List of Solarvista Zappflow Customers
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United Kingdom
Since 2010, our global team of researchers has been studying Solarvista Zappflow customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Solarvista Zappflow for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Solarvista Zappflow for Workforce Management include: Murphy Group, a United Kingdom based Construction and Real Estate organisation with 4200 employees and revenues of $1.87 billion, Costa Coffee United Kingdom, a United Kingdom based Leisure and Hospitality organisation with 30000 employees and revenues of $1.50 billion, Arqiva, a United Kingdom based Communications organisation with 2300 employees and revenues of $368.0 million, Co-op Legal Services, part of Co-op Group, a United Kingdom based Professional Services organisation with 461 employees and revenues of $44.0 million and many others.
Contact us if you need a completed and verified list of companies using Solarvista Zappflow, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Solarvista Zappflow customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arqiva | Communications | 2300 | $368M | United Kingdom | Solarvista | Solarvista Zappflow | Workforce Management | 2006 | n/a |
In 2006, Arqiva implemented Solarvista Zappflow to manage broadcast and telecoms field service and mobile workforce operations across the United Kingdom. The deployment targeted field teams responsible for broadcast transmission and telecommunications infrastructure, positioning Solarvista Zappflow as the central Workforce Management application for operational scheduling and work assignment.
Solarvista Zappflow was configured to deliver core field service workflows including job scheduling, crew dispatch, mobile work order capture, and consolidated reporting, and the implementation leveraged the broader Solarvista platform capabilities for no-code configuration and real-time field visibility. Functionality emphasized mobile-first data capture and role-based access to dashboards, enabling supervisors to track job status, resource utilization, and compliance across dispersed sites.
Governance centered on standardizing field operation processes and centralizing reporting to improve operational oversight, with rollout focused on broadcast and telecoms field teams across the UK. Arqiva gained improved visibility and reporting and a strong return on investment as part of this Workforce Management deployment.
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Co-op Legal Services, part of Co-op Group | Professional Services | 461 | $44M | United Kingdom | Solarvista | Solarvista Zappflow | Workforce Management | 2020 | n/a |
In 2020 Co-op Legal Services, part of Co-op Group implemented Solarvista Zappflow as its Workforce Management platform to support contact centre operations that deliver bereavement advice, probate and estate administration. The deployment targeted the funeral care support team and senior probate advisory functions, with managers and agents using the application to standardize scheduling and campaign-level resource planning.
Solarvista Zappflow was configured to provide core Workforce Management capabilities including shift scheduling, diary management, intraday resource planning and agent performance reporting consistent with contact centre operations. The implementation also incorporated configuration of dialler data and dialling strategy controls to align campaign dialling with available resource and to surface KPIs for operational review.
Operational coverage included Contact Centre management, frontline agents and HR coordination for recruitment and cover planning, with the system used to plan peak period resourcing and daily rota adjustments. Managerial workflows were formalized around target setting, call listening and quality meetings, monthly one-to-ones and talk back sessions, and the platform supplied dashboards and reports to inform those governance activities.
Governance emphasized manager-driven adherence to KPIs, intraday plans and performance feedback, with Solarvista Zappflow acting as the single system for diary control and campaign dialing strategy execution. The implementation framed routine performance evaluation and resource optimisation within established contact centre processes without reference to a named prior platform.
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Costa Coffee United Kingdom | Leisure and Hospitality | 30000 | $1.5B | United Kingdom | Solarvista | Solarvista Zappflow | Workforce Management | 2017 | n/a |
In 2017 Costa Coffee United Kingdom implemented Solarvista Zappflow as part of its Workforce Management deployment to support Costa Express vending machine maintenance and associated contact-centre operations. The engagement targeted UK field service teams and contact-centre agents to align workforce scheduling, service case handling, and remote support workflows across vending machine maintenance sites.
Solarvista Zappflow was configured to deliver core field-service and workforce capabilities including work order management, technician mobile workflows, scheduling, and service case tracking, leveraging no-code orchestration inferred from vendor and customer statements about Solarvista. Functional implementations emphasized mobile access to job details, service history capture, technician status updates, and contact-centre case routing to enable remote diagnostics and support.
The implementation connected field workflows with CRM and contact-centre processes to create end-to-end service handling, with integrations described in customer accounts tying field operations to contact-centre workflows. Operational governance focused on role based access for technicians and agents and on process alignment between contact-centre and field teams to standardize service handling, and customer reporting indicates improved service handling and enhanced remote support capabilities.
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Construction and Real Estate | 4200 | $1.9B | United Kingdom | Solarvista | Solarvista Zappflow | Workforce Management | 2019 | n/a |
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Buyer Intent: Companies Evaluating Solarvista Zappflow
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