitech Systems Group, a United States based Professional Services organisation with 1400 employees and revenues of $192.0 million and many others.
Contact us if you need a completed and verified list of companies using SmartBear Zephyr Scale, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SmartBear Zephyr Scale customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cuscal Limited | Professional Services | 445 | $123M | Australia | SmartBear Software | SmartBear Zephyr Scale | Test Automation Platform | 2020 | n/a |
In 2020, Cuscal Limited implemented SmartBear Zephyr Scale as its Test Automation Platform. The SmartBear Zephyr Scale deployment centralized test case management and scaled test orchestration across QA and test engineering for Cuscal Limited's open banking initiatives, supporting both manual and automated testing workflows. The SmartBear Zephyr Scale implementation enabled automated result ingestion, test traceability and versioned test artifacts tied to development issues and release cycles.
The implementation integrated SmartBear Zephyr Scale with Jira, Bitbucket, Bamboo, Accelq, Postman, JMeter and AWS to orchestrate CI pipelines, capture API and UI test executions, and maintain traceability between tests and code changes. Governance focused on QA practice standardization and knowledge management, with the Lead QA Engineer driving test process improvements and aligning test engineering workflows with development teams. Operational scope centered on the QA and test engineering functions within Cuscal Limited, instrumenting cross tool orchestration for automated and manual testing activities.
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Mirvac | Construction and Real Estate | 1684 | $1.9B | Australia | SmartBear Software | SmartBear Zephyr Scale | Test Automation Platform | 2020 | n/a |
In 2020 Mirvac implemented SmartBear Zephyr Scale as its centralized Test Automation Platform for the Mirvac Next business transformation program. The deployment was aligned to the program mandate to deliver an enterprise-wide technology platform and a single source of truth across projects, assets, financials, documentation and approvals, with initial operational focus on the Sydney team supporting project delivery and testing for property and asset workflows.
SmartBear Zephyr Scale was configured to support end-to-end test management workflows, including development of project test plans, test case libraries, test cycles, and traceability across disciplines of testing. The implementation emphasized automation readiness, specifying where automation frameworks should be applied, and supporting test disciplines cited by Mirvac such as functional testing, system integration testing, automation, performance, security and end-to-end testing.
Integrations were explicitly instrumented between SmartBear Zephyr Scale and Atlassian JIRA for defect tracking and dashboarding, with test reports and dashboards built using JIRA and Zephyr. The environment was prepared to ingest automated test results from common automation frameworks noted in Mirvac job requirements, including Selenium and Appium test frameworks, and to surface test progress for stakeholder review during SIT, UAT and E2E phases.
Governance and operating model adjustments accompanied the technical rollout, with Test Leads accountable for developing end-to-end Project Test Plans, resourcing and prioritization, day-to-day progress reporting, defect triage, summary and sign-off reporting, and escalation for blocked teams. The implementation supported Mirvac Next practices for stakeholder engagement across business and technology teams and codified test metrics and reporting to illustrate testing value within the program.
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PDI Software | Professional Services | 1300 | $235M | United States | SmartBear Software | SmartBear Zephyr Scale | Test Automation Platform | 2019 | n/a |
In 2019, PDI Software implemented SmartBear Zephyr Scale to centralize test management and orchestration for its QA organization. The deployment targeted the companys Test Automation Platform needs and was adopted by test engineering teams operating from a Chennai site, with coverage across QA and staging environments supporting application testing and release validation.
SmartBear Zephyr Scale was configured to manage user story linked test cases, support both automated and manual execution, and persist pass and fail status back to JIRA Zephyr through automated updates. The test automation footprint used the Serenity framework with JUnit reporting to structure automated suites, while teams committed and pushed automation code to Bitbucket for source control and versioning.
Integrations explicitly included Bitbucket for code repositories, Jenkins for CI execution and regression jobs, and JIRA Zephyr for test case tracking and status synchronization. Test scopes included SOAP XML services, REST APIs, web front ends, application server log analysis, and Payment Card Industry related validations, reflecting coverage across QA, staging, and preproduction pipelines.
Operational governance centered on user story allocation during requirement calls, formal creation and review of test cases, and a commit run verify workflow that tied Bitbucket checkins to Jenkins job runs. Regression analysis was performed against Jenkins configured jobs to avoid any impact in production deployment, aligning QA, engineering, and release management workflows under the SmartBear Zephyr Scale Test Automation Platform.
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QAD | Professional Services | 1700 | $460M | United States | SmartBear Software | SmartBear Zephyr Scale | Test Automation Platform | 2018 | n/a |
In 2018 QAD implemented SmartBear Zephyr Scale as a Test Automation Platform to support QA and product development functions. The deployment centered on organizing test planning and execution within the product engineering lifecycle, with Zephyr Scale used to author and version test plans and test cases aligned to Agile sprints.
SmartBear Zephyr Scale was configured for comprehensive test management including manual test case design, regression and integration test suites, and traceability to user stories and acceptance criteria. Test planning workflows captured estimates for manual and automation work, while execution states and test coverage were recorded in Zephyr Scale to feed defect triage and release readiness conversations.
The implementation integrated Zephyr Scale with Jira issue tracking for defect reporting and test requirement linkage, and operational test automation tooling including Selenium and jMeter which supported the daily run and monitoring of automated suites. API test workflows used Postman and SOAP UI for SOAP and REST verification, and QAD leveraged its Your Application Builder environments to provision and maintain multiple test environments referenced in test and defect records.
Governance and operational coverage included QA leadership, coordination with product owners, business analysts, software engineers and offshore testing teams, and Agile ceremonies such as planning and retrospectives to tune test scope and quality gates. Test management practices emphasized defect lifecycle tracking, test environment documentation, and mentorship of new testers to embed Zephyr Scale driven processes across QADs quality assurance and product teams.
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Tyler Technologies | Professional Services | 7800 | $2.3B | United States | SmartBear Software | SmartBear Zephyr Scale | Test Automation Platform | 2022 | n/a |
In 2022, Tyler Technologies implemented SmartBear Zephyr Scale as a Test Automation Platform to standardize test planning and execution for its Jury Management Solution product team. The deployment targeted the Software Development organization supporting the Jury product line, with the Vancouver based product team operating in a hybrid model and a Senior Quality Assurance Engineer responsible for building and maintaining test artifacts. This implementation positions SmartBear Zephyr Scale as the central quality assurance hub for Tyler Technologies Test Automation Platform activities within that product team.
The configuration focused on a structured test case repository and formalized test plans created and maintained in Jira Zephyr, aligning test cases to product owner conditions of satisfaction. Test management capabilities were used to schedule and record test runs, manage test suites, and produce execution reports, while the QA team authored automated tests in Microsoft Playwright using JavaScript and SQL to cover end to end scenarios. The SmartBear Zephyr Scale implementation emphasized test lifecycle management, traceability between requirements and test cases, and regression test orchestration.
Integrations were implemented with the development toolchain, notably linking Zephyr Scale test cases to Playwright automation and embedding test execution into the CI CD pipeline in collaboration with DevOps and SysOps teams. The QA role included integrating automated tests into AWS based pipelines and evaluating third party tools for accessibility, security, and performance testing. Pull request review gates and test execution artifacts were used to ensure automation coverage was validated as part of routine code reviews.
Governance changes included regular test plan and test case review sessions with product analysts and developers, documented QA best practices, and cross training to raise team wide ownership of unit, integration, and end to end testing. The QA function formalized processes for dependency updates, regression testing cycles, and PR level verification to enforce test quality standards. Training and documentation were used to scale test management practices across the product team.
The implementation supported creation and maintenance of an exhaustive end to end automated test suite while retaining manual testing for exploratory and specialized checks. Tyler Technologies SmartBear Zephyr Scale Test Automation Platform became the operational center for quality assurance workflows within the Jury Management Solution development team.
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Professional Services | 1400 | $192M | United States | SmartBear Software | SmartBear Zephyr Scale | Test Automation Platform | 2011 | n/a |
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Buyer Intent: Companies Evaluating SmartBear Zephyr Scale
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FAQ - APPS RUN THE WORLD SmartBear Zephyr Scale Coverage
SmartBear Zephyr Scale is a Test Automation Platform solution from SmartBear Software.
Companies worldwide use SmartBear Zephyr Scale, from small firms to large enterprises across 21+ industries.
Organizations such as Tyler Technologies, Mirvac, QAD, PDI Software and Vitech Systems Group are recorded users of
SmartBear Zephyr Scale for Test Automation Platform.
Companies using SmartBear Zephyr Scale are most concentrated in Professional Services and Construction and Real Estate, with adoption spanning over 21 industries.
Companies using SmartBear Zephyr Scale are most concentrated in United States and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SmartBear Zephyr Scale across Americas, EMEA, and APAC.
Companies using SmartBear Zephyr Scale range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 16.67%, large organizations with 1,001-10,000 employees - 83.33%, and global enterprises with 10,000+ employees - 0%.
Customers of SmartBear Zephyr Scale include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SmartBear Zephyr Scale customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Test Automation Platform.