List of Snow ITSM Enhancer Customers
Snow Software
Svetsarvagen 15, 3rd Floor,
Stockholm, 171 41,
Sweden
Stockholm, 171 41,
Sweden
46 8 5454 7530
Professional Services
700
$100M
Since 2010, our global team of researchers has been studying Snow ITSM Enhancer customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Snow ITSM Enhancer for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Snow ITSM Enhancer for IT Service Management include: Carlsberg Group, a Denmark based Consumer Packaged Goods organisation with 36056 employees and revenues of $14.17 billion, Telkomsel, a Indonesia based Communications organisation with 6455 employees and revenues of $6.09 billion, Christchurch City Council, a New Zealand based Government organisation with 2791 employees and revenues of $671.0 million and many others.
Contact us if you need a completed and verified list of companies using Snow ITSM Enhancer, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Snow ITSM Enhancer customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Carlsberg Group | Consumer Packaged Goods | 36056 | $14.2B | Denmark | Snow Software | Snow ITSM Enhancer | IT Service Management | 2020 | n/a |
In 2020, Carlsberg Group implemented Snow ITSM Enhancer as part of an IT Service Management initiative. The deployment was aligned with an existing Snow ITAM rollup to unify global IT asset visibility and to feed authoritative asset and contract data into IT service processes.
The Snow ITSM Enhancer implementation focused on populating the ServiceNow configuration management database and enriching ITSM workflows, using asset reconciliation and contract data ingestion to improve incident and change context. Configuration work included mapping Snow ITAM inventories to CMDB classes, automating asset discovery reconciliation, and enabling data-driven ticket enrichment to support service desk and asset lifecycle workflows.
Integration architecture centered on a bi directional data flow between Snow ITAM and ServiceNow, with Snow ITSM Enhancer acting as the connector to push normalized asset, entitlement, and contract metadata into the CMDB and ITSM records. Operational coverage targeted global IT operations, asset management, and procurement processes, enabling consistent asset records across regions and supporting contract and renewal decisioning within IT Service Management.
Governance adjustments included establishing a single source of truth for asset and contract data and routing contract and renewal workflows into ServiceNow change and procurement lifecycles. The integration explicitly improved IT service management and contract renewal processes, and the case study reports over $400,000 saved in the first year following implementation of Snow ITSM Enhancer.
|
 |
Christchurch City Council | Government | 2791 | $671M | New Zealand | Snow Software | Snow ITSM Enhancer | IT Service Management | 2020 | n/a |
In 2020, Christchurch City Council implemented Snow ITSM Enhancer for IT Service Management. The deployment extended the council's Snow Software footprint alongside Snow Spend Optimizer and Snow Optimizer for SAP, aligning IT service processes with asset and SaaS governance.
The implementation configured Snow ITSM Enhancer to feed normalized software entitlement and discovery data into IT service workflows, enabling configuration item reconciliation and automated license reclamation triggers. Functional capabilities emphasized include CMDB population, software metering and reconciliation, SaaS discovery workflows, and automated ticket generation to drive IT and procurement remediation.
Integrations were centered on the council's Snow estate, explicitly including Snow Spend Optimizer and Snow Optimizer for SAP, and inferred connectors to the CMDB and ITSM ticketing processes were used to operationalize asset data. Operational coverage spanned IT operations and procurement functions across Christchurch City Council, using the IT Service Management capabilities to centralize visibility and coordinate remediation tasks.
Governance changes focused on formalizing discovery to remediation handoffs, embedding entitlement checks into request and change workflows, and establishing routine reconciliation cycles. The council reported explicit outcomes tied to the Snow deployments, avoiding NZ$250,000 in year one costs, saving NZ$150,000 on Microsoft licensing, and discovering 236 previously unknown SaaS applications.
|
 |
Telkomsel | Communications | 6455 | $6.1B | Indonesia | Snow Software | Snow ITSM Enhancer | IT Service Management | 2019 | n/a |
In 2019, Telkomsel implemented Snow ITSM Enhancer for IT Service Management to extend its Snow Software Asset Management deployment and centralize software inventory for IT operations. Telkomsel had deployed Snow Software Asset Management to centralize software inventory, reduce audit risk and optimize licensing, achieving a 10 percent reduction in license spend and a 90 percent reduction in time to collect license data. The Snow ITSM Enhancer deployment was positioned to operationalize that inventory across IT service processes.
The implementation configured Snow ITSM Enhancer to synchronize discovered software inventory and license entitlement data into downstream ITSM workflows. Configurations emphasized automated discovery feeds, license reconciliation workflows and contextual data enrichment for incident and change records, enabling service desk teams to reference entitlement and installation context during triage and resolution.
Integrations focused on feeding canonical software inventory into CMDB and ITSM platforms, aligning asset records with incident management and change management processes. The operational coverage targeted IT operations, IT asset management, procurement and audit functions within Telkomsel's IT organization to provide a single source of truth for software entitlements and installations.
Governance and process changes included standardizing asset record ownership, instituting scheduled reconciliation cycles and embedding asset checks into change approval workflows to reduce audit exposure. While Snow Software Asset Management produced the documented license spend and data collection improvements, Snow ITSM Enhancer provided the operational connector layer that enabled those asset records to be consumed by service management processes for improved incident and change outcomes.
|
Showing 1 to 3 of 3 entries
Buyer Intent: Companies Evaluating Snow ITSM Enhancer
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Snow ITSM Enhancer. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Snow ITSM Enhancer Coverage
Snow ITSM Enhancer is a IT Service Management solution from Snow Software.
Companies worldwide use Snow ITSM Enhancer, from small firms to large enterprises across 21+ industries.
Organizations such as Carlsberg Group, Telkomsel and Christchurch City Council are recorded users of
Snow ITSM Enhancer for IT Service Management.
Companies using Snow ITSM Enhancer are most concentrated in Consumer Packaged Goods, Communications and Government, with adoption spanning over 21 industries.
Companies using Snow ITSM Enhancer are most concentrated in Denmark, Indonesia and New Zealand, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Snow ITSM Enhancer across Americas, EMEA, and APAC.
Companies using Snow ITSM Enhancer range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 33.33%.
Customers of Snow ITSM Enhancer include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Snow ITSM Enhancer customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.